Data usage issue(s)

[raza1]

My data has not been working outside wifi connection, does the signal need to be reset from the tower?

[esjliv]

@raza1 - if you do not see your data line under this area of your self serve account: https://selfserve.publicmobile.ca/Overview/, then that normally means you used it all up.

If you do see the data line there, try :

• restarting your phone
• toggle into and out of airplane mode
• remove and reinsert your SIM card
• CHECK, does your data with if you try your SIM card into another compatible phone?
• perform a Reset of the device's Network Settings

[JK8]

@raza1 

Your data has to be turned on and check your apn settings:

https://www.publicmobile.ca/en/on/get-help/articles?q=Apn

[BKNS27]

@raza1 

Check to see if your Cellular Data is enable in your setting.

[JL9]

What model phone do you have?

[dust2dust]

Has it ever worked with Public? Is this an iOS or Android? Do you see data lines under your my data & add-ons on your account?