Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42960 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53348 Views
  • 182 replies
  • 30 Bravos

Resolved! Access to my account

I lost my phone and eversafe cannot send a 6 digit code to me because I no longer have the phone. I want to register a new sim and a different phone to my account but cannot access my account to do it. Eversafe does not provide an opportunity to requ...

Bac1 by Great Neighbour / Super Voisin
  • 528 Views
  • 3 replies
  • 0 Bravos

Resolved! Data add on

I just bought a data add on thinking it wouldn't expire since I remember using a data add on previously that I used for many months...But it looks like this one expires in 30days! I definitely won't use it all in 30 days. Is this a new thing that the...

Frefre by Great Neighbour / Super Voisin
  • 908 Views
  • 6 replies
  • 0 Bravos

Resolved! Need a refund

Hello, I just purchased a plan with e-sim ,but apparently my phone is not e-sim compatible .I need either a physical sim card, or a refund.thank you

Marali by Great Neighbour / Super Voisin
  • 715 Views
  • 5 replies
  • 0 Bravos

Cant get sms texts or calls I have iphone

I cant contact support and I can't receive sms texts or calls from android users. And when I try and contact support says errors codes. Not sure what to do about this?

Codiharmon by Good Citizen / Bon Citoyen
  • 1078 Views
  • 8 replies
  • 0 Bravos

U.S. add-on

So I bought phone service for the U.S.  I’m in North Carolina and can’t seem to make a call…and when I do it disconnects me or directs me to another caller?  Can I get some help thanks

Arlene21 by Good Citizen / Bon Citoyen
  • 1312 Views
  • 10 replies
  • 0 Bravos

Resolved! iMessage Not Working

I recently switched to Public Mobile.  Even when myself and another person both have iPhones and are connected to wifi, I can not send or receive iMessages from certain people, but for others I can.

Resolved! Lost Phone Service!!!

Hi there, I received a notification this morning saying that my phone plan did not renew despite me having more than sufficient funds in my account. Every time I try to access my account, it keeps prompting me to select a subscription and add a SIM c...

Maliha1 by Good Citizen / Bon Citoyen
  • 1268 Views
  • 11 replies
  • 0 Bravos

Resolved! Transfer to eSIm

I was wondering, how do you no when the transfer from your old carrier to an eSIM is complete? 

Jess_093 by Great Neighbour / Super Voisin
  • 886 Views
  • 7 replies
  • 0 Bravos

Resolved! Texts

I can’t receive some texts for example Service Canada to verify my account but I can receive family texts please help

Sharon444 by Great Neighbour / Super Voisin
  • 1157 Views
  • 8 replies
  • 1 Bravos

How to change APN settings on iphone

I recently went to the states and was not able to use cellular data even though I purchased a us data plan. In my research, it was suggested by public mobile to change the cellular data APN. I followed the instructions but on my phone I am not able t...

I made with some strange things

Firstly, when I made a phone call, the call time in the call history is longer than the real time I phoned.secondly, the phone automatically call someone, but I didn’t know it. The call time is recorded.so I have run out of my call time very soon bec...

Jack25 by Great Neighbour / Super Voisin
  • 534 Views
  • 3 replies
  • 1 Bravos

Transfering numebr issues

I have already responded to the previous provider to authorize the transfer request and have put in the new sim card into my iphone. I also got a message from Public Mobile saying there was trouble transferring my number because I enterend an incorre...

Urgyen by Great Neighbour / Super Voisin
  • 559 Views
  • 3 replies
  • 0 Bravos

Ticket

I referred a friend and she transfered her phone number to Publik Mobile. We are two senior ladies. We didn't know how to include my referral during the sign up process so we  tried everything to submit a ticket from her  and from my account, and spe...

Nadam by Great Neighbour / Super Voisin
  • 566 Views
  • 3 replies
  • 0 Bravos

US Texting?

I think?? Public used to have a US texting plan? If you were visting the US, you could use this to text in the US and to Canada. I think the cost was something like $10 for a week or $15 for two weeks. Is this or something like this still available?

GCP by Good Citizen / Bon Citoyen
  • 1521 Views
  • 14 replies
  • 0 Bravos

Promo $34.95 90 day plan/4G network/20gb data

I purchased what I thought was this plan, but instead the 30 day plan for $39.95 appeared and I paid for that. At the payment stage there is no option for the 90 day plan, even after I selected it from the  plan options page. I chatted with 3 differe...

Frustrated64 by Great Neighbour / Super Voisin
  • 540 Views
  • 3 replies
  • 0 Bravos

Deals

 I have a question how many times does public mobile offer deals that can give your more data for the price you are paying ?

Kaylup_S by Great Neighbour / Super Voisin
  • 523 Views
  • 4 replies
  • 0 Bravos

Porting number from Bell to PM

Hello, I’m trying to get in contact with PM for almost two weeks.  We followed the steps to port my sons number from Bell to PM.  He responded yes.  The network says PM but Bell is waiting to hear from you for the authorization.  It’s very frustratin...

Hammer1 by Great Neighbour / Super Voisin
  • 416 Views
  • 3 replies
  • 0 Bravos

Text issues

just switched over to Public Mobile from Rogers and I’m not able to send or receive text messages from Android users. Anyone have any ideas on how to fix that ? 

Digger2209 by Great Neighbour / Super Voisin
  • 843 Views
  • 8 replies
  • 0 Bravos

Resolved! Login again even though I'm already logged in

When I try and resume my activication I am forced back to the login in screen despite already being logged in.  It literally says Hi .. My Name and then asks me to login and when I try and login again it says my password is incorrect despite being lo...

MrDre by Good Citizen / Bon Citoyen
  • 453 Views
  • 2 replies
  • 0 Bravos

Resolved! Very annoying an irritating

I used my desktop PC to log into my PM account this morning. At that time, as I was logging in for the first time today, I was sent an OTP. Fair enough. But an hour later, when I tried logging in on the same PC (which was not shut down, in fact, I ha...

Resolved! How do I activate SIM?

I have lost my SIM (when I was overseas I swapped with theirs and then lost my public later). I now purchased the new Public mobile SIM. How do I activate the SIM? I dont want to change my phone number.

Service issues

I don’t have any service on my phone 

Seejones by Great Neighbour / Super Voisin
  • 642 Views
  • 6 replies
  • 0 Bravos

US Roaming is it too late to add

Hello...My folks are in the united states and would like to add a US Roaming package.   Problem is, they Can't Log In because their 2-step verification isn't working as they're already in the US and without the roaming package aren't receiving calls/...

Camiker2003 by Great Neighbour / Super Voisin
  • 844 Views
  • 8 replies
  • 1 Bravos

trouble of porting the phone number

Hi, I am new customer to public moblie.  I just open a new account with public moblie and porting my old phone number from freedom moblie to public moblie. It has been 3 days but still something wrong with the my line. My public line still not receiv...

detran by Great Neighbour / Super Voisin
  • 344 Views
  • 1 replies
  • 0 Bravos
Need Help? Let's chat.