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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25787 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37473 Views
  • 185 replies
  • 29 Bravos

Phone sending from two different numbers

I switch to public yesterday and there was an issue with the esim so support issued me a temp sim/ number to get me on network and then we did transfer of number. According to PM transport was completed yesterday around 7pm however, some of my friend...

Cerasus by Good Citizen / Bon Citoyen
  • 1769 Views
  • 15 replies
  • 0 Bravos

All messages an phone calls still go to old phone

I switched to Public 3 days ago and every time someone messages me or calls me it goes to my old phone . I contacted old carrier an they say they have not received a request from public to Switch to my new phone . 

Aust by Great Neighbour / Super Voisin
  • 940 Views
  • 8 replies
  • 1 Bravos

Double Points promo

Double the Public Points, but does that go the same for those who are on the legacy rewards?

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mojorising by Deputy Mayor / Adjoint au Maire
  • 976 Views
  • 13 replies
  • 0 Bravos

Port request

I've been trying to port my number here, but for some reason they don't receive PM request at my old provider.I spoke directly with the RCS from my old provider and they searched but nothing none port request from PM

E_mc by Great Neighbour / Super Voisin
  • 321 Views
  • 2 replies
  • 0 Bravos

Available funds in account

 Hello, I don't know why the funds for subscription renewal in my account was reduced/deducted. Yesterday I had available funds of $5 and my subscription was meant to renew today for $39.80, meaning you guys were supposed to charge me $39.80 plus $5 ...

Angel7 by Good Citizen / Bon Citoyen
  • 2007 Views
  • 28 replies
  • 0 Bravos

Resolved! CRTC

Complain to the CRTC. It's the only way to fix things.

Ac562 by Great Neighbour / Super Voisin
  • 327 Views
  • 1 replies
  • 0 Bravos

Only get 13GB data of 40GB Subscription,Data service stopped!

I have a 40GB data Subscription , but only get 13GB data displayed in "View Usage History",  it said "40 GB Used .. 0 MB Left"Date/TimeUsage TypeDuration/Data UsageOct 08, 2023 03:44Data0.01 MBOct 08, 2023 00:06Data160.93 MBOct 07, 2023 00:06Data3.03...

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JYZ by Great Neighbour / Super Voisin
  • 355 Views
  • 2 replies
  • 0 Bravos

Super Slow Support

I realize PM is online only support, but why is the wait time 2 plus hours for a simple question?, i am on 3 plus messages with customer support due to an app failure on setup, and each reply has had a 2hr plus response time from @CS_Agent, pretty ba...

Resolved! Subscription

60GB Canada US plan does include roaming ?

Kamalhns by Great Neighbour / Super Voisin
  • 367 Views
  • 2 replies
  • 1 Bravos

3 gigs of Data for 20 points

Why is my 1 gig of my subscription being used before my extra 3 gig of data I got for 20 points which expire in 30 days? I've used less than a gig of that extra data which now expires in 10 days, but they are using my 1 gig of my subscription.  I don...

DH60 by Great Neighbour / Super Voisin
  • 395 Views
  • 4 replies
  • 0 Bravos

Service issue or Telus weakening public mobile signal?

 In my area I’ve gradually noticed more weak spots with public mobile and more dropped calls. I’ve done some testing by inserting a Telus SIM card in my phone and getting full bars where as only getting a single bar or 2 with public mobile sim. In th...

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rlefe0321 by Great Neighbour / Super Voisin
  • 1416 Views
  • 11 replies
  • 0 Bravos

Account access

Good evening all...I activated a new plan earlier today & so far I haven't been able to access my account on the PM site. The port is complete & the service is up & running for me, but whenever I attempt to log in to the site, it doesn't recognize th...

VoLTE

How do I get it on my iPhone 7

BobCatBob1 by Great Neighbour / Super Voisin
  • 1269 Views
  • 14 replies
  • 0 Bravos

Resolved! transfer request canceled.

90 minutes have been past, the, transfer request  get canceled. How can i  sending tranfer request again ? I dont know how to send message to agent  public mobile customer service 

Phuongvu by Great Neighbour / Super Voisin
  • 440 Views
  • 3 replies
  • 0 Bravos

Deals

What are the best deals that are being offered now in Public Mobile

Robloxkid by Great Neighbour / Super Voisin
  • 604 Views
  • 6 replies
  • 0 Bravos

occasional phone use and data in Spain for a month.

Hi, I'm travelling to Spain in a couple of weeks and I am clueless about roaming in Europe (not available on Public Mobile is it?).  Is my best bet to buy any old sim card there (for my old iPhone 6) and get a Spanish number?  I'll want to call Canad...

Levo by Good Citizen / Bon Citoyen
  • 1080 Views
  • 9 replies
  • 0 Bravos

Not receiving calls

I’m not able to receive any calls or texts from some people but I can call them, not sure how to fix this @CS_Agent 

jsil13 by Great Neighbour / Super Voisin
  • 293 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim Card

Does anyone knows if Public Mobile sim cards are all the same or there are old  with poor and new version with better performance. I ask this because im tempted to buy from Amazon  which are half the price. The sellers are named Public Mobile so I wo...

Jha by Good Citizen / Bon Citoyen
  • 510 Views
  • 4 replies
  • 0 Bravos

Failed to activate subscription

The activation process failed and i've been with customer service for over 3 hours.The solution? go pick up a physical sim and we'll try again OR a refund that takes 20 business days!This is probably the slowest and worst service i've ever had.  I wi...

normanchan by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 2 Bravos

Number porting issue

Hi there,I selected to port my number from old provider and I received a text message from Public Mobile saying the following:“Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someo...

SophiaP by Great Neighbour / Super Voisin
  • 477 Views
  • 5 replies
  • 0 Bravos

Resolved! Public Mobile Family Package

Does anyone knows if Public Mobile offers family package contract to get better discounts or will it be offered in the future? Thanks

Jha by Good Citizen / Bon Citoyen
  • 417 Views
  • 2 replies
  • 0 Bravos

can't get into my account

I can't get into my account and my phone plan is put on hold because it said I haven't paid my bill. Please help me access my account. My bill should have just automatically been paid with the Credit card on file.Please email any responses to this in...

Siah by Great Neighbour / Super Voisin
  • 225 Views
  • 2 replies
  • 0 Bravos
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