09-28-2022 05:30 PM
so was wondering if anyone could help me from the company just got the message that I have to pay my phone bill and trying to get it to them but I can’t get in to my account because my email is a different email do I have to go in I just would like some help
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09-28-2022 05:40 PM
What do you mean different email?
Is this your first renewal? If so then you would have used a credit card at activation and it would have turned on pre-authorized payments by default. Did you turn that off? If not then it should renew on its own.
That text is normal. It's the heads-up text just to let you know your account is about to renew.
If you have the welcome email in one of your inboxes then that's the login email address.