No service or data.

[Congressman]

Why do I have no service or data available to me at all when my subscription says it's active this is getting really tired so I'm waiting for somebody to get back to me from public mobile when I can't even make a phone call or receive phone calls it's very frustrating and it's making me want to switch carriers please help me figure out what's going on here.

[Congressman]

I already reset the phone and already reset my network settings it took my SIM card out and put it back in I've talked to several representatives and told me that they put in a report for me and I submitted a ticket complaining about the problem and all they've come back with me on is here's the credit for an account you can't use so really I'm gotten nowhere and it's been almost a week

[hTideGnow]

HI @Congressman 

what is your mobile issue?  try Reboot phone and Reset Network settings first

if you need PM to troubleshoot further, message them , you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Congressman]

That shouldn't affect me I'm in Alberta

[hTideGnow]

---

@Congressman wrote:

What do you mean GTA area

---

hi @Congressman 

Toronto Area

Actually, they have updated the outage page and showing multiple communities in Ontario have some mobile issue now

[Congressman]

What do you mean GTA area

[Ang3la]

Hi, this happened to me since Saturday and I have a bad feeling that it is due to an android 15 update or something along those lines. I don't know how to fix it yet. 

[hTideGnow]

hi @Congressman 

did you check your Community inbox and worked with @CSA_PM  or @CS_Agent ?

And are you in GTA area? you can be impacted by this

https://productioncommunity.publicmobile.ca/t5/Get-Support/Active-Degradation-of-Wireless-Service-in...

[Congressman]

It's a physical SIM card and I'm not sure if that's going to work I've already tried that but I'll try one more time and let you know

[CSA_PM]

Hello @ letterboardmama,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[letterboardmama]

Same here! I submitted my ticket Friday evening. Hoping to get an answer today. Network restart did not work for me. 

[ORNGNBLK]

@Congressman  Is this physical sim or e-sim? If physical , do you have another phone you can the move the sim to in order to test it?

If that fails, sometimes this works. Reboot the phone and Reset Network Settings (this will erase your saved wifi passwords)

If the problem still persists, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
  Alternatively you can open a ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

You can expect a reply from the agents between 9am-10pm eastern time (regular working hours)

Hope this helps.