Why do calls to our phone go straight to voice mail?

[Flyawayrobin]

We just switched to PM few days ago and my husband isn’t receiving calls. When I call his phone, it says long distance charges may apply and then goes to VM? Why?

[Flyawayrobin]

Yes we did

[Flyawayrobin]

Will give that a try

[esjliv]

If this was a ported number, port could be stuck @Flyawayrobin . May need CSA help to reinitiate the port:

Contact a Customer Support Agent (publicmobile.ca)

If this was not a port, have the phone restarted, and perform a reset of the device's network settings.

Oh, and also check that the DND (do not disturb setting has accidently been turned on).

Try adding a '1' in front when you call him, that long distance message will likely go away.

[dust2dust]

#1 - that recording is that you didn't include a 1 in front of the number.

#2 - which leads to the likelihood of a porting problem that you ended up going to voicemail. I'll bet that was the old voicemail if you were to leave a message.

Did you leave the old sim in the phone to reply to a confirmation text if you did in fact transfer an old number?

[Remember]

@Flyawayrobin 

select the network manually to 3G and reboot phone.

ignore those message and add 1 in front of are code,

[Yummy]

Did you do porting of your number at the same time when you opened account?

[computergeek541 · Accepted solution]

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@Flyawayrobin wrote:

We just switched to PM few days ago and my husband isn’t receiving calls. When I call his phone, it says long distance charges may apply and then goes to VM? Why?

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This could be an issue with the network's ability to switch from the LTE to the HSPA network needed for phone calls.  This isn't ideal no a permanent solution, but try setting your phone to 3g-only network mode temporarily to see if that helps.