PM number's name not mine,

[masonxiao]

Just get the number first day, the team said owner not under my name.  When try to log in, they ask me active another number.  What a hell, I already have the number.  what shall I do? 

The number link to my e.mail but not match the one on their file.  They refuse support.  how to break the infinite loop

[Phil_Adelphus]

@masonxiao  When you say "they refuse support" have you already tried contacting a customer service agent by private message?   If not, send a message to an agent by clicking here and explaining your problem  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You will need to check back for a reply by logging in to this community and monitoring the envelope top right or clicking on your avatar and going to "messages".

[masonxiao]

i tried to register new account by an old e.mail.  Now the issue is the owner in the system not me。 I have to pay the bill but the service agent identity me not the owner。  

[BKNS27]

@masonxiao 

Did you recently port over your old number? If so, remember the your old account with your old carrier must be active before you can port over.

Once you canceled your old account before porting over. Your old number will be returned to the carrier that you got the number from and you need to pick a new number.

[Dunkman]

@masonxiao 

Community members on this forum are customers like yourself.  We have no access to your account.  

Please clarify your situation.  Did you active a new PM account today?  Did you port over number? 

Who is "the team"?  Chatbot?  Customer service agent ?