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the service is like walking in the deep darkness. no one response. 

the issue is not solved. my number doesnot port in yet. it means i doesnot get new service while my old service is stopped. So regret to choose public mobile

I replied Yes. The old service stopped after 20 minutes. Then I switch to PM SIM. As i was given a temporary number, i am still waiting for old number to show up. Hope it is done next morning.

I follow @Hollister advice. My issue is solved

It was related to an issue of opening new account. It was solved by customer service.