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Can’t get into my account

Lance27
New in Town / Nouveau en Ville

so was wondering if anyone could help me from the company just got the message that I have to pay my phone bill and trying to get it to them but I can’t get in to my account because my email is a different email do I have to go in I just would like some help 

1 REPLY 1

dust2dust
Mayor / Maire

What do you mean different email?

Is this your first renewal? If so then you would have used a credit card at activation and it would have turned on pre-authorized payments by default. Did you turn that off? If not then it should renew on its own.

That text is normal. It's the heads-up text just to let you know your account is about to renew.

If you have the welcome email in one of your inboxes then that's the login email address.

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