Release my phone number manually because I can’t receive text messages

[Glu7772]

Hi 

I need a manual release of my phone number. Please help 

[Glu7772]

Thank you I submitted it

[slusagm]

If it is a phone issue, put the sim card in another phone and you can then receive text and reply 

But if you want to ask PM to help, open a ticket  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Chalupa_Batman]

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@Glu7772 wrote:

Hi 

I need a manual release of my phone number. Please help 

---

You'll need to contact a CS Agent via ticket.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.