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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! @community

The email associated with my account is no longer valid. Hence, I am unable to login. How do I login without a valid email. I need to update my account to add my new email address

Unable to send texts

I had the battery changed in my phone yesterday and now I can’t send or receive texts.

Resolved! New phone, new physical SIM

Please help! My phone was stolen last week. I just purchased a new phone (Pixel 8A) and a new physical PM SIM. How do I activate the new phone & SIM while keeping my PM account and phone number? edited by computergeek541: changed category label as th...

Red dot on iPhone phone icon.

New sim

Hello. We got our SIM card and am trying to set it up for my child. Am I able to have the same account for both phone numbers?

Resolved! Transfer number issue

I'm trying to transfer my phone number from Koodo. I want to make sure the other number on my account stays active. The transfer keeps failing.

what to do as a returned customer , used PM before but this time not working

I uses public mobile 2 years ago, then switched to other one, now i would like to come back to use public mobile again. when I put my email address, it says : Eversafe ID already exists , use other email address. I managed to fine out the old passw...

Resolved! PUK?

where can I get PUK unlock?

Voice mail

Hi. iPhone 13 running iOS 18.I have people calling me and they don’t get the voicemail. I disabled the voicemail on the iPhone as Publix troubleshooting logs told me to. Still have a problem people report phoning and all they hear is a click click. A...

Transfer number

I lost my phone

How do I get past the the fact that when I try to log in (to report my phone lost) the identity confirmation code is being sent to my lost phone? Thanks!

SIM card will not work in my new iPhone 16 pro max

SIM card will not work in my new iPhone 16 pro maxThe SIM that you currently have installe in this iPhone is from a carrier that is no supported under the activation policy that is currently assigned by the activation What’s the issue? Please help ...

Text returns

Hello, I am not receiving any text back from any anybody I can text out they get it but when they text me back, I get nothing what is wrong with this? It just started yesterday.

No Signal, No Problem… Unless You’re on Public Mobile ; When is wifi calling coming?

Public Mobile, we adore your no-nonsense charm and wallet-friendly ways, but we’ve got a little love letter to send your way.WiFi calling. It’s not just a feature anymore, it’s a lifestyle. The other carriers, even the scrappy discount ones, are alre...

Resolved! Being billed by 2 servers

I received a welcome email confirming my switch to Public Mobile from Bell on July 3rd. However, I am still being billed by both servers. Bell says our original number is still with them and has accumulated data and was never ported to PM. The numbe...

Unable to send or receive phone calls.....

I have rebooted my cell, removed and replaced the SIM card, tried calling my land line and the cell indicates it is calling, but shortly after it indicated call ended. Land line does not ring and calls that are coming in go to my voice mail without ...

Lost my phone cant log 2 stage auth

Lost my phone cant log 2 stage auth cant bypass it.

Resolved! Billing

Billing for ******* was missing on my August Mastercard statement.

lost my phone

i want to shut off my phone.got stolen . i just put minutes on need new chip too

Problem Porting Number

I have approval from Virgin to Port my number. They say the approval was sent to Public Mobile. It's been over 12 hours and still not ported.

Unable to access network

I ported to Public mobile on 4th Sept at 4.18 PM. I am still not able to access my network. kindly call me for supportthanks

Resolved! US traveller activation

trying to activate. I am smart enough to sideload the app but I cannot get pass payment. How to enter zip code

Resolved! Payments ###-###-####

My account shows a payment on Aug 19th. I do not see this transaction on my credit card? I did see 2 system issues?

Why haven't my issues been fixed?

I have had this continuing issue the entire year. this past 12 hours I have not had connection to my services. The help I have received in the past did nothing to the point of frustration and giving up on even trying. But yet again here I am waiting ...

Will an older Samsung Galaxy A71 phone work on PM with a 5G Canada/US plan

I have an old Samsung Galaxy A71 phone that I was wondering if it will work on a 5G Canada/US plan, the phone only supports 4G speeds

Can't Access my account to Delete my subscription

I am trying to delete my subscription to stop payments from geting taken for a number I don't use or have access to. I was never able to get this number working on my old phone so I bought a new one and forgot about this one. I came on here to stop t...

Resolved! Status card for tax

How do i register my status card to save the taxes?

Resolved! refund please

please refund me 35.54$, thank you

Resolved! PUK number

Hello folks I need a PUK number for my phone and the Sim is not locked yet it still says 9 tries and I'm not doing that again and get locked out how do I submit a ticket and my phone smashed is there any way to get a free phone for a long time custom...

Trouble with transferring phone number

I just joined public mobile. I wanted to keep my old number. Every seemed to work during installation and I got all the codes and emails saying it I should be good to go in 5 hours… But it’s been more than 24 hours and my number is still “awaiting...

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