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Opened second account

Hitman1974
Great Neighbour / Super Voisin

Hi I was able to reactivate my account after I set up a other account with different email. I have a charge pending for 2nd account that I want cancelled can you do that ASAP?

2 REPLIES 2

TheSterlinger
Mayor / Maire

Create a ticket and ask agent to cancel the second account.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Chalupa_Batman
Mayor / Maire

@Hitman1974 wrote:

Hi I was able to reactivate my account after I set up a other account with different email. I have a charge pending for 2nd account that I want cancelled can you do that ASAP?


If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

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