Paid for service but still suspended

[asgo1999]

2 nights ago, I upgraded my plan to a $34/20GB plan. The upgrade went through, my phone worked, credit card got billed.

Late last night, everything shutdown. When I tried to make a call, got a message that my account is suspended for non-payment. Anyone who calls me gets the same message.

I logged into my PM account just now, it shows the payment from Friday, but it says I'm now on a $50/100GB plan. It says I have to pay the difference between the two plans and my account will be suspended until I do.

How do I resolve this? I only want what I've already paid for.

[asgo1999]

OK, thanks for that. 

I'm done reboots and network resets, unfortunately it's not working.

To be clear on the issue, I upgraded to one plan...was billed, it worked fine for 24 hours. PM then moved me to another completely different & more expensive plan without my knowledge and then shut off my service, saying I had to pay the extra $26 difference immediately. 

I will try to DM support. Thanks again!

[hairbag1]

@asgo1999 

sometimes all it takes is to reboot your cell to get it working.

If that doesn't help, try a network reset to see if that does the trick.

added...if neither suggestions works, click the orange bubble on lower right side of page to start the process of getting Customer Support involved. If you can't access your account, use this link to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437