wrong withdrawal of money from my account

[ar19]

Hi, I tried to order a SIM card several times, but the website said "unable to process" each time. However, I was charged 8 times. Please check and refund the duplicate charges.

[Chalupa_Batman]

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@ar19 wrote:

Hi, I tried to order a SIM card several times, but the website said "unable to process" each time. However, I was charged 8 times. Please check and refund the duplicate charges.

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Have you confirmed with your bank or credit card company that these are actual withdrawals and not pending charges? Sometimes those are misunderstood. 

[hTideGnow]

hi @ar19 PM support agent can help 

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage