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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26034 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37855 Views
  • 185 replies
  • 29 Bravos

Acces selfserve

Hi,I can't get on the public mobile main Web page. It doesn't load at all. Is there any issue with Telus/ public mobile?

Za11 by Great Neighbour / Super Voisin
  • 354 Views
  • 2 replies
  • 0 Bravos

Resolved! Port In re-process

Hi,  How can I request for another port in. Tried calling Rogers and they said my number still active on their end and the port process must take place within 72 hours.  Thanks! John 

Jjdden342000 by Great Neighbour / Super Voisin
  • 510 Views
  • 5 replies
  • 0 Bravos

Account suspended

Why is my account suspended and asking to pay when I don't owe any money and I even have credit.Doing strange things.  Not allowing me to buy US roaming.  Claims account suspended when the phone works.....with restrictions.

Empire2000 by Great Neighbour / Super Voisin
  • 1360 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone compatibility ?

I have a very old ( ancient ) Motorola phone which I would like to use. It’s a Model G 3RD Generation XT1540 Printed on the box that it came in: “ Moto G 3rd Gen W/LTE unlocked” So far, I haven’t been able to find info that would give me a definite a...

wingman42 by Good Citizen / Bon Citoyen
  • 1242 Views
  • 13 replies
  • 0 Bravos

Resolved! Cancel Account

I want to cancel my account but don’t see an option on my profile and can’t speak to a real person whether through the chat option or by calling *611. I’ve removed autopay, but it won’t let me remove my credit card details.

ivomartinich by Great Neighbour / Super Voisin
  • 652 Views
  • 5 replies
  • 0 Bravos

Payment

I updated the credit card information before the credit card expiry date for the auto-pay a month ago.  Today the account was suspended due to no payment.  I tried to enter the credit card information again but got message: something wrong, get back ...

ESC by Good Citizen / Bon Citoyen
  • 398 Views
  • 4 replies
  • 0 Bravos

Resolved! Travel to the U.S

I made add-ons before departing from Canada to the United States and it was the worst experiment I ever had with this company. It was like not having the internet at all. I wasted $35 on the add-ons so I could not use the service I paid for. What is ...

Ninachen by Good Citizen / Bon Citoyen
  • 757 Views
  • 6 replies
  • 0 Bravos

My Account

why am I having trouble logging in to my account?

Hallsy by Great Neighbour / Super Voisin
  • 335 Views
  • 3 replies
  • 0 Bravos

Resolved! Funds

Hi, I have $5 of funds on my account, would I be able to put that into my next payment cycle? and if I can't would I be able to refund it to my card?

Ninachen by Good Citizen / Bon Citoyen
  • 395 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I upgrade to the $50 10GB plan?

Seems like you have to be a new customer and there’s no one to ask.  I am a current customer and want the $50 10GB plan instead of the current $40 5GB plan

nflfan92 by Good Citizen / Bon Citoyen
  • 532 Views
  • 4 replies
  • 0 Bravos

Resolved! Outgoing call minutes - They don't refresh every month?

I noticed that every month my outgoing total 100 minute calls does not refresh every month, only when it's been fully used up.Is this intentional or just a glitch? If it is intentional, why is it like this?

ShangWang by Great Neighbour / Super Voisin
  • 639 Views
  • 6 replies
  • 0 Bravos

Resolved! Phone not delivered

Hi,I wrote to someone last friday and she told me that I would have more information about my phone that was not delivered and that I ordered 1 month ago. I would like to know if my package is on the way.Thank you for your time,Louis Allard

LouisAllard by Great Neighbour / Super Voisin
  • 437 Views
  • 2 replies
  • 0 Bravos

Resolved! Non payment and no access to account

I have lost my voice service to my phone. I have not been able to log back into my account. Last month my credit card was comprised so a changed credit cards and was having it set up as auto. That did not happened and now my service is cut off and I ...

tprystan by Great Neighbour / Super Voisin
  • 589 Views
  • 6 replies
  • 0 Bravos

Resolved! How to unlock my iphone8

Hi, can anyone tell me how to unlock my iphone8 that was locked by public mobile when I purchased it online

kungvin71 by Good Citizen / Bon Citoyen
  • 2002 Views
  • 24 replies
  • 0 Bravos

