Phone went in to SOS when setting up a different phone

[Existant69]

I'll try to make this as brief as possible

• had four phones on a telus epp program 2 weeks ago
• went to the telus store to get a 5th phone and switch everything to a family plan from the epp
• was told it was $80 a line to do so, telus suggested porting the numbers to public mobile, then porting them back to telus, a $20 option, we did that
• had three of the four current phones with me, two did the full port to public then to telus, one phone was left at home and i was given instructions on how to do it on my own, and the last one was mine but they didn't have the phone in stock so it was ordered
• my phone at the moment, seeing as my new phone would have to be ordered, was ported to public and left there
• fast forward to yesterday, i was finally able to get together with the last person of the 5 phones to do the same thing, port from the epp, to public, back to telus family plan
• i was able to do that, and all worked well, public asked for the number and account, i ported, then telus the same and i ported
• THIS IS WHERE THE PROBLEM LAYS; i used the public mobile and telus app on my personal phone to do the porting, input the phone number and account, port, was repeat to go back to telus.  and perfect, my dads phone worked.
• at some point in doing that, my current phone while waiting for the new one that is currently on public, went into SOS
• from there I tried searching around the public mobile app in my account and such to find a solution, thought maybe i needed a new esim, etc, paid the $20 again, yadda yadda
• when i went to choose my number, that ive had for 15+ years, it said it wasnt a valid canadian number
• now im stuck with a phone in SOS that only recieves imessages on wifi and has no calling capapbilities
• how do i get my phone number back on my phone like it was before setting up dads phone

tyvm in advance

[Existant69]

Maybe I wasn't clear, apologies.  I know PM doesn't have a family plan.  In order to get all 5 of my lines on a Telus family plan, I had to port each one individually to PM out of the telus epp, then back to telus in to their family plan

will check that link, tyvm

[hairbag1]

@Existant69 

whatta mess ! You can use this link to message Customer Support to have them help sort through this one. FYI..PM has no family sharing plans. Each account is separate and needs it's own sim and a unique email address....you can use the same payment card though.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437