@SMAR wrote:
Everything on my plan is working as expected, except I can not make calls and my phone will not accept calls. I put my SIM card in a new phone and the same thing happens with that phone. Would a new SIM card fix this issue?
@SMAR
since it is the same when you put your sim in another phone, it could be an account issue or local network issue.
does it show connected to PM network?
did you check My Account to see if your plan is currently active or on hold?
did you try using the phone in another location?
and try to change your network to 3G only and see if it connects at all
You can also try to see if VoLTE works. But first, what brand and model of phone you have?
You can check the VoLTE compatibility here: https://www.publicmobile.ca/en/on/get-help/articles/volte
If you have a compatible one try to turn on VoLTE
iPhone: Likely no extra work need to do as Telus will enable by default but hide the option. Still you can check
Settings->Cellular->Cellular Data Options->Voice & Data, enable 4G or LTE there
Pixel: Likely no extra work need to do as Telus will enable by default but hide the option. Still you can check
Settings->Network and Internet->Internet, click on the settings icon besides SIM 1, turn on 4G calling there
Samsung/ Other Android: Settings->Connection->Mobile Data, enable VoLTE there
Now, turn off Wifi first and change the network back to LTE or 4G or Automatic.
Check if the phone status bar showing it is connected to 4G or LTE
Then make some calls, see if the signal indicator shows LTE or drop back to H or 3G while you are on the calls. If it stays with LTE, then yes, you are using VoLTE, and you can see if calls are any better.
