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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Refund

esim not compatible unable to active looking for refund of $26. When I try to log in to open a ticket and enter in the code emailed to me I get an error message.

Plan Cancelled

I canceled the plan, and now, two months later, I was charged for the canceled plan. When I log in, I can’t access my account. I would like the amount to be refunded. How should I proceed?

Auto Renew Not Working AGAIN

This is the 2nd month in a row that the auto renew hasn't worked. Has anyone else had this issue? And when I go to make a payment it's showing that I'm subscribed but I can't use my phone at all. Then I have to find a link to go manually make the pay...

Login issues

Trying ot log in to pay my bill because I can't find the email. It confirms by sneding a number to my phone & then glitches & just asks to do it again so I can't get into the accoutn section or passed this to pay my bill. Could use some help please!

Pixel 7a

Hi, it's me again. Still in search of a new phone and watching for Black Friday deals. I note Pixel 7 and Pro are on the whitelist. 7a is newer than these, so it is not on the whitelist. Will THIS one work in the States roaming? Does anyone know?...

can’t receive calls and send messages

I just joined and transferred my number from rogers to Public mobile yesterday. Only able to make outgoing calls , not able to receive calls, messages and not able to send messages or activate imessages. Please help. Thank you.

Third month free promo

Does anyone know how does the third month free promo applies .

Resolved! Referral code?

I activates my account yesterday and everything okbut I still cannot find where to put the code on my account. So, how to put in?

Change to a cheaper plan not available

I look after both my dads and daughters phones on 2 different accounts. My daughter I was able to change hers to a cheaper plan but on my dads, who I have been looking after since 2017 with the same plan the whole time, I can only upgrade it. He does...

cant send text to certain numbers

there are certain contacts that i cant text or call

Adding family members

To set up a phone with Public for a family member do I have to open a separate account for them or can I add them to mine? And if I add them to mine can I use the referral a friend link to get the bonus points and the discount? Thanks

Calls

Hey guys, i need help with something, I can receive calls and texts, but I can't call anyone, when I try to it says "7b1 your phone isn't connected to the network

Resolved! Heed help to transfer my old phone number (former Telus Provider)

Hello,I need help to transfer my old number from my previous provider (Telus ) to public mobile.

Phone calls in USA does not connect

Hi, This is the second time I have travelled to the US and purchased the talk,text,data add-on. Both times the phone will not connect for calls. At this point I'm looking for a refund for this trip as it was a complete waste of money.Roaming was ...

Set-up incomplete, not able to received 6 digit code

I recently switch to Public Mobile. I followed all the steps activating the new account. I am not able to received the 6 digit code via SMS to confirm my ID.

Esim vs simcard

How can I transfer from esim to simcard

Resolved! No service Southwestern Ontario

I lost service within the last few hours in SW Ontario. Anyone else?

Resolved! If I transfer service for one device from a family plan...

Hi all. I am trying to transfer my phone number off my family plan and to Public Mobile. During the self-serve process, one of the final steps indicates that "I authorize the transfer of my phone number to Public Mobile and the cancellation of my acc...

Resolved! New Esim

Hello, I just purchased a new iPhone 13 and need to transfer my eSIM over from my old phone. Where can I get the QR code for my eSIM? Is this something I can do or do I need a new eSIM? Thanks

Payments

When you sign up with your credit card for a plan, is it automatic or do you have to go and make a payment monthly. If you have to make payments, when is it best to pay a week before to ensure no loss of service.

Resolved! New phone

Can I just use the SIM card from my old phone and put it in the new phone

Puk lock

D L xxxxxxxxxx xxxxxxx@outlook.com

Suspend for 180 days

We are going to Australia for 6 months (180 days). Can I suspend for 90 days, then wait 89 days and reactivate with same original numbers?

Getting an extra monthly charge from "PUBLIC MOBILE SELF-SER" - What is this about?

I have an account with Public Mobile. There is a monthly re-occurring charge of $38.42 against my credit card. This charge shows up as Public Mobile on my credit card statement.The issue is that I have another re-occurring monthly charge for $38.42, ...

Old $15 plan will Not Add on Data

Wondering is anyone else has had issues trying to keep the old plan?I've had the same plan since being a customer, just $15 for 250mb data and 100 minutes +messaging. I occasionally added 1G data if needed. Since the new rewards system I have redeeme...

Roaming not working for phone calls

I have a Canada/US plan and currently I am in the US. I have my data and can access the Internet and I can send and receive texts ok. But I cannot send or receive phone calls. Its trying to connect to AT&T but drops the call immediately when I try to...

PAY NOW

How can I make a payment through my account? My credit card was full so my payment didn't go through and all I want is a PAY NOW BUTTON to reactivate my service ASAP. Don't see that anywhere. I don't want to change my credit card coz I made a paymen...

Spam calls

Been getting THOUSANDS of spam calls on this number. Most of them saying that they got my number from Koodo, aka Telus... This is extremely aggravating. How do I make it stop?

Customer Service

Why is it so simple to activate and pay money? Why do you make it so complicated to get a hold of someone to activate services and troubleshoot problems? I paid my fees. The money has been taken out of my account but now I can’t activate the plan. I ...

Pause more than 90 days

What if I am out the country and want to pause my account for more than 90 days and want to keep my number?

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