Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Are both of these the same and can be used for subscription plan?
HI,I am currently in Mexico and bought the Mexico-Can-Us plan for 45$. I am unable to make calls. I dial 001 + area code+ 7 digit number and I always get a 8UC2 error.
Hi,Two public mobile subscribers with CAN-US-MEX plans are unable to call each other while both subscribers are in Mexico. Why is that?Both subscribers can receive calls from Canada.Both subscribers can place calls to Canada (by dialling 001<area cod...
How can I put my address or update it or even change it??
If I want to cancel my subscription you will give me my money back
How the postman will know my apartment number to send the sim card? Because while I was paying he asked for just a postal code and I live in a building?
I am heading out of the continent for 6 months but would like to keep my number (without roaming) and at least keep receiving text messages since 2-factor authentication is used when logging in everywhere now (I notice that I can still receive text m...
I have lost my SIM card, but I have already cancelled the automatic subscription renewal months ago, and as I log in the username and phone number looks like has already been deleted. I have two questions: 1) do I still need to mark it was lost? I ca...
Hello, Although I renewed my plan on Jan 5th, before the offer expired on Jan 6th, my card was charged the old amount. How do I get a refund?I would like a private message. Thanks,
I went to review my last 7 days of phone calls/texts - just look at the reportThey have no data. What do I have to do to get it?
I just purchased a plan and ordered sim card. My card was charged for a month already. I did not realize PM does not have roaming plans to Europe and Thailand and I am just going there next month. Two questions:1. Can I cancel the purchase ( I ...
Are there referral promo codes for Public Mobile?
Hello, How are you guys?I know we have US-CAN-MEX plan.Anyone knows does Public has any plan for Australia ?Im going to go to AUS. so Im looking for a plan.Thank you.
As the headlines suggests. This has been happening for at least 4 years. I'm not looking to recover my PST, I just want the charges to stop. My number is from BC, where I use to live.Thanks!
My wife and I both signed up for the Cda/US/Mexico plan and the first time in the US can’t get any service. Why do we need addons when we purchased the 3 country plan?
Hello! The email that I used to setup my account is no longer active. I now need to update my payment info and it's not letting me into the account as it's trying to send my code/link to activate to the old email. How can I fix this?
Hi ..my name is xxxxxxxxxxxxxxxxxxxxxxxxxby mistake I have changed my subscription from 11$/month to 30$/month and I want my previous subscription or I will leave public mobile because it’s too much 30$ I found other deals with other companies but I ...
I am experiencing an issue with transferring my phone number from Virgin to Public Mobile. Here are the details:• I have confirmed with Virgin that my number has been released successfully.• I can receive calls on my existing number (the one I intend...
How to know if my transfer is complete (and that i'm not using the temporary line anymore) ?
I have the same problem. Rogers bypassed my number and I have 72 hours to port to PM. Can you port me to PM?
Hi,I am trying to activate a new subscription with a new SIM but without using an app- I have no access to the internet. How do I do this? Can I use the same phone number as I had with the prior subscription or do I need a new phone number
Want to change subscription to my new Master card
I submitted a payment today for $45.00 through PayPal (Musk bird). Please apply it to my account. Thank you.
How to know if # has been successfully transferred?
My wife had a public mobile account/subscription for roughly a year and had a discounted monthly payment. At around this time, May of 2024, she referred me and I became a subscriber/had an account with Public Mobile. When I did this, instead of her r...
I am on vacation in Mexico and got the new Can-US-Mex phone plan.Everything worked great, data, messaging, receiving phone calls, but I couldn’t make a call out.I figured it out and thought I would post it here in case someone else needed to know. Yo...
Hi,It has been weeks since I was blocked out of public mobile. I tried everything to reset passwords etc. My credit card was changed due to being hacked, I bought a new subscription but made an error - I did not want an e sim card but use my prior on...
Is there any step i need to do on the phone when I arive US?Need to restart the phone?Need to choose local network? Or automatic?Is the plan covers in Key West and Nassau?
How does it work?Does it cover in Nassau?Need to change to airplane mode?
Just received new SIM card . Phone number is registered but not able to activate SIM. Getting SIM error and no text is being sent to activate SIM
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