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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! signed up for $34 50GB Can/US plan - forgot to put in promo code Can you help?

the subject line says it all !

Can't receive incoming texts from Roger's numbers

SpoilerSpoilerRecently ported over from Roger's a day ago and have not been able to receive text messages from any Roger's numbers since. I am able yo receive and send calls to Roger's and send messages but can't receive . It appears sensing and rece...

Sign up error

Hello, I received an error message during my sign up. Payment was processed but the activation could not be completed. How should I proceed to fix this?

Payment Voucher won't work on phone.

My father in law does not have access to the internet. He has a simple phone plan and has been using payment vouchers from local gas station. He bought one at Esso and when he tried through 611, it had asked to go online. I just created this profi...

Pixel 7 sim not working

Have a pixel 7 and the sim card will not recognize. Tried a few different sim cards and this phone won't recognize any of them. Does public mobile offer esim? States it does but cannot find the option for the life of me anywhere in the app or website...

I can't get an agent

help! I can't get a message from an agent I know my sign in but it's like my phone number is disconnected from me email and I keep cycling through the sign I and it won't let me connect to an agent

Resolved! 3G to 5G sim card still compatible?

Sim is the original one, started with a 3G plan, upgraded to 4G plan, stilll works perfectly. However, just upgraded to 5G (Canada/USA deal). Will this sim still work with the 5G plan?

payment accepted

I had problems last payment. Payment was accepted but I was getting no phone use. Some one suggested that I take sim card out of phone and then put back in. That fixed the problem. This month same thing happened. So I took out SIM card and put back i...

SIM delivery

Hi,I have requested to deliver my SIM. Can I change that and pick it up instead?

US data use

I have just purchased the special $34 - 50GB within Canada and the US data plan. Does anyone know what will happen when I cross in the US...will I get a notification, do I have to do anything or will my phone just keep on working as if I was at home?...

Change Plans on Renewal Question

Hello Everyone,I saw the $34 for 50GB Can/USA Plan. I see that the promotion plan expires on March 4 2024. When I changed plans, I said to switch on renewal date and that isn't until March 23 2024 give er take a day. Will this plan still be honored o...

Resolved! Data will not work when in the US I have a CAD/US package

I’m from Canada vacationing in the USA I have a CAD/US package my data will not work when I am not in a wifi area

Wrong email

The email I used to sign up a year ago is no longer active. Without it, I cannot make any changes to my account. I tried cs_account repeatedly for 4 days and no response. How do I make changes to my account?

Double payment

I started a new plan before my old plan expired. How can I get the double payment applied to a future billing?

Resolved! Data roaming is not working

Hi,I have just signed up for Canada- US 50Gig plan and my roming data is not working in US. How can I get this resolved? Sutharshan

contract

are these promos a contract

Resolved! Account locked out - no way to log in again

Hi,my daugther is locked out of her account completely. Waiting for hours or even days did NOT work.I tried to get to an agent to solve this, but no way.Hopefully, someone here in that forum can point me to a solution.

Customer service

Hi does customer service agents work on weekends? Thanks

the new $34 with 50 G can-usa

hi, very excited to find this new offer, so I am using $34 woth 40G from last years offer. I guess I should switch to above because it is better, any downside of it possible? thanks

incoming calls and account login issues

I am writing fro my friend's account. I switched to PM four hours ago and asked to port my number. Now I can send and receive text messages, can do calls from my ported number, but I can't receive incoming calss. I also can't login to my PM account b...

Technical problems

I just paid for Public Mobile and my payment was accepted. I received a message after going through all the prompts saying that due to technical difficulties account not activated. I still cannot use my phone. What do I do?

Resolved! New plan $34 for old customers with loyalty dollars.

If I switch to new plan just offered to us will my loyalty, auto pay & friends dollars I have accumulated be applied.? It says in $34 us/cda plan that $1.70 points per month.?

transfered phone number not working

Transferring phone number from Telus to Public Mobile.Telus has already confirmed the transfer yesterday and sent email saying number has been transferred and account will be closed, so old SIM card no longer works.Public Mobile sent welcome email wi...

Mysterious calls in usage list

Why a I seeing so many calls to 1(902)580-4001 in my usage list? I don’t know that number and never knowingly called it. Yet it’s showing up many many times in my usage history.

How long can I wait after ordering before I activate SIM?

Have convinced a friend to move (from Koodo) to PM for the $34/50GB Canada+US plan, but they don't have a SIM. They can either buy one from Amazon.ca for $5, or they can wait for me to mail them one. I don't think they're in a rush to use the new pla...

Can’t get 6-Digit code / calls from non-public users

Hi, Recently set up a phone number on an older Samsung flip phone, probably from around 2015. It has a public sim installed and number has been brought from Bell, however I can only receive calls from phones on the public mobile network - no others (...

Resolved! Activating free roaming on $34/month 5G 50GB plan

Trying to confirm if I have to turn on roaming or not to use my phone freely while in the US. Is roaming just for data? People in Canada can still call my phone number while I’m in the US and I can make calls back to Canada all for free?

Reg. Subscription

Activated new SIM on Mar.01,2024. But system is showing wrong activation date and locked phone and asking for renewing subscription. Since phone is locked can’t make calls o

How do I contact an agent to help me review my loyalty points

How does one get a ticket for an agent to be in touch? My loyalty points need to be updated

Could not complete activation

Hello, I tried to activate my new subscription and transfer my number from Koodo but I got the "Activation not completed" screen on the app. After contacting support they told me to reinstall the app which I did but I still get the activation not com...

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