Email and Topup issue

[demetre]

I have been a public mobile customer for a long time and now I am trying to access my online account. Unfortunately I do not have access to the email account that was used to create this account and was wondering if there is a way to reset the email address as I really want the online access. 

Also Im also experincing a topup issue, I have tried many times to use a topup voucher to topup my account by dialing 611, but whenver I try to add the topup card it gives me an error message saying "sorry we are not able to process this request". Apparently it has been going on with other customers as well. 

[hTideGnow]

hi @demetre 

where did you buy the voucher?  vouchers from smaller stores has a 24 hours wait time before it can be used.  When did you buy it?

and try again to load by calling 1-855-4PUBLIC using another phone.

if same, you can ask PM support agent to check and help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[hairbag1]

@demetre 

a lot of the vouchers aren't really "activated" until several hours after they're sold to you. The vouchers from Shell gas and Shoppers Drug seem to work right away though.

Log in to your account, scroll to find Manage Login (Secured by Eversafe)...in there you can edit your email address.