send a private message to CS_Agent
check inbox(top right corner envelope icon) for response from CS_Agent.
to check your account,
@frawlings can you at least make outgoing calls?? any error showing on the phone status on top? Sim not provisioned? No Sim? No Network?
Try reboot phone once. If you cannot even make outgoing calls, open ticket with PM support, it is likely just a sim provisioning issue and can be fixed quickly
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there