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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20287 Views
  • 180 replies
  • 24 Bravos

?

I'm using a plan for 30 gigas and 40 bucks. But it changed to 15 gigabytes this month.What's the matter?

Benhe by Great Neighbour / Super Voisin
  • 262 Views
  • 6 replies
  • 0 Bravos

Change Plan on Renewal Didn't Happen

Hello.  I'm a little annoyed.  My request to change plans upon renewal didn't happen.  Now I need to pay extra this month.  Is there some way my account can be looked at and I can be refunded for the charge that I received to the lesser plan?  

LSwinnipeg by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 1 Bravos

My account been charge Twice for the month of july

 my account from the bank statment show a charge on the 4th of July from PublicHowever the month of july charge is shownv on the 29th of june . Other charges are as follow:the month of June, charge in may 30ththe month of may charge on the 1st of may...

BB15 by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 0 Bravos

Resolved! data usage confusion

Sometimes I think my middle name is confused....anyway here goes...Looking at my account overview, Data Usage  says:  1.5GB at 3G Speed /90 Days - 0 left.  However on the right side under Add-Ons Usage, I see  .85 GB Data Left1.5 GB Data Left200 MB D...

gorf1923 by Great Neighbour / Super Voisin
  • 273 Views
  • 6 replies
  • 1 Bravos

Poor reception

We live in N3T. We both have PM, different phones but same poor coverage, no more than 1 bar. We apparently have 3 towers near us and no Telus outage report. Does anyone else have same issue in our area?

Nocall by Good Citizen / Bon Citoyen
  • 308 Views
  • 10 replies
  • 0 Bravos

Resolved! Needing more data this month

Hi,I am a subscriber to public mobile (ever safe) for telephone calls and cellular data. This month I have used up 98% of my available data so far. Since I need to use more than 2% of the 1024 MB that my subscription allows,  I am wondering if there ...

Pikachu1 by Great Neighbour / Super Voisin
  • 288 Views
  • 11 replies
  • 0 Bravos

At wonderland. But marked as Roaming

I'm at wonderland, calling someone else on wonderland. Marked as Roaming. But my data works.Already reset my phone and the network. Help! We need to find the rest of our party (who is also on public) 

Andii by Great Neighbour / Super Voisin
  • 270 Views
  • 7 replies
  • 1 Bravos

Intermittent text delays and call reception issues

Just wondering if anyone else has been having any intermittent issues with texts being delayed and also any reception issues. There have been times where text messages both incoming and outgoing have been delayed up to 15 minutes. Also when on a phon...

SteveC83 by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

Payment

On the 9th of June 2023 I paid 44.20 twice that should have paid me till August 9th....I confirmed with my bank that the 2 charges were taken from my account....I now find my phone suspended as my plan did not renew....something is not right and I am...

Nightryder65 by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 1 Bravos

43$ Canada-us plan

Does this mean I can call and use data in the USA ?  It’s says Canada-us data and it says Canada-us calling 

Not receiving calls/text outside of CA/US

I have a data plan for the country I'm in with another provider and I have my Public Mobile # as the default voice line on my iphone both sims are on and data roaming is on for the PM line I've also tried using PM as the cellular but still nothing co...

novatrooper by Great Neighbour / Super Voisin
  • 193 Views
  • 7 replies
  • 0 Bravos

Resolved! How to access public mobile account and suspend while on vacation?

My daughter has left for India for two months vacation and was looking to suspend account by removing autopay. However, while trying to login to account, it was asking for a one time code send to her PM mobile number which she doesn't have access as ...

SnowChamps by Good Citizen / Bon Citoyen
  • 273 Views
  • 4 replies
  • 0 Bravos

Can’t hear caller and calls failed

When receiving calls we can’t hear the caller. We have to hang up and call the caller back. Calls are constantly failing and the quality of the call is horrible always cutting out. How can this be fixed?

Msbaseball2 by Good Citizen / Bon Citoyen
  • 432 Views
  • 16 replies
  • 0 Bravos

Resolved! Bonus add ons

If I run out of data will my bonus add on data be used?

Crowbait by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

international text message

Somehow I am unable to send international text messages, like sending a message to a mobile phone number in China. Receiving international message seems ok. How can I get this fixed?

Yong2 by Good Citizen / Bon Citoyen
  • 668 Views
  • 17 replies
  • 1 Bravos

Having issues with Confirming My Identity

I recently transferred my services from another service provider. During the set up process i have to complete an One Time Verification Code (OTVC) sent to what seems to be my cellphone #. The issue is that even after multiple requests i still havent...

Zoila by Great Neighbour / Super Voisin
  • 410 Views
  • 10 replies
  • 1 Bravos

yes sir

gffffcgfg ff f 

Proxima by Model Citizen / Citoyen Modèle
  • 278 Views
  • 8 replies
  • 0 Bravos

mixed service

I paid for a subscription and transfered my cell phone number from bell I am no getting mixed service. I cant receive texts or calls but can send them but no way can recieve them. I am not able to download bells esim now and to get full access to my ...

Gizmo2021 by Great Neighbour / Super Voisin
  • 140 Views
  • 3 replies
  • 0 Bravos

Had issues verifying then technical support needed to come in

Has anyone had the issue with the esim having a synchronization error? I'm switching to public mobile and it has not been 5 days and I'm without a phone number or anything. Or rather I picked my phone number I just can't use it. This is absolutely ge...

Cndnsnobrdr by Great Neighbour / Super Voisin
  • 241 Views
  • 6 replies
  • 0 Bravos

Resolved! I have an eSIM with a different provider - can I switch it over?

Hi,I have a Virgin Mobile eSIM (and I need to keep that phone number) on an iPhone and I also now have moved my old phone number over to that same phone as a physical SIM card so that I have both numbers on the one phone. My old number currently sits...

Bex15 by Good Citizen / Bon Citoyen
  • 924 Views
  • 40 replies
  • 0 Bravos

Incoming calls go to voicemail

Incoming calls go to voicemail. Unable to retrieve voicemail. Phone states - error performing request, unknown error. Last few days unable to make outgoing calls. Payment up to date. 

Dorbar by Great Neighbour / Super Voisin
  • 230 Views
  • 6 replies
  • 0 Bravos
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