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porting landline no text

bash11
Great Neighbour / Super Voisin

Trying to port landline but unable to get validation code as landline number does not get texts. Unsure if port was successful...

2 REPLIES 2

slusagm
Mayor / Maire

Landline port takes 3nto 7 days  During this time you cannot receive text and cannot login My Account. If you need help, you need to message PM

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

CS_Agent will reply to your community inbox, check here:

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

 

 

Dunkman
Oracle
Oracle

@bash11 

For landlines, you con't need to receive the confirmation text. Landlines do take several days for port to be successful.  Once your landline stops working, then the transfer will  should be complete.   If the port has not been completed by 4-5 days, then contact customer service agent.  

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