Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have a physical SIM card now ..if I switch to my new phone that is e-sim compatible to e-sim will I still be able to use my SIM card in my old phone?
Ok, thanks everyone, a new phone is up and running with new Sim card. Now there is another problem. How do I change the brand of phone he is using its not the same phone as the lost one. Old one was a Samsung galaxy s20 and the new one is a Sams...
Hi can u help memy phone is not working.Apparently every thing looks good in my app.no payment issue nothing.Unfortunately three phone numbers are not working as they are connected with one one account.very frustrating there is no way to contact urge...
I contacted Public Mobile @CS_Agent and I want to make my experience with Public customer service known.I got my daughter a phone number with public few days ago. Knowingly or unknowingly she went into my account and changed her number but for some r...
Have android phone with PM physical SIM. Just got new iPhone which will handle either eSIM or physical SIM. Want to keep existing phone number and account benefits on new phone. How to?
Hello I tried to transfer my phone number over but ended up messing up my IMEI and account numbers can someone please reach out to me so I can rectify this? Thanks.
Hi,I purchased a plan for $30 along with a SIM card for $10. It said delivery would take two days, but I haven’t received anything yet. Can you please provide an update?@computergeek541 @CSA_PM
When I log in, why does it say that my services are on hold due to the expiration of my subscription? I am on auto top-up and my credit card has not expired.
I cannot receive the 6 digit number to confirm my identity when trying to log into MyAccount on my computer because it is sent to my phone number linked to the phone that no longer opens. I am trying to log into my account to switch the device from ...
Hello, I transferred my phone number from Telus to Public Mobile. I had two days worth of issues and then they gave me a temporary phone number to activate it with and then you said you would change it at your end so that my original phone number tha...
This feature has been requested from Day1 of Public Mobile (a "low-cost" subsidiary of Telus remember). As part of the low-cost concept as seen by Telus this feature would only be offered on the high-cost subsidiaries; regardless of the "most reques...
Phone application crashed while setting up for a phone number transfer. Can't get past the "Register a SIM now for it says that it's already in use. App prompts me to log in for further action, but nothing is happening.
Just created acct and activated new subscription. eSIM I pruchased not working, and I cannot access my acct as it wants to send a code to the NEW phone number on the eSIM that won’t activate on my phone. Nothing I try will allow me into my account to...
I ordered with payment of 40 bucks: 10 for sim and 30 for plan after almost three weeks I receive no simand the package is untraceable as I don’t have the number of delivery and status I need a refundand also will public automatically charge me the r...
I'm stuck in no man's lands with a new account that has been charged to my credit card but no service. I don't have an esim installed, can't get one, can't get eversafe OTP, can't even cancel account and can't get anyone to reply to ticket. This is...
Hi Community,Has anyone else experienced lack of support on weekends? The last few times I have contacted customer support late on Friday or on the weekend I don't recieve a response until Monday at the earliest. One agent told me they are not open o...
