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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9680 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20426 Views
  • 180 replies
  • 24 Bravos

Resolved! Number transfer

How to transfer a public mobile number to another public mobile account?

Jin3 by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

Resolved! Extra credit for Interacting

Hi, how does the community interacting discount for a bill's total cost work exactly? Curious to know if anyone has been eligible for that discount and what did you do to become eligible?Thank you!

Scrim14 by Great Neighbour / Super Voisin
  • 359 Views
  • 10 replies
  • 0 Bravos

number transfer

I had just attempted to do a number transfer and only issue I have found so far is unable to receive call(directly to VM), I did do the same thing with another phone and that has no issue, was just wondering if there was a way to start the activation...

rummyforlife by Great Neighbour / Super Voisin
  • 109 Views
  • 4 replies
  • 0 Bravos

Can not active my sim card

Hi Sir or Madam,On Dec. 26,2023, I joined a 4 GB Data at 4G speed plan for $24/month online and I paid $27.12 including tax on the Dec. 26,20223) I received my SIM card on Jan. 04,2024I tried many times to activate my sim card as the last step to act...

Karl-w by Good Citizen / Bon Citoyen
  • 199 Views
  • 6 replies
  • 0 Bravos

Resolved! Numbered ported to another carrier.

I just transferred my phone number to another carrier. Does Public Mobile automatically delete my credit card from my account to ensure that no further amounts are charged to that credit card?

ESWpg by Great Neighbour / Super Voisin
  • 251 Views
  • 7 replies
  • 0 Bravos

Certain numbers go straight to voicemail

I recently switched from Koodo to Public Mobile.I've noticed that certain numbers that call me don't cause my phone to ring, they go directly to voice mail. I don't see any missed call on my phone either from these numbers. Co-incidentally, one of th...

Roycar by Great Neighbour / Super Voisin
  • 184 Views
  • 10 replies
  • 0 Bravos

I need Help now - phone not registered on network

My phone is not working at all. I  pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to t...

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Helpmenow101 by Good Citizen / Bon Citoyen
  • 136 Views
  • 3 replies
  • 0 Bravos

Won’t connect to network after travel

Hi Folks!was connected to Public Mobile network for two months. Travelled to South America over holidays and returned to Canada today. Phone will not connect to Public Mobile network. I used another eSIM while travelling but have since deleted it and...

CapNav by Great Neighbour / Super Voisin
  • 344 Views
  • 8 replies
  • 0 Bravos

Resolved! phone number not porting

I need customer service phone number - number hasn't ported over after 24 hours and we cannot log into our account because 1 time code does not come to our number and there is no alternative listed. we are porting 3 numbers and have the same trouble ...

micahjkennedy by Great Neighbour / Super Voisin
  • 207 Views
  • 7 replies
  • 0 Bravos

Number not porting even after 24hrs

My phone number isn't porting over from my old plan and I need my phone asap. The time in the top right corner keeps pushing back further.

Rob37 by Great Neighbour / Super Voisin
  • 167 Views
  • 7 replies
  • 0 Bravos

Activation issues

I tried to switch my phone number to public mobile yesterday but missed the 90 minute timeline for responding to the text from my old provider. I need public mobile to initiate the activation but I can’t seem to get a hold of anyone! I purchased an e...

ChelanScott by Great Neighbour / Super Voisin
  • 86 Views
  • 2 replies
  • 0 Bravos

Porting out of public mobile

Hi, I want to transfer over to the other carrier: Fizz, however, the transfer is not possible as the confirmation message was not received. I call the Fizz and they said public mobile reject the request. Anyone can help on this. It have been couple d...

YuBai by Great Neighbour / Super Voisin
  • 140 Views
  • 6 replies
  • 0 Bravos

Resolved! Confirm access

I am a new Public mobile user and I was trying to use an old fongo number. Unfortunately I did not know that it will require an activation code to confirm full access. Is there a way around this?

Abiola75 by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

Port number stuck

I recently ported my phone number from tigers however I can not receive phone calls or text.    Rogers  says my number is not ported.    Can I have the phone number for the porting customer service.  Been since Friday trying to sort this 

Shannon-m by Great Neighbour / Super Voisin
  • 70 Views
  • 2 replies
  • 0 Bravos

Porting number to Public Mobile

I am in the middle of porting my number over to Public Mobile and it was rejected. I would like to speak with a customer service agent to see what the issue is. 

Lisasmith2786 by Great Neighbour / Super Voisin
  • 100 Views
  • 2 replies
  • 0 Bravos

refund on us add-on

I got a refund on US add-on,  but I cannot see my refund in by account , where it should be show .thank you. 

happ1234 by Good Citizen / Bon Citoyen
  • 63 Views
  • 1 replies
  • 0 Bravos

I can't register my Visa card for Authorize payment

Hi everyone,It has been quiet a while that I have been trying to subscribe for authorize payments, but whatever I try I get this error message and I'm really frustrated this, do you guys have any idea what to do about this? Thanks in advance! 

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rahimeh by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos

I don't have access to myPM account app

Hello, I don't have access to myPM account. I did switch from Chatr to PM and did port out my number: xxxxxxxxxxxxxxxxxxxxxxxxxx My number is working on PM, she can text dial numbers etc. I cannot access her PM account, Ever Safe does ask for a valid...

Amal3 by Great Neighbour / Super Voisin
  • 84 Views
  • 2 replies
  • 0 Bravos

Resolved! Switching back to SIM from eSIM

I have just subcribed to Public Mobile's service via eSIM and switched my number over from another provider.Just curious, at Public Mobile, can I switch back to a physical SIM card?  I have to reserve my eSIM slot for a foreign provide in case I need...

wloyyz by Good Citizen / Bon Citoyen
  • 521 Views
  • 11 replies
  • 0 Bravos

Someone is spoofing my number

I am receiving calls from randoms and when i answer the call, they usually last 10 seconds, after 10 seconds they hang up. I tried to call one back today and the person on the other side told me I apparently called them in the morning about some amaz...

snuG258 by Good Citizen / Bon Citoyen
  • 178 Views
  • 3 replies
  • 0 Bravos

Upgrading to $40/60 GB Plan and Compatibility with 5G

Hi everyone,I'm considering upgrading to the $40/60GB plan with 5G. Currently, I'm on the $25 plan, which I've been on for 4 years.My phone is a Samsung A31, and it supports only 4G. Will my phone still work with the 5G plan?The $39/50GB 4G plan is p...

Resolved! Canada-US subscription

I have a Canada-US subscription. It did not come with instructions. What do I do to get coverage by US carriers when I cross the US border?

JohnnyRocket by Great Neighbour / Super Voisin
  • 156 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting from Virgin to PM cancelled. Can't Sumit a ticket.

I received a confirmation text from Virgin and replied YES to port my number to PM. After noticing my Virgin account is still active, I contacted Virgin and they say my port request was cancelled by PM. I can't submit any tickets it gives me an " oop...

Tris10 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Never received the sim card !!!

I already placed a ticket 368593-275  and never received a response. I am waiting for my sim card since January 2nd as it was supposed to be delivered then. No response to my ticket and very hard to talk or chat with a representative. really fed up. ...

PMathew by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 0 Bravos

Change plan

@CS_Agent I would like to change my plan from $15 to the promo $24 for # 902-xxx-xxxx

KevinOpie by Great Neighbour / Super Voisin
  • 265 Views
  • 9 replies
  • 0 Bravos
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