09-18-2025 07:22 PM
Hi I was able to reactivate my account after I set up a other account with different email. I have a charge pending for 2nd account that I want cancelled can you do that ASAP?
09-18-2025 07:28 PM
Create a ticket and ask agent to cancel the second account.
09-18-2025 07:26 PM
@Hitman1974 wrote:Hi I was able to reactivate my account after I set up a other account with different email. I have a charge pending for 2nd account that I want cancelled can you do that ASAP?
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.