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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1584 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30042 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41847 Views
  • 185 replies
  • 29 Bravos

How do I get into acct without this new eversafe

So I guess I lost my username to used to be JB456. Now it had me log in and make a new username. Anyways. How do I fix this silly eversafe stuff?. I am out of the country and one of my lines I don't have access to the sim card and all eversafe wants ...

Anonymous by Not applicable
  • 893 Views
  • 4 replies
  • 0 Bravos

Resolved! No phone connection

I transferred my phone from Bell by buying an e-sim card, but although I have data my phone still doesn’t work.Any tips?

Dachshund by Good Citizen / Bon Citoyen
  • 1444 Views
  • 17 replies
  • 0 Bravos

Resolved! reactivet my number

i change my number but no work my mobail . reactivet my number

nissan by Good Citizen / Bon Citoyen
  • 508 Views
  • 4 replies
  • 0 Bravos

Resolved! transfer incomplet

Hello, I transferred my number from virgin mobile to public moble last week and think the trasfer has not completed yet. I am not receiving any call from my friends who are on another network but do receive calls from people who are on public mobile ...

tsering by Great Neighbour / Super Voisin
  • 598 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting code

Hi ,I have requesting for porting code last two days .but never received confirmation code.Please text me the code soei can start my other phone.

Ballie by Good Citizen / Bon Citoyen
  • 774 Views
  • 5 replies
  • 0 Bravos

Resolved! I lost my SIM card and phone

I lost my SIM card and phone. Without the SIM card, I can't pass the two-step authentication and can't log into my account. Is there any way to log into my account?

zgw by Great Neighbour / Super Voisin
  • 654 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation

Hi! So I tried to activate my new number using my eSIM but it was interrupted. I tried to activate by signing into the app but it requires a code that it sends to the new number, which I have not activated so there is no way I can get the code. So I ...

SteveC1 by Great Neighbour / Super Voisin
  • 439 Views
  • 3 replies
  • 0 Bravos

Problems porting landline telephone number

@CS_Agent When I tried to submit a landline number to transfer/port, it says this number cannot be transferred??  We were told by an agent for Public Mobile that it was possible to port a landline number and hence we did the Public Mobile set-up.  No...

spud_18 by Good Citizen / Bon Citoyen
  • 1637 Views
  • 18 replies
  • 0 Bravos

Change Number

@CS_Agent How do I change my number to a custom one instead of being given a list of them?

userid296090 by Great Neighbour / Super Voisin
  • 208 Views
  • 1 replies
  • 0 Bravos

porting issues

I registered with PM yesterdayI tried to port my number  its been over 24 hours. this was not a landline. Fido says my number was ported already. I canceled my service with them this morning before realizing my number hadn't ported yet. I can only re...

slixer by Great Neighbour / Super Voisin
  • 668 Views
  • 5 replies
  • 0 Bravos

Account Errors

I'm having multiple issues with my account @CS_Agent- I'm trying to change my phone subscription and just keep getting rerouted to Error pages and told to sign in again and again and again,  but it never actually takes me anywhere- I can't update my ...

Ana1897 by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

@CS_Agent in our Community

Forgot to add friend's Public Mobile code when I initially signed up as she recommended it to me. They said I could do it during the activation phase which I have done today. Still don't see where to add the code in to give her credit.

ActingUp by Great Neighbour / Super Voisin
  • 280 Views
  • 2 replies
  • 0 Bravos

Resolved! Over charged

I live in Saskatchewan for the last 2 years I've been being charged tax for ontario. My address on file is for Saskatchewan but I'm still being charged for ontario taxes. How do I get this fixed ? 

Magoo4u by Great Neighbour / Super Voisin
  • 623 Views
  • 7 replies
  • 0 Bravos

Answer To Many Users Question about 90 day Plan Rewards!

  Just Saw This in REWARDS Under Preauthorised Payments and Rewards, etc. : Pre-authorized payments Rewards are earned when you set up automatic payments with a pre-authorized credit or Visa Debit card.Earn:30-day subscription: $2/30 days90-day subsc...

Anonymous by Not applicable
  • 853 Views
  • 9 replies
  • 1 Bravos

Rewards for monthly plan vs 90 day plan

This is my current plan: If I switched to this plan:I will be getting additional 10GB data for the same monthly subscription of $39.I am currently getting $11 in rewards so effectively paying $28 plus taxes monthly. So if I switched to the plan will ...

Radhan58_0-1686606854340.png Radhan58_1-1686606935933.png
Radhan58 by Great Neighbour / Super Voisin
  • 616 Views
  • 4 replies
  • 0 Bravos

What Pin?!

 @CS_Agent So I guess I set up a 4 digit pin. I don’t remember doing it. I only ever use one and that’s not it. can I reset it somehow? Is there somewheee with my account info etc where I can make changes?

Kellyj by Great Neighbour / Super Voisin
  • 333 Views
  • 3 replies
  • 0 Bravos

Public Mobile system not working

Public Mobile website is full of glitches and locked me out of my account 5 times and blocked my daughter's account and now she cannot use her phone! What is going on?? I am very displeased with your customer service! There is none to talk to except ...

Resolved! 2 Step Verification Issue

I have 2 public mobile accounts. My personal one and then one for my daughter. I had set it up for when I log on to her account to update anything that any verification stuff would come to my number since I am the one that pays and deals with actual ...

duckling by Good Citizen / Bon Citoyen
  • 861 Views
  • 5 replies
  • 1 Bravos

Resolved! Extra data with autopay

What happened to to free data that I used to get on the $15 plan when signing up for autopay? I used to get additional data, now all I see is 250 MB.

yrag by Great Neighbour / Super Voisin
  • 1282 Views
  • 13 replies
  • 1 Bravos

Resolved! Is this legit?

I put in a ticket and received a response from an agent. They have asked me to provide my phone number, account number and pin number. Is this legit? 

Colls8 by Great Neighbour / Super Voisin
  • 392 Views
  • 2 replies
  • 1 Bravos

Resolved! Autopay

No option for autopay on a new subscription just set up. Does the subscription auto-renew?

yrag by Great Neighbour / Super Voisin
  • 510 Views
  • 2 replies
  • 1 Bravos
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