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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24368 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35872 Views
  • 185 replies
  • 27 Bravos

Data usage increased with same phone use??

Has anyone else noticed their data usage increase in the last month or 2? Since these super cheap 40/50GB plans have come out I am getting super close to reaching my monthly data limit with no change in the way I use my phone, whereas before on 20GB ...

Hopeful-hope by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Support

I’m trying to activate a eSIM It’s not working.

G740 by Great Neighbour / Super Voisin
  • 131 Views
  • 1 replies
  • 0 Bravos

Problem accessing to my account

My Public mobile app never works, so I have to Google and then login. Even that, it's a hit and miss. This time when I logged in, two choices popped up: resume activation or go to log in page. I had activated my account and have been using it for mor...

DL70 by Great Neighbour / Super Voisin
  • 172 Views
  • 2 replies
  • 0 Bravos

Subject: Issue with Changing Subscription Plan

Hello,I am currently subscribed to the $30 (15GB) plan, and I would like to switch to the $23 (6GB) plan. However, when I select the "Change My Subscription" button, I only see higher-priced plans and cannot access the more economical options.Interes...

AmmarYakan by Great Neighbour / Super Voisin
  • 298 Views
  • 5 replies
  • 0 Bravos

Sending and receiving calls in the USA

I purchased 15 days of mobile service with Public Mobile for the USA on September 8th. I entered the USA on September 9th but cannot use my phone while here. It has worked for me before. I need to be able to use my phone while here. Help!

Sparkles51 by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Someone is using my phone number to make calls without my knowledge

Hello,For some reason I could not submit a ticket as it keeps saying there is an error in submitting my ticket.I received a call today and the lady said her husband keeps getting phone calls from my number. Her husband acturally picked up today but o...

Guannan by Great Neighbour / Super Voisin
  • 490 Views
  • 8 replies
  • 1 Bravos

Network not available

Today I noticed I am unable to make calls. The network bars on the top shows greyed out, as in no service. I am in Markham and at home. So, this should not happen.I tried to insert the sim in another phone, same problem.I tried to toggle with airplan...

Njoshi by Good Citizen / Bon Citoyen
  • 664 Views
  • 11 replies
  • 1 Bravos

No service

I haven't had service for 2 days now. No single since yesterday morning.  Anyone else having issues.

JennMac by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

Account Payment

What happened to my money that I over Paid?On September 1st I paid $28.25 and then switched pland on September 6th and paid $38.42. Should I not get a pro-rated credit for the orginal payment I made on September 1st since I only used 6 days of that p...

ClaudioM by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 0 Bravos

Services on Hold

I was charged my subscription amount twice today and when I log into the app it states that my services are on hold because my subscription has expired. When I attempt to "pay now", the transaction goes through, but the subscription status does not u...

MrRichard by Great Neighbour / Super Voisin
  • 295 Views
  • 6 replies
  • 0 Bravos

Refer a friend

My father activated my account for him and he noticed that he hasn't been receiving the monthly point for when I activated using his code. There was an issue on your end when activating so we think something happened to cause this, I also did not rec...

Avahamilton by Good Citizen / Bon Citoyen
  • 169 Views
  • 2 replies
  • 0 Bravos

Resolved! Repeating SIM failure message

 HiI joined PM a couple of weeks ago.  My phone worked fine for a week and, coincidentally after getting an iOS update, started to display SIM failure message.  Removing SIM card and putting it back fixes the problem but only for a day or two and I h...

Slawek by Good Citizen / Bon Citoyen
  • 263 Views
  • 4 replies
  • 0 Bravos

Cancelation of subscription and refund.

Hello, I tried to activate a plan for my mom, however I was having trouble with the e sim and her phone. We would like to cancel the subscription and have the charges reversed as this never worked for us! Thank you

Fleurette01 by Great Neighbour / Super Voisin
  • 148 Views
  • 1 replies
  • 0 Bravos

Resolved! Bonus data vanished

I noticed a few months back I received some bonus data, It was around 100GB I believe. I noticed it there every month but never went over on my included data so it was never really used, I think it may have been at 99gb remaining. This month I used a...

Jodysb by Good Citizen / Bon Citoyen
  • 268 Views
  • 3 replies
  • 0 Bravos

Replacement SIM card

If I enter a new SIM card number on my account does it replace the faulty one?  Meaning same number, same plan?

Takshing by Great Neighbour / Super Voisin
  • 143 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone service with no Data wanted

I have been a customer with Public mobile at least 5 years or more years and  now and I have  4 phones under Public mobile as I am a family of 6 and I never had 1 problem with them..  I have another younger kid who is needing a phone now. I purchased...

Rick36 by Great Neighbour / Super Voisin
  • 367 Views
  • 4 replies
  • 2 Bravos

International calls

I understand that only specific countries are allowed to call with special rates. Yet, my question: can I call other countries which is not part of such special rates knowing that the rate could be higher?

flah10 by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 1 Bravos

older invoices

I need to download all my invoices from 2020 to present - how do I do this?

geoff99 by Great Neighbour / Super Voisin
  • 145 Views
  • 2 replies
  • 0 Bravos

US roaming

hello, my plan is also for US right? Why were they offering me roaming plans? Can I use my current  plan in the US ?

RhondaMandel by Great Neighbour / Super Voisin
  • 138 Views
  • 1 replies
  • 0 Bravos
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