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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Voicemail

Since coming to the United States we have been unable to access our voicemail or receive phone calls.

Resolved! US talk and Text package not working

I'm responsible for setting up phones for inlaws - I transferred them to Public - everything working.Last week I added a 15day US talk and text package to the phone - but now she is in the US and it's not working. I can't speak to her because she do...

Resolved! Updated to New Plan 20GB $34/mo - Rewards system changed?

Hi, I recently changed my plan from the $40 15GB LTE 30 day plan to the $34 20GB LTE 90 day plan.I noticed my loyalty pay, refer a friend and pre-authorized payments did not apply on the plan change. I paid the full $102 for the 90 days without any r...

Resolved! Unable to log into Public Mobile Account

I signed up for a phone number on Public Mobile 5 years ago for a lift station in our development. It is used in case of any emergencies such as a shut off or loss of connection at the lift station.The last time the account was logged onto was March ...

Resolved! How to upgrade plan for others under my account

How can I upgrade the plan for others under my account?

Resolved! Unable to access account

I am unable to access my account. I go to login and when I do it just takes me back to the main page, unable to access my account. Sometimes it puts me through an endless loop of signing in and putting in a verification code. I've tried clearing my c...

Resolved! does referral discount change with change in subscription?

I originally purchased the phone plan using a referral code. The person with the referral code has upgraded their plan. I would also like to upgrade my plan. By doing this, does it change the referral discount?

Resolved! Can't login into just created account

I got a brand new SIM card and trying to just activate it. I created an account with a brand new email address, selected a plan and even paid for it. Now I am supposed to select the phone number for this particular SIM card and plan.But this self-ser...

Urgenr

Hello,my data is 5g speed bur idk why i can’t even use it and i can’t log in to anyapp it really slow. Can you check what happen

Resolved! Canada-US plan

Hey Folks!I spend alot of time in the US. I see we have a couple of new Canada-US plans. Do these plans get you the roaming when in the US? Or do you still need to add on the US roaming package?

Resolved! eSIM to physical sim

Quick question like I have eSIM and now I want to physically sim does my phone will be the same and how can change my SIM card number not my phone number only my SIM card number I want to keep my old number

Resolved! IPhone 5S showing "unlocked" but now using SIMCARD in Ireland says it's locked.

Before leaving for Ireland, we checked my husband's old IPhone5S to make sure it was "unlocked" which it said in the settings and I was sure it was an unlocked phone anyway. Now in Ireland they took out the Public Mobile card to insert a Vodaphone SI...

Resolved! order new sim but do not get any order number

i ordered a new sim on 22 September but do not get my sim till today. how to track my order.

Resolved! Payment

I'm a new subscriber and subscribed yesterday to one plan to pay monthly. I paid for the plan, but haven't received my SIM card yet. But now would like to change it to 90 days subscription plan. Will my total payment be less that I already paid for o...

Resolved! Esim

Where can I get new qrcode to setup my eSIM again

Resolved! international call

I have 500 m,inutes of international call in my account, but can't make a call to France.

Resolved! Referal Code

How do I add referral code after my account is setup?I didn't have code handy when setting it up?******(update by Softech: Referral code removed)

Resolved! Ported number didn’t work

I recently purchased ESim and ported my number from another provider. They had some problems with the port and need another request sent to themit has been almost a week now with no phone- also I don’t have original sim anymoreplease helpthxdianne

Voicemail

I am unable to check my voicemails. I can call out and receive calls fine but when I call to check voice mail it says it cannot complete my call. I have voicemails sitting there that I can’t check.

Add on doesn't work

I purchased US bundle for 15 days, worked great, but used my data before the 15 days were over and purchased another bundle. Now data doesn't work. Phone is Samsung 20FE, software is updated and yes, I restarted the phone. What to do?

Resolved! Half time in Canada Half time in Mexico

Am I able to use my Public Mobile phone service in 2 countries without buying a SIM card for Mexico? I have been paying paying for 2 plans.

Resolved! Porting my to another carrier

Hi,Can I pre approve my port order instead of confriming by text message as I will be out of the country?

Resolved! Activation not completed

soon as I login says continue activationI enter same email and password but eversoft says it wrong.I reset password still doesn't workemail is valid as I got my notice of payment received.any help would be great as sim doesn't have a number yet

Resolved! Long Dis. call from HongKong

I need roaming service in Hongkong, which "add-on" should I choose? I have international long dis. min. but not sure if I can use there.thanks.

Resolved! Chat

Can I chat with an agent

Resolved! new sim activation

hello!i purchase a new sim and $15 voucher to add to activate but i dont have a creditcard. How can i activate without creditcard?? thx for helping

Resolved! Payment method

I need to change my payment method and this site is extremely confusing.

Resolved! payment error

why did i not get credit for my rewards on my subscription change to 90 day subscription

Resolved! Esim transfer to new phone ?

Just wondering if I could transfer esim to another phone or do I need a physical sim to do that ? Thanks

Resolved! Activation issue

https://activate.publicmobile.ca just hangs on a blank white page and never loads. thanks

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Important Update: eSIM QR Code Now Included in Activation Summary Emails