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Cannot reset password or login to laptop

Joe518
Good Citizen / Bon Citoyen
 
3 REPLIES 3

Joe518
Good Citizen / Bon Citoyen

It was related to an issue of opening new account. It was solved by customer service. 

Joe518
Good Citizen / Bon Citoyen

It looks I can reply community but I cannot sign in my account. Weird. 

HALIMACS
Mayor / Maire

@Joe518 

 

Try clearing cache and cookies, then open an incognito or private tab then try again.

 

Indeed using a desktop or laptop is usually less error-prone.

 

The self-serve site has terrible caching issues and the above tends to help.

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