Community

Re: Cell Phone Services

Hi.I had missed  a payment in Aug so my services was suspended.  I went and purchased a new Sim card at Mobile Klinik at Coquitlam Centre and made a payment on Sep 24.  But it appears my account is still indicating its suspended.  Please,advise as I'...

1-800 number calls not working all day

Sim unregistered

Hello,my sim is unregistered on my Samsung GALAXY FE.  MY ACCOUNT IS ACTIVE AND SUBSCRIBED BUT MY LINE ISNT CONNECTING TO THE TELUS NETWORK. PEASE REPROVISION OR REACTIVATE MY SIM. THANK YOU

DATA LIMIT DID NOT RESET FROM BILLING CYCLE

Hello my data has not reset from the last billing cycle on Oct 7th, 2025. I have checked my history and barely made it past even 3 GB. What seems to be the issue? I'm now capped off. Can anyone help me with this? Thanks

phone stolen October 1 12:30 a.m

Hello, my phone was stolen. The perps obviously were paying attention when I entered my phone code to unlock it each time. It is an iPhone. All of my available money and Apple wallet cards were used.  I need the service cut off on the phone it is con...

Is PM going to launch yearly byod plan?

I learnt that Chatr has a $149/year plan comes with unlimited incoming & outgoing minutes in Canada, unlimited worldwide text messaging, 40gb data usage per year.  After using up your data allowance, you can still use data at a slower speed until you...

phone log showing calls I didn't make to a random number

My phone is showing that it made calls, some 4 min long, some over 40 minutes long to a random number (which is always the same) area code 647.  I have a friend on Public as well, and she has the same thing happening, a couple of times to the same nu...

Data Usage notifications

Received notification that I have used 95% of my data. When I check the status on the Public Mobile App it proves to be incorrect. Is anyone else incorrect notifications?

Changing to a lower priced subscription

As mentioned in other posts, a PM customer cannot switch to a lower priced subscription.  This is a business strategy that does not make sense to me.  I want to "downgrade" to a cheaper plan with less data but since I cannot do that, I will be switch...

Not able to recieve/make a call, no message, no data

Switch to public mobile, with e sim, initially ererything was fine untill this morning, no call no message no data.Any idea?Thanlks! 

Service

I paid on my account. Why is service still disconnected?

My phone number is out of service

How can I update payment cards for payments? edited by computergeek541: changed category label as this discussion isn't related to Community

Urgent: SIM issue + possible unauthorized activity

Hi, I’m unable to contact support through 611 or the chatbot. I received a 95% data warning I didn’t cause, and now when I call 611 it says “number changed by SIM” or redirects me to Koodo. My account still shows low data usage, and I didn’t change m...

I have 250MB data on my phone for emergency use, why recently every time when I turn on it not work?

Subscription Effective Dates

A question in connection with subscription change. Currently have a package that has 50 GB data that renews on 10th. If I change to subscription to 100 GB on 15th, is that the date it is effective? How long does updated subscription last for?

1-800 numbers

For some reason, my phone will not let me call 1-800 numbers or 1-866 numbers, it just says the number you’ve called is not in service. Please check the number and try your call again. But as soon as I dial the exact same number from a different phon...

Rewards on HOLD. Used up Data

Why am I getting messages that I’ve used up 95% of my data.  That my rewards are on hold   What’s going on?

SMS data used error?

I received a SMS message saying I have used 95% of my monthly data, but when I log in to public mobile, it says that I have used 1.71gb out of 70gb! Any idea what might be up? The message came from 611 and I have other legit messages from PM through ...

No service

Ive had an on going issue with my service my plan iz paid its active yet i can barley ever get call or texts when i try to call or text i gdt no network available my pbone is always in no service or emergency calls only any help much appriciated

The plan I want to switch to isn't visible when I log in

I have a $25/month plan. It was unlimited when I signed up but there are no details now visible in my account. It just says:Hero Data 1GB (30-Day) - 3G30-day planThere's a better plan available for the same price but it says "new activations only". H...

Cannot recieve sms messages from Public Mobile

I am caught in a circle because I cannot receive an sms message from Public Mobile, and as such cannot validate my eversafe ID.  I also cannot receive income calls from Public Mobile. I wanted to open a ticket, but to do that I have to prove identifi...

new phone

I want to port in a second phone to my current account  

Purchasing an iPhone vs weighing out buying a new mobile phone that has the “best” signal reception

Right now we have an XR and an 8Plus. In the house we have 1 or 2 bars. I am seeing here that some community members are complaining about their iPhone 16 and 17 reception and blaming PM, or seeking a resolution from PM. I have been googling and find...