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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40738 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 51198 Views
  • 182 replies
  • 30 Bravos

URGENT: Can't make outgoing calls

I switched to the US-Canada plan at the beginning of this month and had service when I first moved from Canada to the US. Yesterday, I suddenly noticed I cannot make outgoing calls. When I hit dial, it loads for a moment then hangs up without ringing...

Data

Why a new subscriber cannot access data?

Help9 by Great Neighbour / Super Voisin
  • 678 Views
  • 5 replies
  • 0 Bravos

Change phones

I am trying to change from and Iphone (13Pro) to Android but I can't login to my account on the app or a computer because I can't receive any text on the iPhone when it ask for the OTP code.  I get a code via email first but then sends & asks for the...

Marcd46 by Great Neighbour / Super Voisin
  • 499 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked Out of my account

Hello,I am currently locked out of my account because I have lost access to the email that I log into all the time.I broke my phone so I cannot log into my account so I created a backup account to ask this question. Can anyone offer me any type of ad...

isaac2787 by Great Neighbour / Super Voisin
  • 451 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer Phone Number - old # still showing

I became a Mobile Customer with a new cell number. All was good. Then I decided to Transfer my Bell cell # to PM via transfer feature. Line is now transferred, call are coming through but within my settings>cellular under sims it’s still showing the ...

Berghouse by Great Neighbour / Super Voisin
  • 505 Views
  • 2 replies
  • 0 Bravos

Resolved! Change Phone Number with SelfServe

Hello fellow community users!Hope everyone has been doing great and enjoying the summer! I have some questions regarding changing my phone number with SelfServe in my Public Mobile account, and here they are: 1. after number change, will my old numbe...

BernardZ by Great Neighbour / Super Voisin
  • 727 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't login to the app

I can't login to my account on the mobile app as it just sends me back to the login page after I sign in with the correct stuff.This is just recently after purchasing a plan so I can't set up the account at all.

Picture messages not downloading/loading

When people send me MMS images they do not load or downloadHere's what I've tried:Taking out SIM / resetting SIM cardRestarting phoneTurning airplane mode on/offMaking sure I'm connected to mobile data networkI need public mobile to fix this ASAP, it...

Eddie88 by Good Citizen / Bon Citoyen
  • 873 Views
  • 6 replies
  • 0 Bravos

4G phone on 5G plan

Hello,I just wanted to make sure there no problem with me signing up for a 5G plan but my current phone is only 4G compatible.  

Fletch84 by Great Neighbour / Super Voisin
  • 648 Views
  • 3 replies
  • 0 Bravos

90 Days Subscription plans

I noticed that there are 90 days plans on the main page that are cheaper (saving 1$/month) but I couldn't find those plans when I log in to my account, although there is a mention for that "Choose the speed and subscription that's right for you. Save...

Feedo90 by Good Citizen / Bon Citoyen
  • 1059 Views
  • 2 replies
  • 0 Bravos

Refer a friend

I refered my wife to public mobile she already activate her account she did not get the chance to enter the referral code how can she use the code

Gassan by Great Neighbour / Super Voisin
  • 287 Views
  • 1 replies
  • 0 Bravos

Resolved! Activate

Didn’t get text to trfr number. App is locked on last page error on activation.

FCPreston by Great Neighbour / Super Voisin
  • 445 Views
  • 2 replies
  • 0 Bravos

Resolved! unlimited subscription saying it has run out

My plan has unlimited Canada wide talk and text and now I am being told it has run out - please can you let me know what I need to do to fix this. My number is xxxxxxxxxxxxxxxxxxxxx Many Thanks xxxxxxxxxxxxxx

Alex80 by Great Neighbour / Super Voisin
  • 617 Views
  • 5 replies
  • 0 Bravos

autopay diduction

I have public mobile for long time. it was always deduct 2 dollors with autopay. but why this feature disappeared after Apr 2024? why I have to pay full amount of subscription now.

weifen by Great Neighbour / Super Voisin
  • 529 Views
  • 4 replies
  • 3 Bravos

Resolved! SIM card

New customer (today).  Need to know when to change to new SIM.  Already confirmed to old carrier that I am switching but no one old or new has said to switch cards

catherine73 by Great Neighbour / Super Voisin
  • 608 Views
  • 5 replies
  • 2 Bravos

American text and data not working

Hello  I have an American data and text plan on my account. I am connected to at and t but my text and data do not work. Any ideas?

