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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

need help

i need to renew or upgrade my subscription, it stops me as it says "finish up activation"

my PM account

I canceled my public mobile plan on May 29 2026. How do I verify if my account ha been canceled? I found I can't login to my account.

PMDATA10

Hi I can’t add the promotion PMDATA10 always give error can you please correct from your side. thank you.

Resolved! Data not working after upgrade

I upgraded my plan to include data. I'm not able to use data, only wifi. Do I need a new SIM?

Resolved! Deleting data

I recd an email that stated my account had used 75% of allowable data. I am a neophyte - how do i delete data? What constitutes data? I haven't a great lot of photos saved, no files, maybe a few notes. Do downloaded apps use data?

Resolved! New Number

Hi, having an issue. Created a new account to have a secondary phone on my iPhone. The new eSim and number seemed to be registered to a random person. I couldn't receive texts, and any calls my friends made to my new number went to this random lady. ...

Bonus 10gb data

How do I activate the 10gb of bonus data? Seems to be something missing. Thank you

Access Call History from Previous Billing Cycle

Hi there, I need to dispute a credit card charge and they are requesting all the contact I have made, it goes beyond the last billing cycle which I can see online. Can I please request all call history from April 13th until today? Thank you!

ref ticket 695734 127

I need an update on my ticket.

eSIM activation problem

my iPhone stopped working. I am trying to activate my new iPhone 13 with my Public Mobile phone number. When I purchased the eSIM in the Public Mobile app on the new phone and go to activate the eSIM, it is trying to activate a brand new phone number...

Help me!! Can’t receive phone calls

Just activated this esim through you guys and I can’t call him it says the number is not connected!!! Also your customer service and robot chat is absolutely awful, I rate it 1/5. Get better service, help me with this **bleep** or I’m getting a refun...

says account suspended when i have money on my account

please help! says my services are suspended but i have money on the account to renew????

No one has got back to me. How many times do I have to reverify information to get old bills sent!

I am so past this!!! I have given all the info I’ve had - been verified - and was told OVER a month ago that the billing department would be getting me copies of past invoices. My social worker is HOLDING MY CHEQUES because of this, and I can’t get...

Error message immediately after paying for new plan. Extremely frustrated.

Hi All,I tried signing up for PM today for the first time and it was going swimmingly until I submitted my initial payment and received a "configuration error". I tried to log in via mobile app and it took me back to the beginning of the process, wh...

“re-provision / network registration refresh” immediately

Reactivate account

I was deployed to Latvia the past six months, I had put my phone as 'lost phone' to pause payments and didn't get back in time to reactivate it. I have just paid for a reactivation and plan , using an ESIM, as is says my old SIM is no longer active....

Scam or real?

Is this a legitimate text from public mobile?Public Mobile here.Important upcoming network changes that will impact your service.We're enhancing our network to bring you faster, more reliable service. To make room for these upgrades, we'll begin reti...

Resolved! need PUK to unlock SIM - URGENT

Hi, my SIM card is locked, I need PUK to unlock. Please help immediately.My phone number is ###-###-####email: ****@***, A/C name: *****Thanks.

My phone is suddenly incompatible with PM

So, I was suddenly having mobile data connection issues with my Samsung S26 Ultra on PM's mobile network, although talk and text was working fine - I just had no data connection outside of WiFi.After hours of troubleshooting with PM and Samsung, it t...

No service

I cant call or receive any calls or text and there is sos in the top right corner

Refund

This service isnt working on my phone. Ive spoken to multiple agents and tried everything besides going to a telus store. Im nowhere near a store, i would like a refund please

Account

I need my account number. Unfortunately my public mobile service didn’t work well and I have to switch back to rogers . In order to keep my phone number they are asking for my public mobility account number and I can’t find it

Cannot receive calls

i am not receiving calls nor SMS. calls go to VM. why?

Re: Fast Switch: Now available to all customers!

Hello, i want to downgrade my plan to $25 but it did not show on both mobile and online. i need urgent switch today.

Resolved! Telus SIM card work with PM

I have a new Telus SIM card wonder if it will work with PM plans.

re: transfer eSIM

Hello, I do not remember my 4-digit PIN. Please let me know if you need any additional information. Thank you ***Message edited by CS_Agent to comply with the Community terms of service.

Re: $5 increase in phone bill if phone incompatible 4gLTE in Ontario

I checked the IMEI number of Google Pixel 10a in Public Mobile's IMEI checker tool. It came back that the phone is not supported by PM. What should I do?

Number Transfer Approved, But iMessage and FaceTime Still Activating

Hi everyone,I switched from Fido to Public Mobile today and transferred my existing phone number. I initially didn’t receive the Fido authorization text, so I put my Fido SIM back in and then received the port-out approval message. I replied YES and ...

10 GB promo

I understand that there is a 10GB promo for accounts costing over $24 - I don't think I received a promo code. How can I get this additional 10GB data?

URGENT - Porting Public Number to different carrier

Hi I’ve been trying to port my number to a different carrier since Tuesday but am unable to receive any texts or calls on my number. The new carrier is waiting on that and they’ve sent a few requests, but I’m not able to reply “YES” to the text, sinc...

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