Number transfer failed

[StrawberryAu]

Hi, my Bell to Public Mobile number transfer failed because I couldn’t reply YES in time. My Bell line is on eSIM and now my phone shows SOS only, its been 48 hours. Can a support agent please resend my port request?

[hTideGnow]

hi @StrawberryAu 

 you should ask Porting team to confirm if the port was done, sound like they need to re-submit the port request if you didn't reply Bell port authorization text

 I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[Handy1]

@StrawberryAu  If your phone is showing SOS it’s like you just need to engage support and ask them to reset your account in their end . They. An also help to re trigger port request too if that’s what’s needed 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

@StrawberryAu 

there is a porting assistance team you can call and ask for update, maybe re-trigger the port request if needed  I can't post the number here, but I will message the number to your community inbox.  Please check and call them