support

[gittyklein]

how could i speak to an agent????????? i need urgent help!!!!

[Metal1967]

@gittyklein  You can’t.. submit a ticket or  let the community help you..community is you best option…

[dabr · Accepted solution]

@gittyklein   Do you want to share what the issue is before going to customer support?  Perhaps someone on this forum (other customers) can offer some suggestions that might be a quicker resolve?

Here's a couple of links to customer support if you want to submit a ticket/message. First try the chatbot.

chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Remember]

@gittyklein 

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

[esjliv]

What is the issue @gittyklein !! Maybe community members can help. 🙂

FYI - Public Mobile Customer support can be reached by 2 ways here: Contact a Customer Support Agent (publicmobile.ca)

edit, hyperlink was incorrect, corrected it.