Community

Resume service after suspending my account

I have reactivated service after 1 week temporary suspension.Can not get mobile data to work, Always has * not connected to Internet " Im only getting Internet via Wi-Fi.

Bonus 10G PMDATA disappeared after switching plans

Hi, I was offered a new plan after redeeming the bonus data. The data disappeared when my new plan started even though the new plan is $24. Is this normal?

Activation

New member to this and cannot receive SMS or make outbound calls despite waiting the 5 hours to transfer number. 

Activation

New member to this and it was not activated the data or even signal after I transfer

eSIM

I3 days ago I deleted my eSIM id by accident, How can I chat with Public Mobile customer support to receive new eSim  

I tried to transfer my number and failed

I tried to transfer my number. I entered the last digit incorrectly. I now cannot do anything. I need to start again. It won’t let me. It says my phone number is incorrect and doesn’t exist. This sucks. Please help. 

Switching eSIM to new phone

I just got an iPhone 16 from my old iPhone 11, and I'm not sure how to transfer my eSIM to my new phone. Can anyone help me?

add another line

I have a public mobile line and would like to renew or add another, how do I do this?

Unregistered sim/emergency calls only

I recently changed my number and my sim card and it won't register the sim, the sim cards number is the same in the app as it is on the sim card and it's seated properly but it still says either unregistered sim or emergency calls only

Why can't I make or receive phone calls.

Over seas data

Can I use my data in Scotland 

Re: Invalid Phone Number error

I wish that I had seen these comments before I decided to switch to Public Mobile today.  I have spent over 2 hours now going in circles.  When I try to input my existing Koodo number to transfer to Public Mobile, I get a notice that it is "invalid"!...

Replace Lost Sim Card

Hello, I recently lost my physical sim card and bought a new one. The public mobile phone number is still associated with the lost sim card so I can’t receive verification codes on the App. In this case, how do I replace my physical sim card? Can I u...

can't make a call

I have a subscription with unlimited canada wide calls and messages all paid and up to date. I just tried to make a call and it said I have used up all of my minutes! I urgently need to make this call please help asap.

Re: Why Pm so junk?

Public mobile STILL JUNK. I made the mistake of trying Public out again, and not even a few weeks later I have Koodo (on the Public Mobil page) offering me a muchb% better option/deal. So I accept! And for the last 3 days the oporaters have been play...

Issue with activating an esim

I would like to know how I can connect with a customer service agent. I couldn’t download the eSIM, and it showed a message asking me to contact an agent. However, I wasn’t able to get through when I tried.Does anyone have any recommendations?Thank y...

unable to activate

I'm a new customer. visa,  email, all the process questions answered. Filled everything out. Last step. "unable to activate". how do i fix his.  Currently i cannot send or receive any calls. I need my phone for work. HELP!

not able to installed esim

I am getting a warning on my phone app stating your esim could not be installed. please contact support.  

1000 international minutes

HelloI have 1000 minutes international calling but, it doesn't list Portugal or Italy. Is there a special plan I need? Thank you

Error Code: M.8702 Trying to set up a new account and purchase SIM card

I’m trying to set up a new account for my mother-in-law and purchase a SIM card at the same time but just keep getting that error code when getting to the last step. I have tried on the computer and two different phones with still no luck. I will als...

New subscriber

I just subscribed today July 29 and I paid but now my account is on hold. I go to check why and it says my payment is overdue. But that doesn’t make sense because I just subscribed for the first time. I looked closely and it says my cycle is from Jun...

Unable to receive calls and sms on a newly ported number

Number is showing active on both networks, trying to get help from last 5 days but no response. Very poor customer support from Public Mobile. Thinking to move back to other operator if no response today.

my phone is not working

payment

my credit card was compromised and i don't have my new # yet, tried to put my debit card in but it said no ...helo

My Account

I accidentally deleted my eSIM and I can’t use my original phone number. How can I reactivate my original phone number?