Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Sorry to bump an old thread, but I'll be porting a number away from Ooma next year (kid's first phone), so just wanted to ask if anyone has any recent experience doing this? The above instructions are from 2020, do they still work?
Hi yesterday I switched from a physical sim to an esim - new iPhone. My service worked fine but when I woke up this morning I now have no service. It's in SOS mode. I've restarted my phone. And also done a network settings reset. Any other suggestion...
Originally ordered SIM card and $20 plan and got charged $33.90then got charged another $22.60 when I activated the card I should not have been charged again as I prepaid the SIM card where do I go to have this extra $22.60 charge removed from my acc...
Good morning, Can someone please explain why Public Mobile is trying to take my monthly pmt earlier. This is not the first time. It's quite unpredictable and downright annoying!!
hello im trying to switch from chatr to public mobile and im waiting for the text request to transfer providers and close my old account but i'm not receiving anything
My Blackberry Z10 is 4G LTE but suddenly today cannot connect. What is going on? Payment is automatic.I see I am paying for 3G service. Did it get cut off?..........I just now paid for 4G, how long does it take to switch over?
At https://myrewards.publicmobile.ca/en/how-it-works it says "Generally, data and minutes add-ons will remain on your account until fully used". At https://www.publicmobile.ca/en/get-help/articles/data-add-ons it says "Data add-ons are valid for 30 d...
I just got this plan as I just moved here from the states and I’m not getting any texts sent through or anything even when I’ve tried turning off my eSIM for my US number what do I do
cannot send or receive text messages or emails or whats app on iphone, texts show not delivered. Having issue with my wife's phone and mine as well, both on Public Mobile. Have rebooted both phones and no luck. Anyone else having same issue? Thanks
Lately, on few of my group messages, i have been getting late replies on texts and receiving all at once. What should i do? edited by computergeek541: changed category label as the discussion isn't related to Community
I manage the phone accounts in our household. We have three. All of them are with public, but as some of you know, it means each one has its own login account. There’s no such thing as a family plan. Yesterday ,with my new iPhone 17, I went to instal...
Major issues today. I recently changed the credit card I was using for automatic payments. Got a message from Public Mobile that payment did not go thru. Tried logging in to my account. Login didn't like either the email I used or both (I haven't...
PM has implemented some fixes on their end. They have sent out a SMS to people outlining the fix needed on our end. In app turn off RCS. Go into app info clear data AND cache, force stop, reboot phone. Open messaging app and turn on RCS. It worked im...
Hi. I can't top up my account; they're asking me to change my payment method. Why isn't my Scotiabank debit card working? I've never had these problems before.
If I change sim, will I get access back on my phone. Cant receive a text or voicemail for otp code and can't get in far enough to my account to change settings. Help!!
On the 15th July, 2025 this phone plan was cancelled and again on the 13th August, it was also cancelled. I made contact on 13th August, 2025 with Public Mobile via the chat site and I was assured by Public Mobile that there would be no more deduc...
I am so sick of trying to cancel my subscription. This company has ZERO customer service! I had problems in MAY and was unable to contact any type of customer service. Payments continue to come off my credit card and I have another phone now. ....wi...
I changed the subscription for my daughter yesterday to one with a higher data bucket. today the service is telling me her subscription is expired, and that her account needs more funds to renew. I purchased a $34/20Gb subscription yesterday but whe...
Hi For the last few months the network in Toronto's East York area's Queen St East and Jones and Queen East and Rushbrooke is very very weak. During busy evening time there are no data when needed the most. The network bars come down to 1/2 and no Da...
I set up my Public Mobile account With an eSIM and a number from Public Mobile. Today I was able to transfer my existing phone number to Public Mobile from Telus. My phone is active and working, but in my cellular settings, the eSIM still reflects th...
Hey so my wife and I both received a message about public mobile is offering streaming services. We have tried finding those messages but can’t find them. I’m wondering are those still available? thanks
