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"Emergency Call" I did not make

MrsK60
Good Citizen / Bon Citoyen

I woke up this morning to a notification that any numbers I had blocked were unblocked because I made an emergency call. That is the gist of the message, not the exact words. I can't find the notification now...

I see NO outgoing call on the phone itself, but when I logged into pm on my computer it shows an outgoing call of 00.00 duration to number 110 at 2:21 in the morning. I was definitely not awake making calls to anyone at this time.

Has anyone else seen this? 

7 REPLIES 7

MrsK60
Good Citizen / Bon Citoyen

Oh, good point about no service to other countries. I feel reassured about that now.

Screenshot_20250120-094441_Phone.jpg

MrsK60
Good Citizen / Bon Citoyen

When I check the usage history on the phone itself there is no outgoing call. When I logged into public mobile and looked at usage history there is an outgoing call at 02:21 AM with 00.00 duration.

ORNGNBLK
Model Citizen / Citoyen Modèle

In the event that 110 is an emergency number in ANY country other your plan allows phone calls to, it will not go through.  My curiosity is piqued though, can you share a screenshot of the call log (omitting ANY personal info of course) 

MrsK60
Good Citizen / Bon Citoyen

Thanks. I did try google searches, but the first several pages were about "my phone can only make emergency calls" Not addressing my particular concern.

I don't really care about numbers getting unblocked. It's the false call to an emergency line that I care about. Apparently 110 is a valid emergency call number in other countries, but not Canada.

I checked my fitbit and I was indeed asleep at 02:21 AM. In any case, I know I didn't touch anything on my phone at ANY time after I tucked myself in at 10PM anyway.

slusagm
Mayor / Maire

did you check the usage history? any unknown calls?

ORNGNBLK
Model Citizen / Citoyen Modèle

@MrsK60  Do you in fact have list of blocked numbers on your phone? Have you checked to see if they still intact or have they been unblocked as noted in the notification? My guess is that this is a random occurrence that will not affect your service / subscription in any way.  If it happens again, or you feel that it needs to be escalated you can reach out to a CS_Agent to do some digging. Link here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Phil_Adelphus
Mayor / Maire

@MrsK60  There are quite a few threads about this if you do a Google search.  Is your phone a Samsung by chance?  Is it possible you touched the emergency call icon on the lock screen?  Here are a couple of items 

https://r2.community.samsung.com/t5/Others/Blocked-Numbers-can-get-unblocked-after-Emergency-Call/td... 

https://www.reddit.com/r/GalaxyS20/comments/s2qkq7/numbers_temporarily_unblocked_for_making/ 

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