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Pay bills

Domingos1
Great Neighbour / Super Voisin

i forgot  my email registered to my account and it’s asking me for a  verification code but I cannot  get the number in order for me to pay my bill

4 REPLIES 4

BKNS27
Mayor / Maire

@Domingos1 

Try conducting a search in your emails you think you used for your account with PM welcoming you to PM.

hTideGnow
Mayor / Maire

@Domingos1   is your account current suspended and you cannot send the code to your phone?

 

Did you try to use Reset Password?  You can try your email address 

 

If you cannot reset password using that, open a ticket with PM CS agent to get your My Account access back first, then you can make the payment

 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

 

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):


https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

esjliv
Mayor / Maire

To add to dust2dust's post, see here for info. on vouchers : https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

 

Locations to obtain some vouchers: https://publicmobile.ca/en/on/payment-voucher

 

edit to add @Domingos1 

dust2dust
Mayor / Maire

You can use 611 to make payments. Buy a voucher or if you have a registered card and your 4 digit account pin then you can use that. Or use real time payments in some stores.