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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

confirmation sent to old number

hi wife can't get into her account they are sending text to her old number, can anybody help? they are charging us for 2 months and we don't even have a phone with them, she ended up going with Bell because we couldn't get public mobile to work

I would like to return with you

Hello I would like to have your service back, but I would like to have my same number, is it possible? Thank you

Resolved! help needed to transfer my eSIM to a new phone

Hello!As the subject line states, I need help to transfer my current eSIM to a new phone. My plan is active. My old phone has battery issues, so switching phones. Would love to hear back from you ASAP because idk when my old phone will decide to die ...

Change from ESim to regualr SIM Card

ESIM not working. I want to change to a SIM plan. Purchased a SIM on amazon.

PROBLEM NEED HELP

Hello, I paid for a 20 gigabyte plan for $34, but $38 (tax) was deducted, and my subscription has not been activated. What is going on? I'm looking at my account right now and my $50 plan is gone, but there's $34 in my account (wallet deposit). What'...

Resolved! Constantly dropping data connectivity or really slow

For several months I have been having nothing but issues with my phone's data connectivity. Calls seem to be fine (if I stick to LTE) but data in either LTE or 5G just at times do not work. I can be sitting with 3 or 4 out of 5 bars and still it won'...

Tracking number of my package

i am looking for my package tracking number for sim card, Yesterday I had a delivery from Purolator, but because they didn't tell me when the package would be delivered and they wanted it, and they didn't even call me, unfortunately I didn't receive ...

Resolved! New offer subscriptions

How often does PM change the subscription offers?

Transfer my phone number

Dear madam/sir,I am not able to transfer my phone number as I am not getting any text message. I am outside of Canada, and still not able to get any text messages. I need your help with the phone number by sending the text message with the temp numbe...

Request to Transfer or Refund Payment Sent to the Wrong Account

Hello,I accidentally made a payment to the wrong Public Mobile account. My active phone number is (write your number here), but the payment was applied to another account that isn’t linked to my number.Now my main account has been suspended due to no...

Resolved! To pay with a voucher when Activating Public Mobile SIM card

Hello,Is there any option(button) that I can pay with voucher when I activate New SIM card/ a New subscription?there is ONLY option to pay with Credit card.regards,

Transfer e-sim to another phone.

Is it possible to transfer esim from an iPhone 11 to iPhone 13? I transferred everything to the new phone (email, pictures, chat) but the only problem is that my current phone number does not work on the new phone. I do get a message that says « the ...

Manual installations esim

Does PM esim generate a QR code for manual installations?

Public Mobile app login is failing but browser works fine

Tried multiple login attempts through my mobile (Android) but it's failing with message "Something went wrong. Please try again later" in last few days.Works fine in browser. Deleted and reinstalled the app but the problem persists with same error me...

Norway (Bergen)

Do you have coverage in Europe ? NOrway

Addon data not working

I used points to redeem 3gb of data within canada, as I ran out the other day.The data is not working, and it seems that it gave me usa roaming data.Is there any way to swap the data it gave me? as I am unable to use it.

Re: Contact agent

i been over charged money back

SIM Card Not Working After Changing Phones

I recently changed my mobile phone and moved my SIM card to the new device, but it’s not working. I’ve already tried all the steps recommended by the chatbot and even submitted a ticket, but I haven’t heard back from Public Mobile yet.

Re: Calling a toll free number

tried airplane mode did not work

Resolved! Phone switches from voLTE to H+

It keeps switching back to H+ From voLTE I have to toggle airplane mode and voLTE comes back.. it's like every 10. Minutes

Transfer Numbers from freedom to public mobile

Hey, I requested to transfer my number from Freedom to public mobile, in the final step they mention I will receive confirmation SMS about the transfer and I should reply to this SMS put unfortunately I noticed the SMS in the next day so the response...

Resolved! How to move e-sim to new iPhone

Hello,I upgraded from an iPhone 13 pro max to an iPhone 16 pro max. The phone is not letting me transfer over my e-sim. Do I have to buy a new one?Thank you to anyone who can help.

can't make or receive calls in the USA

I am currently using the $30 a month unlimited mins in Canada and the USA 20 GB. During my visits to the USA. I can text and use my data , but my phone cannot receive or I cannot make any phone calls. Is the problem with my phone? I am using a Motoro...

Can’t access account information.

How do I get into my account when I’m stuck on the activation page? I want to cancel

Another number and SIM card

I have another device I’d like to have it’s own number and SIM card under my account

Transfer phone number

I'm waiting for my phone to finish the set up. I have waited the 24 hours and Public Mobile is still just moving across my screen.

My connection is not renewed kindly deduct the money

My connection is not renewed kindly check my account

Can’t seem to make a payment to public mobile

Can’t seem to make a payment to public mobile… any help please? I tried to call 611 and go online to my account. Nothing worked. Can’t make calls right now.

Cant login my account

Having problems logging into my account its telling me there could be fraud involved i don’t understand what’s going on please help

Can’t access my account.

Hi I made a new account and I paid for the subscribtion already. However I can’t transfer my number. I want a new number from public mobile but I can’t go back on the app it keeps asking me to log out and when I log out it brings me back to the exact...

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