Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched to the US-Canada plan at the beginning of this month and had service when I first moved from Canada to the US. Yesterday, I suddenly noticed I cannot make outgoing calls. When I hit dial, it loads for a moment then hangs up without ringing...
Why a new subscriber cannot access data?
I am trying to change from and Iphone (13Pro) to Android but I can't login to my account on the app or a computer because I can't receive any text on the iPhone when it ask for the OTP code. I get a code via email first but then sends & asks for the...
Hi Oana, responding to your email regarding my Unsuccessful Activation, please advise
Hello,I am currently locked out of my account because I have lost access to the email that I log into all the time.I broke my phone so I cannot log into my account so I created a backup account to ask this question. Can anyone offer me any type of ad...
I became a Mobile Customer with a new cell number. All was good. Then I decided to Transfer my Bell cell # to PM via transfer feature. Line is now transferred, call are coming through but within my settings>cellular under sims it’s still showing the ...
Hello fellow community users!Hope everyone has been doing great and enjoying the summer! I have some questions regarding changing my phone number with SelfServe in my Public Mobile account, and here they are: 1. after number change, will my old numbe...
I can't login to my account on the mobile app as it just sends me back to the login page after I sign in with the correct stuff.This is just recently after purchasing a plan so I can't set up the account at all.
When people send me MMS images they do not load or downloadHere's what I've tried:Taking out SIM / resetting SIM cardRestarting phoneTurning airplane mode on/offMaking sure I'm connected to mobile data networkI need public mobile to fix this ASAP, it...
Hello,I just wanted to make sure there no problem with me signing up for a 5G plan but my current phone is only 4G compatible.
I noticed that there are 90 days plans on the main page that are cheaper (saving 1$/month) but I couldn't find those plans when I log in to my account, although there is a mention for that "Choose the speed and subscription that's right for you. Save...
Guys. This is a problem.There are certain sites I cannot access because I am being geolocated in Montreal Quebec (my data). How do I get this to be put to Ontario.
I refered my wife to public mobile she already activate her account she did not get the chance to enter the referral code how can she use the code
Didn’t get text to trfr number. App is locked on last page error on activation.
My plan has unlimited Canada wide talk and text and now I am being told it has run out - please can you let me know what I need to do to fix this. My number is xxxxxxxxxxxxxxxxxxxxx Many Thanks xxxxxxxxxxxxxx
I have public mobile for long time. it was always deduct 2 dollors with autopay. but why this feature disappeared after Apr 2024? why I have to pay full amount of subscription now.
New customer (today). Need to know when to change to new SIM. Already confirmed to old carrier that I am switching but no one old or new has said to switch cards
Hello I have an American data and text plan on my account. I am connected to at and t but my text and data do not work. Any ideas?
Does not work with Safari or Firefox browsers... the address displays as a single like, ie Province, Postal Code. You can modify this info but system will just keep giving you a "Invalid Address" error.
I upgraded my subscription and was change for it but my account is still showing my old subscription. I sent a ticket about this issue but I didn’t get a reply. Any help would be appreciated thank you!
Good day everyone,My $5 royalty credit and $2 auto renewal credit were removed starting May 2024. I get points for referral and points back only. Was everyone automatically moved to the points system? And royalty and auto renew credit removed? Thank ...
Setting up new account - Transferring my number & followed all steps (& have made payment). Approved transfer within 90 mins. Inserted new sim card but get message "phone not registered on network". Tried turning it off & on but nothing works. Any i...
Hi,What do I receive when someone uses my referral code?My wife recently switched to PM using my referral code and my PM online account shows 1 referral bar under the 'referral' tab, but it does not indicate points earned or anything else.Thank you
Why is this so difficult? How do I change the number of rings until the phone jumps to voicemail for an incoming call? I did this *61*1xxxyyyzzzz*11*20# and my phone tells me "Connection problem or invalid MMI code". what in do I do to change the ...
I just ported my number. I can't login to the site anymore because its trying to text to my old number. please fix. why is this such a problem? how can this not be automated?
my subscription is paid, my esim didn't work, so ordered a new one, now have and it doesn't work. I need my phone, what do i do?
I recently got a new credit card. I need to update my daughters account, but she can’t remember what email she used. I don’t know how to get access to her account.
Just want to change my order but no response at all from customer support, not a great way to treat new customers.
My plan continues to renew but I cannot get into my account with the email and password I believe it to be. It keeps asking me activate a sim but I have one.....can someone help
Bought an eSIM because my sim reader isn’t working, I got the message that it can’t be activated and to contact customer service. I can’t create a ticket. How can I get in contact with a human?
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