Activating account

[Michael9000]

Can I talk to Alex again. Our last session timed out

[Chalupa_Batman]

We are all customers like you. If you were recently speaking with Alex, I mean within the last hour or so, click on your mail box, go to SENT folder and reply there. It will activate your continuing message to a CS Agent and they'll let Alex know you're requesting his assistance again.

[BKNS27]

@Michael9000 

This is a public Community forum and there are no PM staff here.

The only thing you can do is to private message a CS_Agent and you might be lucky and get Alex again or another agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[HALIMACS · Accepted solution]

@Michael9000 

if he is still on duty, yes you can.

just respond to the last message from him on private message

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 
You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.