04-16-2022 05:38 PM
Hello I purchased a certified phone from you for and it doesn't work, where am I suppose to get this issue dealt with??
Solved! Go to Solution.
04-16-2022 06:05 PM
It may take awhile so be patient, but customers' that had the same issue were able to get it resolved through a CSA.
04-16-2022 05:49 PM
Hi @manderwells please open a ticket with PM CS Agent by messaging here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-16-2022 05:49 PM
You will have to contact customer support. Include your order #, email address used for the order and your shipping address for the CPO department to send you a postage paid shipping envelope to return the phone..
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #
04-16-2022 05:41 PM
Go to to this page for warranty and returns.
https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs