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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2392 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4167 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35182 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47166 Views
  • 182 replies
  • 30 Bravos

Resolved! Maintenance of ALL services?

Hi, So website and app are both telling me that the website and apps are down for maintenance.Asked chatbot when this would be completed. It claimed there is not maintenance scheduled.Tried to *611 .... nothing happened... Just looking to pay / uploa...

Mirkka by Great Neighbour / Super Voisin
  • 683 Views
  • 3 replies
  • 0 Bravos

I was overcharged !

I have been a Public Mobile customer since February 2020 and am using the 15 plan.I have a loyalty bonus and a referral bonus. Currently, I am paying 9.04 monthly.Suddenly this month Public Mobile charged me 16.95 for my account and also my spouse ac...

John-Diu by Great Neighbour / Super Voisin
  • 861 Views
  • 6 replies
  • 1 Bravos

Transfer Failure?

Just subscribed and after waiting for a couple hours, I still am not able to text or call nor is my cellular data working. Please help, thank you!

Agnely by Good Citizen / Bon Citoyen
  • 1249 Views
  • 14 replies
  • 0 Bravos

Not able to login and stuck at step 6.

So my payment went through, downloaded the app, logged in, went well until step 6, Subscription not activatedSomething didn't go right while activating your subscription. Click below to contact a customer support agent.I tried to contact support, but...

cybersadiq by Good Citizen / Bon Citoyen
  • 383 Views
  • 2 replies
  • 0 Bravos

I am being charged more than before

I've been on the basic $15 plan since 2020. I had a $2 discount from using autopay, and $2-$3 discount from referring friends, so essentially I was paying about $10 to $11 after everything. The last two months it has go up to $16.75.Why am I being ch...

Tahmid by Great Neighbour / Super Voisin
  • 464 Views
  • 3 replies
  • 0 Bravos

Resolved! Can a mod please contact me?

This is in regards to a missing referral that signed up May 5, 2024 and is not showing up on my points?

vortexmeter by Good Citizen / Bon Citoyen
  • 721 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer

I tried to transfer my Lucky number to Public and  i put in wrong account number and now my Public service stop working.

Gs1966 by Good Citizen / Bon Citoyen
  • 568 Views
  • 4 replies
  • 0 Bravos

Not able to receive and send texts

Hi, I am a new subscriber. I am having trouble sending and receiving text messages. I have been trying to contact the support for a while. I have submitted the ticket as well. Any suggestions?Thanks

Karan7 by Good Citizen / Bon Citoyen
  • 1107 Views
  • 10 replies
  • 0 Bravos

Will this phone work on public mobile

It's a black view It says  it will  Support Network: 2G GSM: B2/B3/B5/B8; 3G WCDMA: B2/B4/B5; 4G FDD: B2/B3/B4/B5/B7/B12/B13/B17/B26/B66.I'm not a Teck I have no clue can any body help this is the add for the phone https://www.amazon.ca/Blackview-Unl...

Joel1234 by Good Citizen / Bon Citoyen
  • 1108 Views
  • 7 replies
  • 0 Bravos

Esim

How long does it take to get the new Esim when i change my phone to a new one

altautoinc by Good Citizen / Bon Citoyen
  • 466 Views
  • 4 replies
  • 0 Bravos

SIM

Okay so i transferred my phone number from Bell to PM, then i took my old Bell SIM card out. Now the data for PM is not working. I bought the plan and it said it comes with a SIM card but i basically my data isn’t working.

kybanks by Good Citizen / Bon Citoyen
  • 761 Views
  • 7 replies
  • 0 Bravos

Account access

I have two public mobile accounts with the same email id. I used to get verification code to phone numbers so I can access to two accounts. I closed one account. When I was trying to login to othe account with same email id. The verification code is ...

Reddy83 by Great Neighbour / Super Voisin
  • 337 Views
  • 2 replies
  • 0 Bravos

Change my plan

I want to change my plan to 15 $a month ,but is not active in my account ,could you pls active it 

Mohammadh by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 0 Bravos

IMEI instead of ACC #

So i was setting up a new plan and i entered my IMEI instead of the current account number. Is there any way to change that? So i don’t have to cancel the subscription.

kybanks by Good Citizen / Bon Citoyen
  • 495 Views
  • 4 replies
  • 0 Bravos

Lost my plan and my data

I originally had the $29 40gbs data and 240gbs from the changeover to publics forced system rewards (which is dislike) this more my plan switched to the $19 1 gb plan and removed the 240gbs which I never touched or got it use because of the 40 gbs. I...

Macdaddy by Good Citizen / Bon Citoyen
  • 770 Views
  • 7 replies
  • 0 Bravos

Rewards for Loyalty

What happened to my discount for loyalty? Means nothing to Public I guess. All about bringing in new customers,

BRCD123 by Great Neighbour / Super Voisin
  • 775 Views
  • 7 replies
  • 1 Bravos

Resolved! How to redeem points to lower my bill...

Hi there, would someone be kind enough to help me with this ? I searched "How to redeem points to lower my bill" in the community but nobody really answered that question. When i login to my account, i get a pop-up window that says click on "My rewar...

Serenit by Good Citizen / Bon Citoyen
  • 1529 Views
  • 12 replies
  • 0 Bravos

Transferred cellphone number

Hi,I already have a cellphone and number and when I transferred another cellphone number it looks like it deleted my current number and replaced it with the transferred one!  All I wanted to do is add another cellphone to my account. Not to replace m...

Overcharge

Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?

Ph62 by Great Neighbour / Super Voisin
  • 607 Views
  • 6 replies
  • 1 Bravos

Porting gone wrong

I am working to sign up for Public Mobile, and was not able to acknowledge the Bell Port Out request, and now my porting request is timed out.  I need to re-initiate the port request, and to log into my account, the silly thing keeps wanting to valid...

Refund

My SIM card never arrived in the mail. I want my money back, but the chat bot keeps sending me through the same loop of click "contact us" and then, "please log in". After logging in, it's the same loop again and again and again. I just want to talk ...

Roger18 by Great Neighbour / Super Voisin
  • 591 Views
  • 5 replies
  • 0 Bravos

Promotion of 3 gb + canada wide unlimited calls for $21

Hi, I see that new customers are offered this deal. Existing customers are only offered 1 gb for $19. I wanted to upgrade but 1 gb is too less and anything more than 3 gb is too much. Can this 3 gb deal be offered to existing customers,

Desikachary61 by Great Neighbour / Super Voisin
  • 397 Views
  • 1 replies
  • 0 Bravos

Please help! I need to make a phone call but it won't let me

Hi! I am trying to make an important phone call to the USA but it isn't letting me, I don't know why. It says I have used all my minutes. This makes zero sense, because I barely talk on the phone. Why is it telling me this? I really need to make a ph...

Login

Do I have to have a confirmation code every time I login? Even if I’ve indicated the device is trusted?

Pamr57 by Great Neighbour / Super Voisin
  • 457 Views
  • 3 replies
  • 0 Bravos

Call

Hello, It is been more than 3 months that I can't make a call. Now I checked my account and have used 5 minutes but I can't make the call. Please help me to resolve this issuees. 

Somayeh20 by Great Neighbour / Super Voisin
  • 420 Views
  • 3 replies
  • 0 Bravos

Login to my account

Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOUR ACTIVATION - you can then either select resume activation or go to log in page.I already have a phone number and hav...

mes0693 by Great Neighbour / Super Voisin
  • 67437 Views
  • 6 replies
  • 4 Bravos
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