Resolved! 2 step verification timer too short

Not sure if anyone having issue. Since the acct is for my daughter's phone, I cannot do the SMS. As for email, it comes in last 10-15 sec of the countdown which I barely make it on time. Would be nice if someone can increase the timer from 90 sesc to...

ucpollux by Good Citizen / Bon Citoyen
  • 1661 Views
  • 16 replies
  • 2 Bravos

Resolved! My phone was stolen and I want my number back

Hello, About a month ago, my phone was stolen. I have purchased a new phone since then, but I would like to keep the same phone number that is in the SIM card of my stolen phone. Is there a way that I can perhaps transfer my phone number to a new Pub...

hraihert by Great Neighbour / Super Voisin
  • 601 Views
  • 4 replies
  • 1 Bravos

Resolved! Sign on issue - Payment issue.

Hi There,We at our home have 3 lines with public mobile. -I cannot log in as the email I had registered in the past has changed, therefore I cannot log in to process my payment much less to process the 2 steps verification.(as PMobile is trying to us...

jccor by Great Neighbour / Super Voisin
  • 420 Views
  • 3 replies
  • 0 Bravos

Connection problems

My phone calls and messaging connections have been sporatic of late. I have internet with Shaw and they see no problems on their side; though on my side I seem to lose internet connection; also sporatic.

Resolved! Activate "My Account"

Hi there. I am a new PM user and need to activate My Account so I can manage my PM account on-line. What will be the process please?

notik2112 by Great Neighbour / Super Voisin
  • 802 Views
  • 8 replies
  • 0 Bravos

bonus data?

when I registered for public at the end of May there was promotion that if you sign up for auto pay you get bonus data so I signed up for autopay. However now when I check my account since the new UI update I don't see any mention of bonus data anywh...

Aziza27313 by Great Neighbour / Super Voisin
  • 396 Views
  • 4 replies
  • 0 Bravos

Resolved! Real time data usage

Yo how about you guys update the data usage numbers so I can see how much I'm using instead it being for like a week then I check and I'm over my data limit. I still can't see how much data I'm using. It's stuck on the same number.   edited by comput...

dongbigd by Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 0 Bravos

Resolved! locked out of account

Hi,My payments are up to date, however, my account says that it is suspended. My account says I have $30.00 available. Can you please help me fix this? My credit card is up to date. It is not expired.Thanks,Cristina

Cristina2021 by Great Neighbour / Super Voisin
  • 496 Views
  • 5 replies
  • 0 Bravos

Resolved! Double payments

There are double payments from my visa- Jun 28 and Jun 29, please be checked my payments

416-660-0506 by Great Neighbour / Super Voisin
  • 450 Views
  • 3 replies
  • 0 Bravos

Can’t change credit account info

I’m getting the same issue as everyone else - won’t let me update my info after the banks compromised my card - can’t live without service what is going on Public Mobile 

JennaL1 by Great Neighbour / Super Voisin
  • 399 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing my credit card

I get into my account and choose “different payment” …..register my new credit card and it just says oops something went wrong….   Is the system down or what is going on?

VinceRJ by Great Neighbour / Super Voisin
  • 541 Views
  • 4 replies
  • 0 Bravos

Resolved! I can't log into my account

Hi it's been 3 days trying to reset my password and I can't get logged in justvkeep getting the error try again later now today my phone is off I need to pay it this is getting ridiculous please unlock my account I need to speak to someone 

Resolved! Bank account

I am trying for 3 hours to get into my account and I've changed my password I've done everything I've been told to do and all I want to do is reset my credit card for payment. I am going to have to change providers this is beyond impossible to deal w...

Find a store function is not working

Hi. I live in Calgary, Alberta  My postal code is T3B 2C#. The closest store to me is 'Koodo Store,' at Market Mall. When I call the number of 403-288-1228, there is no answer or a place to leave a message. I'm trying to determine store hours! Help a...

carldasilva by Great Neighbour / Super Voisin
  • 663 Views
  • 6 replies
  • 0 Bravos
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