Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had 16$ on accountadded 20$ voucheradded 5$ vouchersuccessfully addedhad 41$selected 39.0$ promo plan now I have 1$ in account but says I don't have plan activated to pay again? Did I do something wrong? been with public for 6+ years never had this...
Just wanted to warn people currently on an eSim from another carrier such as Koodo to not try to do an e-sim to e-sim number port on their iPhone 14, and likely any other device.You won't get a chance to type Yes to the Koodo message to port your num...
Hi,I would like to contact support to suspend my account as I'm travelling for an extended period of time. Would anyone have an updated link for the agent as the one in some old posts doesn't work.Thanks!
I realized I typed the wrong number to transfer and now I have no way to get into my account cause it asks for you to confirm with a phone number that I don’t have access too. I’m also wondering if it’s possible to refund for that mistake cause it it...
Hello all,I wanted to set up my desktop to have better access to the community but I can't get it to work on my desktop. I log into my account alright but when I click on Community I get a new tab opening and I'm logged out again. Id I log in from th...
I don't know why I can't receive or make phone call when I'm outside Quebec.My plan is free talk Canada wide.....
Hello, can someone advise if I can add the referal code 1 day after activation.I have the code from another user, but missed to add it yesterday duering activation.Thank you.
Can @CS_Agent contact me regarding service issues
I just bought a new eSIM as the last wasn’t working. I did not get any activation summary email with a SIM pin. Is there anyway to get a pin for the eSIM I just bought?
How can I find payment history on the account webpage? I don't see it there anymore.
This company is now a joke been in contact with them for over two weeks and can’t get anything resolved. I am trying to get back my old phone number which was accidentally changed . First I was told it’s been assigned which it isn’t then I was told i...
What a disappointment that Public has put a 30 day time limit on their data add ons. I didn't know about it until I saw the time limit on the data I had added. That was definitely one of my favourite features. Do other providers offer this? I only ne...
Is the 15GB of data for international use outside of Canada?
So I just activated a sim card and whenever I try to log into my account it says "We’ve noticed you have an active Public Mobile service and would like to confirm your full access", and then sends a 6 digit code to my new number. Problem is that when...
So i just logged into my account as it looks like my first month at public is ending. But I see this "your services are on hold" message on my account. I have a active credit card on my account with the subscription button turned on..I am still able ...
Hi, I just signed up to PM and am trying to port my old phone number over. However none of the options are working.The mobile app simply cannot install an esim, saying "esim not installed, something didnt go right while installing your esim". now I ...
Was able to get subscribed and welcome email only directed me to download the app, which I did. However, when I installed and logged on, the app states the phone is not ESIM compatible even though I checked with my IMEI through the site and it states...
How do I unlock my old phone from public mobile so it may be resold.
Anyone else experiencing issues with the Website and App on Mobile? Here's what I've been getting. I already reset cache and cookies.
I was driving to the store and my phone switched to 3g randomly. When I got to the store, I couldn't make calls or use data. I've been trying for you very an hour to get it working again. I've followed the apn settings instructions, and I've sat thro...
My step daughter lost her phone and we can’t get into her account to report it. I know the account number and SIM card number. It will only send the eversafe code to her phone. Which she doesn’t have. Is there any other way to do this
Can I still keep my phone number when I cancel and go back to telus
I lost my phone and trying to log in to my account but it keeps asking me to enter the code sent to my phone. Obviously i cant. I did the email code but that was not enough
I have a $15 250MB data plan. What will happen after I use out all the data?They will charge me for extra useage or cut the data?Thanks!
Hi. I bought it new sim and successfully create an account in public mobile website , but after the payment , I am not able to activate my account. I can't seem to log in to my account. at first it kept saying that the password is incorrect and I d...
My link to port my number got expired . Please resend me the code or refund me the money
I’m not able to receive or send calls but I can text. I’ve tried changing phone settings but that doesn’t seem to be the issue. I replaced my SIM card but that didn’t solve the problem. Help!Could there be a problem with my PM account?
I'm trying to log into my account. When I get to this page..."We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need...
