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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

number transfer does not recognize number as canadian

phone dead

My phone is dead

Account Number

What is my account number?

PM won't let me port my number to new provider

I want to leave Public Mobile. My new provider put in a request to port my number. I got a request for confirmation that I wanted to leave from PM and replied "Yes" in less than 10 minutes (within 90 minutes was the acceptable timeframe ). PM didn't ...

Resolved! 1-800, 866 NUMBERS

Why I cant access Government of Canada 1-8xx numbers when my device iphone 12 is compatible with Public Mobile networks? I get a message that the call cannot be connected as dial.

Credit card

My brother is using my credit card on his Public Mobile account to pay for his phone usage. How can I have my credit card removed from his Public Mobile account?

Resolved! USA Roaming Unlimited Calls and Text not working from Canada

Hi, I bought USA Roaming unlimited calls and text for 15 days with 10 points from my rewards two days ago. I am in Winnipeg, Manitoba Canada and when I call Miami at area code 305 I get a voice message that I have used all my minutes and have to purc...

Resolved! Plans

Can I change my current subscription to the Canada, US, Mexico 60 GB Data plan discounted to $30 / month for 2 years which is a Featured Plan expiring April 30, 2026?

Mobile Data Not Working

I have done all the suggestions I can find, from toggling airplane mode, turning phone off and on, resetting network settings confirming apn settings nothing is getting my mobile data to work. I can still call and text but mobile data is a no go. And...

Data max use with sim physically removed

The numbers in usage breakdown don't add up, but beyond that the sim card has not even been in a device, it's been on a shelf. What are they doing?

NO SERVICE

Very frustrated with your service !!! Our bill is paid !! My wife has NO service on her phone ! If you don’t get back to us we are finding another provider .This was reported last night and still haven’t heard from you . Where is your customer servi...

Cancel subscription it is not working

Signed up yesterday afternoon but cannot get subscription to work. Please cancel and refund

Ipad

Ipad not working with my SIM card.

Resolved! activated the wrong imei

anyone know how to fix?

Puk needed

My sim was locked and need Puk, thanks

Paying from outside the country

Hello,I'm wanting to purchase an e-sim before I come to canada but I don't have a canadian card. Can I use a Wise card or my Australian card? Or another method of payment such as PayPal?

Help

duplicate thread

xxxxxxxxxxxxxxxxxxxxxxxxxxx

Need my email switched please , I don’t have access to the other one

Requesting Full Refund

I'm here writing this instead of submitting a ticket because I have tried several times to submit a ticket and am not able to do so. I initially was attempting to submit a ticket for help about the failed transfer activation but since I can't even do...

Invalid card, redemption points to reactivate?

Basically tittle, My card is being replaced so the card number is invalid at the time of rollover for payment. Are we able to use our points to reactivate our sub with a payment with redemption points or is that only for decreasing our bill?I did red...

Re: I cannot call any one receive any calls

I'm having the same problem. Also in Manitoba. My first phone was Samsung a16 but it turns out the imei was ineligible by the phone was actually an international model. ( i bought it refurbished on bestbuy.ca. turns out they have 3rd party resellers...

Making extra payment

I have a gift card for $20. Trying to put this $20 payment against my account isn't working.I put in all the CC info but after I put in the $20, the system adds GST and PST, showing $22.40.Is there another way?

I cannot call any one receive any calls

I am struggling to resolve this issue. I cannot call any one or receive any calls. I tried restarting the device and followed all steps in the chat. It is useless. Need some help.

Resolved! HELP with restarting activation process

I accidentally began to activate eSIM for the wrong phone, giving the EMEI number for the wrong phone. I have not activated the eSIM on the wrong phone. Can I login with the correct phone and continue the activation process?

Change of plan

Hi! How can I change my recent plan? I don’t have any downgrading options.

Gifting Data

Hello,I was wondering if there currently are any ways to gift data between Public Mobile subscribers ?Thanks

Resolved! Payment and plan info

Hi,My auto payment bounced this month and I was going to make a payment but now I dont see 50% discount on my plan. How do I reinstate my previous plan of 80gb for 25$

Resolved! Wrong SIM card sent by public mobile

I ordered a public mobile SIM card and got a Koodo SIM card. Now no one will talk to me about fixing this. I did everything right. Now what.

Add ons

I purchased the 30 day US add on including 5g of data. I’ve only been here 5 days and it’s showing 3G used. I’m only using phone for about an hour each day, checking emails, texting, checking stores and restaurants etc, no streaming. Google says ligh...

50% off Subscription expired without any reason

Hello. I did not changed anything (payment method the same), but my service is suspended and when I trying to activate - the system asking to pay full price (without 50% off). Is this a new method to kick subscribers with 50% off?

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