Eric37 by Great Neighbour / Super Voisin
  • 409 Views
  • 3 replies
  • 1 Bravos

Re: Address change

Does not work with Safari or Firefox browsers... the address displays as a single like, ie Province, Postal Code.  You can modify this info but system will just keep giving you a "Invalid Address" error.

Cesarino by Great Neighbour / Super Voisin
  • 339 Views
  • 2 replies
  • 0 Bravos

Subscription

I upgraded my subscription and was change for it but my account is still showing my old subscription. I sent a ticket about this issue but I didn’t get a reply. Any help would be appreciated thank you!

Jelay by Great Neighbour / Super Voisin
  • 339 Views
  • 3 replies
  • 0 Bravos

Resolved! Royalty credit and autorenewal credit gone.

Good day everyone,My $5 royalty credit and $2 auto renewal credit were removed starting May 2024. I get points for referral and points back only. Was everyone automatically moved to the points system? And royalty and auto renew credit removed? Thank ...

irisxiaolu1 by Good Citizen / Bon Citoyen
  • 1019 Views
  • 9 replies
  • 0 Bravos

"phone not registered on network" message.

Setting up new account - Transferring my number & followed all steps (& have made payment). Approved transfer within 90 mins. Inserted new sim card but get message "phone not registered on network". Tried turning it off & on but nothing works.  Any i...

Dwh2 by Great Neighbour / Super Voisin
  • 512 Views
  • 4 replies
  • 0 Bravos

Resolved! Referrals

Hi,What do I receive when someone uses my referral code?My wife recently switched to PM using my referral code and my PM online account shows 1 referral bar under the 'referral' tab, but it does not indicate points earned or anything else.Thank you

JJSZ by Great Neighbour / Super Voisin
  • 741 Views
  • 5 replies
  • 0 Bravos

Change number of rings until voicemail?

Why is this so difficult?  How do I change the number of rings until the phone jumps to voicemail for an incoming call?  I did this *61*1xxxyyyzzzz*11*20# and my phone tells me "Connection problem or invalid MMI code".  what in do I do to change the ...

gary123123 by Great Neighbour / Super Voisin
  • 1233 Views
  • 7 replies
  • 0 Bravos

Wrong 2FA number

I just ported my number. I can't login to the site anymore because its trying to text to my old number.  please fix.  why is this such a problem?  how can this not be automated?

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gary123123 by Great Neighbour / Super Voisin
  • 486 Views
  • 4 replies
  • 0 Bravos

Resolved! trying to set up my subscription

my subscription is paid, my esim didn't work, so ordered a new one, now have and it doesn't work. I need my phone, what do i do?

laurs_1981 by Good Citizen / Bon Citoyen
  • 1726 Views
  • 16 replies
  • 1 Bravos

Account Help

I recently got a new credit card. I need to update my daughters account, but she can’t remember what email she used. I don’t know how to get access to her account.

JenCos by Great Neighbour / Super Voisin
  • 282 Views
  • 1 replies
  • 0 Bravos

Cannot get into my account

My plan continues to renew but I cannot get into my account with the email and password I believe it to be.    It keeps asking me activate a sim but I have one.....can someone help

Kicker123 by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

Customer service?

Bought an eSIM because my sim reader isn’t working, I got the message that it can’t be activated and to contact customer service. I can’t create a ticket. How can I get in contact with a human?

Ell2 by Great Neighbour / Super Voisin
  • 315 Views
  • 1 replies
  • 0 Bravos
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