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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can access data, but not the phone network

I ported my number from Telus, and can access data, but not the cellular network. I've looked at help articles, and nothing has helped. Does anyone know the exact step to take to solve this. I'd really like to be able to send texts and make and recei...

Two charges

I have two charges showing on my credit card for the month of October. One is the typical charge the second is listed as Self-Serve and is much earlier in the month. My payment history at PM doesn't indicate an additional charge for October.

Why is only 3G working on my phone

My network is always disconnecting, cant receive calls or make calls

My service is intermittently working, and more often NOT working than working. It will say emergency calls only, and will not be connected to a network and then will work again randomly. I cant make or receive phone calls. I've already tried to take ...

Refund for cancelled accounts

I moved 5 of my family's phone numbers from Virgin to Public mobile in mid-September but Virgin won me back a day or 2 later for 4 of my accounts so I switched back to Virgin for those, leaving only 1 remaining with Public mobile.I did not see any so...

Lost my discounts when updating credit card

I have lost my referral discount, my loyalty discount, and my auto pay discount. My monthly bill has gone up since I have updated my c/c information. ( my account has never been cancelled) I have been a loyal customer for about twenty years now an...

Resolved! Canada US plans

We go south for the winter ( US ) rather than putting a “ Add On “ to our subscription is there a plan that allows us to have US Calling within the US at all times. We use very little data and would only use for the odd call. I find it confusing tha...

Resolved! Why is there a voice prompt before the other party's phone rings every time I call a local number th

Why is there aWhy is there a voice prompt before the other party's phone rings every time I call a local number that may require long-distance charges? before the other party's phone rings every time I call a local number that may require long-distan...

No contact number

Good evening,I just purchased a new phone, and it's currently without a telephone number. Do you offer a regional telephone number after I've purchased my preferred plan? If so, is it available for the eSim option?Thank you.

Resolved! US and International texting

I looked at the $30 US-Canada plan and need clarification on texting when in the US or Germany. Can two Public Mobile users with this plan text each other WHILE they are both in the US or Germany? The fineprint seems to imply that this is not possibl...

Resolved! $10 Referral Credit not showing

Hi I activated my new public mobile on 3 Oct with a friends referral code. but i dont see the $10 credit in my payments. I would appreciate it if someone can help me out. Thanks

Need extended US roaming add-on

We are going to the States for 3 months and I need a US roaming add-on for that period. I've never done this before and I want things to work when we get down there.Do I have to buy individual 2 week add-ons, and do each add-on when the prior one is ...

Trouble using minutes

Hi, my international minutes isn't working.

Re: SIM card

So I ended up getting a new phone when I activated the account I had a pixel 8 but ended up misplacing that yesterday ended up just going down to my local telestore and just buying a cheap prepaid phone which is the Moto g play 2024 after buying so a...

Resolved! Updating credit card can not trigger payment, and no place to do one-time payment

Hi , My previous credit card has expired, the payment due date is 11-06, I just updated the credit card, but the payment can not by processed, so now my service is stopped. Looks like updating credit card can not trigger payment, and no place to do o...

How to merge 2 PM physical SIMs into one iPhone 14 & keeping both numbers eSim compatible iPhone 14?

Hello, As a PM customer, I have:- 2 accounts- with 2 physical SIM cards- with 2 associated phone numbers- in 2 iPhone 7 Plus - a multi eSim compatible iPhone 14GOAL:Operate one iPhone 14 multi eSim with 2 PM associated phone numbers. History:Step ON...

Payment

I have to reset my account pin and pay for my account

VoLTE whitelisting and phone compatiblity

Could someone help me understand the telus / public mobile VoLTE phone whitelisting system and how it will affect phone / network compatibility as 3g is phased out soon? Is there any transparency or way to check on phone compatibility? Are other Ca...

Considering upgrading plan...can I keep add-ons awarded in 2022?

Considering upgrading plan...can I keep add-ons awarded in 2022?...please let me know. Thank-you!-S.B.

how to change my called ID to my business name

Resolved! Agent Please! Lost my phone and can't log in.

I lost my phone and I am not able to log in using the email address connected to the phone #. I tried the chat and it just goes around in circles.Can an agent at PM please contact me?

Add a payment voucher

How do i Add a payment voucher

5G network

Hi when I dial someone phone number all the circuit busy massage comes and same time if on the phone right corner 5G network to change 4G to many times in day I wonder is there any problem with PC mobile? Plz need a help Thanks

Mistake in billing from May 2024

Hi there, I spotted a difference of $5.00 higher in my invoices, each month onwards from May 2024- I am fully aware that system changed to "Points System", however, the rewarded value is lower than it was prior to May 2024, so my base charge for invo...

Didn't get to add promo code on activation today 05 November 2024

I signed up for a $30 plan and registered eSim and activated the account but I didn't get to add the promo code RTGTPSMC.How do I contact customer service to get the promo code activated now? The account is new and just activated as of a few minutes...

Switch subscription plan before porting number

Hi,I paid 20G 4G subscription today, but I haven't started the number porting process yet.Can I cancel current subscription and switch to 5G plan? I don't see any option, as I don't have a number with Public Mobile yet.Thanks.

Can I just change to a subscription plan online? Do I need a SIM card? It says for new activations?

Resolved! International roaming

Hello, I will be travellingto India and just want to know how does roaming work. If I have the roaming off will I be able to get OTP messages from service for authentication?Also, how to change to a basic plan as I will be travelling away from US/Can...

Cancel plan

Hi, I need to cancel my plan.

No response from support

I have gotten no message back from support

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