New Service

[frawlings]

Need help with the number that was assigned to me it seems it is not in service. 

Francis 

[Metal1967]

@CountyDownIeUk  Don’t know who that is, I drift in and out when I have time.. but I get your meaning.. the 5 alias type 😬

[CountyDownIeUk]

@Metal1967 

Maybe it is S- -S in disguise. 

[Metal1967]

@Remember  Why always send a message to an agent?? Seems that’s your answer to everything .. let the community help first….😳

[Remember]

@frawlings 

send a private message to CS_Agent

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

to check your account,

[Yummy]

Did you do porting of your old number?

Assigned number should be active as soon as you sign up and pay the bill.

[softech · Accepted solution]

@frawlings can you at least make outgoing calls?? any error showing on the phone status on top? Sim not provisioned? No Sim? No Network?

Try reboot phone once.  If you cannot even make outgoing calls, open ticket with PM support,  it is likely just a sim provisioning issue and can be fixed quickly 

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there