US Roaming not working

[TheresaC]

Last week I paid for United States Roaming on my phone, 15.00.  It did not work.  I used the chat box and did not the following:  I turned my phone on and off, It did not work.  I turned my roaming on and it did not work.  And I changed my ISPN number and it did not work.  I tried to problem solve but could not get the roaming to work.  

If you check my account you will see that nothing was used.   I was frustrated because I could have used the phone a few times without WIFI

[Meow]

PM will have T-mobile 2G network for US talk. Try to manually connect to T-mobile.

Roaming is for Data only. Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.

[dust2dust]

For the curiosity of the regulars here, where in the states were you intending to use roaming? Texting should have worked for a start. But yes it's all moot now if you're back home. We might have been able to help you if you had asked here while you were away.

[TheresaC]

Thank you,  you showed me how to submit a ticket.  I am awaiting a reply.  I checked my plan and I signed up for unlimited talk and text 15.00 in the US.  

[softech]

@TheresaC   was it just roaming data or voice?

For roaming, you should have tried to change the Network connection to Manual and try to connect to T-Mobile

No worry, PM is very reasonable and usually will provide the refund if the roaming was not used.  You will just need to engage them via ticket:

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there