Stolen phone

[Patriciaberry1]

Wanting phone shut down

[will13am]

It also does not cancel the SIM card.  The service is temporarily stopped.  Declaring phone found will restore service using the same SIM card.

[computergeek541]

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@BKNS27 wrote:

@Patriciaberry1 

All you need to do is login your account then go to your Profile and click on Report Lost/Stolen Phone.

This will cancel your SIM and blacklist your phone.

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Doing the above will not blacklist the phone.

[BKNS27]

@Patriciaberry1 

All you need to do is login your account then go to your Profile and click on Report Lost/Stolen Phone.

This will cancel your SIM and blacklist your phone.

[will13am · Accepted solution]

@Patriciaberry1 , that's a self serve function that you can do yourself.  See help article.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone