Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, My aunt is also with Public Mobile and she lost her Public Mobile SIM card while travelling in Europe. What would be the process in this case? She really needs to keep the same cell phone # Thanks in advance
I understand cellular service is not available with public mobile in Europe but can I still receive texts and emails while connected to the internet?
I’ve been in the USA for 11 days. I purchased my second roaming pass to continue my service and I can’t text call or use data despite the fact that I am connected to a cellular network. Help. What has happened? Why isn’t the second pass working. ...
My sim card is not working.Its locked and require PUK code. So, from where i can get it.
Alright So i switched to public mobile a month ago and it seems like i was getting mixed providers. When i called today they said the transfer didn’t go through and they assigned me a new number. Now nothing works, it doesnt connect to the public mob...
Can't seem to get past login screen. Somehow seem to have logged in.
I am swapping out a SIM card for a referral and every time I put in the SIM card number it disappears once I try to save the changes. I've tried this with 2FA enabled and with it disabled. I've cleared my browser I've tried to do it in secret/incogni...
I've had this phone for a month or so now and it's been fine. However just yesterday the Sim card stopped working and it said Sim 1 not allowed. I put the sim card in my friends phone and put his sim card in mine and both worked, but its just my sim ...
Hi, Im wondering if anyone knows what I can do about this:Roughly 2 months ago I decided to terminate service with Public Mobile after they were unable to resolve a technical issue. Public Mobile was kind enough to reimburse me a month of service bec...
My account self-serve public mobile is linked to a dead email address and I can't get in to change payment from a dead credit card to a different card
Hi, I transferred my number to Freedom mobile in late Sept. 2022 but PM didn't do the transfer and I threw out the PM SIM. I still want to transfer my number to Freedom mobile. As I threw out the PM SIM I can't get any more text messages from PM. Ple...
It appears the new plans are better then the one I currently have.
Hi there,I updated my credit card information, but the payment won't go through. I get an error saying "oops, something went wrong, try again later '. I thought it might have something to do with the postal code, so I tried two different ones, and it...
I'm having random intermittent issues sending out texts. They won't go out, phone warns they couldn't be sent. What are the chances this is due to my phone (S10e)? Or could it be PM?
i forgot the email address for my account
For the past couple of months I have tried to change my phone plan to one of the 4G plans. It says it is set to change on my plan date but that date passes and it doesn't change. I didn't think anything of it but I am heading to the US in a couple of...
Tried to login My Account many time since yesterday, but always show Page Expired.Anything wrong with the server? If so, is there any other way to add data package?Thank you.
Did anymore notice that our cell phone time is about 2 minutes faster than the standard? I believe it is caused by the server. It is not a big deal. But sometimes it is not convenient. I hope PM can do a calibration.
Hi all,I currently changed my plan and was excited to see there was 1GB together with the plan. however everytime I wanted to use it, it seemed there was no I internet plan.Anyone knows anything about this?If there is such a plan, it should have kick...
US roaming ad-ons not working
How do I do a SIM swap if I don\'t have access to my old My Account email address? And I can't 2 step verify with phone number because I lost that phone with SIM. Please help!Billy
My account shows "Outgoing SMS" about five or six times with one minute intervals almost everyday. I have not sent or received any SMS last one week. I am not bothered by this because my plan includes unlimited text messages but just curious to know ...
My account has been suspended even though is set up for autopay
Hi, so I signed up for the new rewards points and after reading a few posts, I'm immediately regretting it. Wondering if those of you who have enrolled in the new points program are finding it fairly easy the gain points to make up for the $2 I was i...
Has anyone received the first $5 credit ($25) for the September RAF promo? The expectation was that it would arrive yesterday... being the end of the first week of October?
Thanks for reading this but I'd like to activate the phone
I thought I was out of data for days since not working, but according to this I’m not? Ideas?
How to pay my phone bill online
Is there a way to change the credit card for autopay without public mobile account?Every time i try to login into my account its says there is an error. Doesn't say what the error is but just that one occurred. I have tried to reset password and wh...
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