Data usage not reflecting actual usage?

[Tommy23]

I usually have around 5-10% of data left near the month end cycle, so I was surprised to see that not even half way through the cycle I’ve used up my 20gb of data. I counted the data usage from the app and it only appears to add up to 6gb max. Unfortunately I wasn’t able to track with my iPhone since this has never happened before so I never bothered. I’ve been using PM for about a year now.

[Tommy23]

Whether it’s monthly or a 30 day cycle it still doesn’t explain why I would be out of 20gb before 15 days.  You tell me usage is recorded very accurately but when I add up the data usage FROM THE APP ITSELF it tells me I’ve only used 6-7gb of data max? 

[hTideGnow]

hi @SKSuh 

for the data tracking on iPhone to work, you have to Reset Statistics on your iPhone on Day 1 of each PM cycle.  If you missed it, you cannot have accurate tracking.  Android is better with that, you can also go back and change the day 1 of the current cycle and tracker will recalculate

Also, iPhone tracker will counted MMS usage as well, which it does not really used up your data with PM 

[SKSuh]

Data usage tracking with my iPhone 15 Pro Max is much more exaggerated than what the Public Mobile app shows

[hTideGnow]

hi @Tommy23 

usage with PM are recorded very accurately.  

but remember, PM does not have a monthly cycle but a 30 days cycle, so, your cycle starts date changes

if you are comparing the usage with apps, you need to update the cycle start date to match PM cycle start date in every cycle due to the 30 days cycle (most app only do monthly fixed start date cycle)