Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I canceled my plan, I’m wondering when I will get a refund
Since this morning, my iphone has been a set of flux waiting for the transfer to be completed. I'm not sure why there is a setting for Personal and Primary. the personal is showing Network Selection Public Mobile, however, when I go to make a call ...
I did the esim transfer last night and I'm still not receiving texts or calls, and I can't send texts but can make calls - everything else seems to be working. I confirmed the transfer with my previous provider within 10 minutes. Please help!
Please contact me I have been trying to get in contact with someone!
I transferred one of my exiting phone number from Bell to public mobile at 3 days ago. However the text message still not working, no matter send or receive. The phone number is able to call/ received. The data is working also. Please advise how to m...
I want to cancel services public mobile is charging me from 2 months but i don’t have that mobile number so how can i cancel the services. Auto pay is set up and company is charging me 16.95$ each month.
Hi,I've entered sim pin wrong 3 times so now it's locked. Looks like I need to ask for PUK and public mobile chat helpfully sent me to a page that says I need to submit a ticket with the link... that goes back to the chat. So basically I have no idea...
I subscribed using E-Sim but They said I gave the incorrect IMEI number. And my phone will not respondwhen I phone my transferred phone.# xxxxxxxxxxxxxxxxx ? This is my phones IMEI xxxxxxxxxxxxxxxxxxxPlease helpJames
Just received a text message offering a plan for $20 that included 3 GB of data. Does that also include calling and texting. I currently have a $15 plan that has a small amount of data. I’d like to subscribe to this plan however I want to make sure ...
Hello,My son, who has Public Mobile, receives plan promotions by text but I do not.Where can I go to sign up for these promotions ?Thank you
I just purchased new plan with eSIM, I’m trying to activate new phone number But Public Mobile app doesn’t working at all And I can’t login cuz login button is broken How can I activate my new eSIM
my credit card got cancelled, I set up a new one and yet to get renewed. How long does this take?
I have the $34/month plan which includes "50GB Data within Canada and the US at 5G Speed" and "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"I am planning a road trip to the US (Washington an...
Hello everyone,Last month I changed my subscription to a monthly plan and I can see the transaction has been completed. However, my current plan is until November ( as it is 3 months payment) and it shows under my account the current plan is active a...
Hi everyone, I'm a little confused.I'm posting a screenshot of the plan I'm interested in. My questions:1) This seems to include data from within BOTH Canada and the US. Am I correct?2) If I update this plan now, will I be charged immediately? If so,...
I have been coasting on automatic payments for too long. I need a better wifi plan. When I attempt to log in I immediately get a wrong password message and a lock out of an hour on the first attempt. This is after trying a month ago. When this time l...
Just got a text for this promo via text message but I can't find the additional details (like, aside from that, what's included in the new subscription like unlimited minutes (and which countries), unlimited international text/picture messaging, the ...
So I'm trying to activate my plan with esim and I can sign on through the web no problem, I get sent the code to my correct number and everything is great, now in order to continue I have to finish setup via the app. However, when I sign in with my ...
I recently learned that Vodafone is no longer a partner with Rogers and has switched to TELUS. I'm wondering if this means TELUS and Public Mobile will now work in Greece on the Vodafone network? I'm currently in Greece and can only get service in Ca...
Hi I just change my plan yesterday to $30 due to there is some technical issues I wasn’t able to renew my old/previous subscription plan. I am reaching out here to ask if I could return back to my previous plan. I’m not satisfy with the $30 plan now....
I have 2 sim cards. I was unable to update credit card new date, as a result 1 account is suspended.
I will be travelling internationally and was wondering if I could still receive incoming text messages without having a roaming plan.
Hey I ordered a line with a new sim card but I cant wait for them to ship it to my house. Can I go to a TELUS store and have them give me a new sim card to activate?
Can't make or receive calls. Data just fine. I submitted a ticket but never heard back. I've reset everything except factory reset. Do I need a new Sim?.
Is the $20/3GB plan available to new customers or is it a rare current subscriber option only?Thx
Hi Guys, I'm kind of late, but I just realized that the new rewards program is very bad.Is there a way to get back the fidelity program?Thanks!
My public mobile works just fine at home and everywhere else.But I am unable to receive and dial calls from my workplace and nearby areas. Person calling me hear phone ringing but I actually don't get any calls.At the same time text works just fine.P...
I messed up with my phone trying to get into may account, Now i need to print my bills still locked out
When trying to port Telus number it says invalid.
