Community

Voice service on iPhone 7

Voice service suddenly stopped on my iPhone 7 (iOS 15.8.4). It is set to LTE, but banner on screen changes to 3G when call attempted. Call actually rings to selected party, but no voice transmission/reception. Text, email, data all working fine. I ch...

International texts

Answering texts from Peru will I get charged 

Reactivate my service

Hello, My PM subscription was suspended today because a payment was due this morning but my CC expired on July. I just updated my payment information and added funds to my PM wallet. My balance is now $0.00, but I still can’t make or receive calls.Th...

Public Mobile Gave Up Trying to help me after 1 Day.

I did use the number and I contacted to a public mobile representative who talked to another department to try to release my phone number. I had to give them all my information, and they could not port it because there is not request to port. Because...

Barb1964!

I cant get into my account that I’ve had for years i’ve changed passwords, eversafe comes up   but my account information is not there

Locked Out of Account

Hello everyone,My wife is a PM subscriber and is locked out of her account due to the original email being cancelled (8 years ago) not being available to check.  How does she get into her email without that email account?I have entered her cell numbe...

E sim credit

I just bought a new ifone I tried to transfer number but e sim not supported so I bought a new eSIM but on the wrong fone so purchased another eSIM on the proper fone and moved my number over no problem.Question can I get a credit back for the extra ...

Im suspended

my service is suspended and i cant add money for some reason> my card is on file and is good to pay but they didnt charge my accountand now i cant manuaeully add 

Troubleshooting

I sent a ticket on Wednesday July 30,2025, I have bought a plan and want to transfer my number with this company. how ever I haven't recived a QR code in my email, all I got was a receipt of my purchase. When I log in though it wants me to pay again ...

Payment issue

My payment cannot process due payment?

payments

are payments auto renew each month or need to pay manually each month

Customer Support, Stolen Phone, Transfer services to a new phone.

My phone was stolen, and I created a ticket to blacklist the IMEI and get instructions on how to transfer service to a new phone. There has been no reply after 3 days. Does customer service exist in any form? What are the steps to get service on my n...

payment

i have problem with payment 

I paid my plan twice but my account got suspended

My account got auto-paid on the 24th and today I realized that I suddenly had no connection. I found a wifi spot and my account said that it had been suspended and I needed to pay to reactivate. I did but then it continued to not work. My account sho...

Data not working after renewal

My plan renewed on the 29th and since then the data stopped working. Calls and texts still work, but no mobile data and the usage on the app is not loading.the only difference between last month is that I changed the payment method, but even then it ...

Porting existing # from Telus to PM

Hi,Went through the activation and wanted to keep existing #. Said to wait for sms to let Telus know it was OK. 24 hrs laer have not recieved sms. How long does this realy take?

how to get my old phone number back after switching to public mo

No numbers available in Lethbridge area

I tried to change my phone number but no numbers are available in the Lethbridge area. Can someone assist with this?

I can't access my account to update payment information

Yesterday, Cs Agent Michelle successfully linked me to unify an old account which I could no longer access. We seemed to have an updated version I could update the info on. I was told to wait 24 hours but 36 hours later, when I logged in I was prompt...

No email access

I have an account since many years with Public Mobile. my email has changed. I’m having problems signing in. I cannot reset the password, since I can’t get the emails anymore. Is there any way to recover the account? Many thanks, Kai

OTP not going to email (phone no. not working)

My husband got the $40 plan per month just yesterday. As he was in the middle of getting a new number assigned to him, right before the esim set up, it gave him an Error. The funds were charged to his credit card already.Now every time he logs on to ...