Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I accidentally cancelled my eSIM and I had 2fA on the phone so now I can’t even log in to cancel my plan/subscription. Any advice.
I came here to find out about 5474 and found out the offers were indeed from Public MobileSo, I replied yes despite not having as much detail as I would like.Now that the details have shown in my account I'm here to share. Because I notice that there...
I recently signed up for Public Mobile, using an eSIM. Since I then, have not been able to make calls. On my iPhone SE 2nd generation, I can text other iphones, but cannot Android devices. I can receive texts from both iPhones and Android phones. I c...
I got an offer from 5474 but there are no details and the wording is poor. It says "Get 8GB of data at 4G speeds" then "Reply YES to get this ADDED to your account" Is this an additional charge or replacing my existing plan? There is no URL to view...
Before I signed up I saw the promotion that the $10 referral credit would become $25. After a week of signing up I checked my account and only the normal $10 credit showed up.
Hi guys I'm really hoping for some help here as I've been dealing with cs team since 6/16 with no avail and no service on my samsung s22 ultra. I have had public mobile and used it successfully since 3/15 of this year, both in Can and US, no problems...
How can I retrieve my old phone number?
Everytime I try to make an out going call it says call ended right away. edited by computergeek541: edited category label (discussion is unrelated to My Account/self serve account issues)
I want to add funds to my account using my credit card. How do I do this
Data means I can use the internet outside of wifi, right? Yeah, I can't do that. I want to know why I'm paying for a feature that's not being made available to me.
My wife is changing from a Telus pay and talk to P M, on average how long does it take Telus to send the “ok to cancel” text yo her phone?
I just received a text warning me that my device will no longer work on the Public Mobile Network after 3G is shut down in Manitoba, which is supposed to start happening in most areas December 31, 2025... and that I should switch to Telus (no thanks)...
Hi I’m just wondering how I’m supposed to get around paying the extra 9-1-1 emergency tax for NWT. I’m not from NWT so I shouldn’t be paying it. The chat not told me to adjust my area code to reflect my location, however the Yukon has the same area c...
Edit: I just read from another thread that it's an area code thing. Can't figure out how to delete a post so please ignore.
Hi, I was charged for a SIM card but I did not order one. I only had enough in my account for my phone bill. Please help me.
I wasn't able to make a payment with my automatic payment processor because my company is paying me a day late. Now my services are suspended and can't make any phone calls. Whats can I do for today? I can call or text anyone
It wants me to subscribe to a plan when I log in. I already have a plan. I cannot access my plan usage. I cannot make a referral to a friend. I recently updated the app , that is when the problems began.
I raised a ticket and ticket ID is Ticket ID:562747-196 Other F2013-DThis was for $25 off due to referral discount. I was advised the amount will be adjusted against first bill.It has not been done so far and full amount is showing on my credit card....
I currently have the old $15 100CW/250MB plan. When I noticed recently that there is a new version of this plan which doubles the data and make the Canada-wide talk and text unlimited, I decided to switch. While checking over the other available plan...
I've been a Public Mobile user since the old rewards scheme, where occasional "gift add-ons" did not expire. For me this was very practical; having a few gigabytes of bonus add-ons in reserve meant I don't run out of data even at the scrimpy 250MB I...
I activated a great US/CAN/MEX plan last night at 9 PM on my iphone 14 with an eSIM. I went to bed and after completing all steps my carrier area said "SOS". I went to bed AT 1130 PM as it said it could take up to 5 hours to activate. I woke up to t...
In 2024 I used points to get European calling minutes to the Netherlands. They are almost up. Can I get this again? I only see U.K. and Filipines calling minutes available in rewards.
Wife and I both have these. She's more affected than I am, that indicated mobile signal strength goes to zero bars (while in good coverage) and calls and text messages don't come in. Rebooting the phone for sure fixes this, possibly toggling airpl...
I forgot to update my credit card payment. and my phone stop workingI now already updated it, but is there anyway to pay it right away so I can use my phone?
Hi there, I ordered a sim and chose shipping to my address but it seems take too long so I change my mind, I want to pick up it at the near location, how can I change my choice ?
My address is not recognized in the system and therefore can’t make payment.
Changed credit card/ payment accepted/ when I try to make a call ( no active service)
Hi! I changed my payment details which stopped my auto payment. I have been using a payment voucher but want to change my plan now. I am unable to do that through my account as I am asked to resume activation anytime I log in as if I am a new user. K...
I changed my cell number via the website, but my sim card still shows my old number.When I login to you Public Mobile account, I see my new number.When I call or text someone they also see my new number with caller id.But In my phone's Settings, in t...
