Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have tried everything but can't seem to connect to network. Says emergency calls only. My plan is good so I know I have avaliable data I have restarted I have done the airplane mode I have also switched Sim card into another phone and it worked fin...
Just bought a samsung s25 as my old samsung a50 only gets 3g. Anyways, trying to activate new phone but i need to put in a nano sim card (old phone has a micro) so other option is scan my qr code from public. Have no idea where to find this QR code...
Hello, I was out of the country and therefor my phone was not used for 90+ days.I would like to get a new sim and the same number again.I was told the number is still available and I am wondering if I can get some help in getting a new SIM card and a...
I'm unable to make outgoing calls to the US from Canada, So I used my points to buy the "300 International Long Distance Minutes" add on. It shows that I've used my points and that I've purchased this, but I still can't make outgoing calls to the US ...
Hi sir i need PUK code my sim card emei numberxxxxxxxxxxxxxxx edited by computergeek541: removed IMEI; changed category label as this discussion isn't related to Community
I locked out my SIM card by mistake and I need puk from service provider edited by computergeek541: changed category label as the discussion isn't related to Community
I signed up yesterday using a referral code and it said that it has been awarded to my account. However the payment I made didn’t include 10$ off. Additionally, I didn’t get 20 points in my rewards. How do I claim my referral 10$ off?
My phone isn’t connecting to any network, it’s staying on SOS. I’ve tried all the troubleshooting, reset my network connections on my phone, and went to chat to submit a help ticket and it wouldn’t let me even do that. What’s my next move?
I am having problems with mobile data in the US. I'm supposed to have 2gb per month according to my subscription. Are there any settings I need to change?
As tittle says esim transfer to new phone not possible , one needs to download app on new phone and rebuy eSIM . I’ve rad here before that it’s free of charge . But I’m here to tell my experience was I had to pay for new eSIM and was charged for it t...
I paid for an esim, was charged but never got an activation QR code and the customer service representative said they couldn't help. Has anyone dealt with this? The app must of had issues and now the no refund... can I get this dealt with? Need to fi...
hey there, i know variations of this question have been asked before but my use case seems sorta specific, so here i am.i am a Canadian living in the US with an existing PM account/subscription for CAN/US/MEX on a physical SIM. i am considering getti...
Hi there, None of my apps, ie chrome, Google, Gmail etc are opening when not on wifi. I noticed it this afternoon. Airplane mode is off and Mobile data is on. I have 1 GB left of my 12 GB and verified this in my account on the PM website. The apps ar...
Hi allI just bought a new phone and need to transfer my SIM. I have tried logging into my account multiple times but it keeps asking me for my phone's OTP, which I do have have access to. And no, there is no option to get email OTP because it asks em...
My friend has been trying for days to activate his account. Every time he inputs his current number, it comes up as invalid. His current provider is SaskTel and it is on a eSIM, if that helps? Then the runaround starts. Log in, etc. over and ove...
