Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Can I cancel my service for 5 or 6 months (snowbird) and keep the PM SIM and number to use again in the spring when I return to Canada or do I need to order a new SIM and number then?
Since I purchased the new black Friday deal from PM for data my mobile hotspot has stopped working. I can still connect to it but my other device says there is no internet. My husband, who bought the same deal has the same problem. I looked at the fo...
New user and the app will not finish the phone number transfer. It says to submit a ticket on the chat but It says I need to edit a nickname and will not allow me to create one. So I have no way to contact customer support
Is this a scam by Telus?I made the jump to PM on November 24 for the black Friday deal. I managed to create an account and paid $35 which was taken instantly from my account.I have tried to login to the app and activate my esim and subscription. Ever...
Hello. I have been a public mobile customer for years and have not really had any real problems prior to eversafe id becoming necessary. When the account was made for me, i was still young and thus my email was not used. I have been trying to make an...
Hello All, I have run into an odd issue after porting out from Fido to PM last week Thursday. I noticed that I am not able to receive calls from Fido phone numbers. When they attempt to call me, it goes to this generic Fido voice messaging center mes...
A friend who's also using public mobile just lost their service, they can't make or receive calls, and we suspect it's because their credit card expired so payment stopped working.They can't login to their account to verify if payment is indeed the i...
Purchase US Roaming today (Dec 2nd) site said purchase was complete, but funds not taken from account and IS Roaming not activated. Refreshed and reboot many times
I have transferred my number from Fido. I received and approved the authorized message from Fido. I can see that my Fido is cancelled. However, my Public Mobile is not yet activated. I have put the Public Mobile SIM card in the phone and restarted co...
When I logged in my account, why I got a warning message " your services are on hold subscription expiration date : Dec 02, 2023. " My last billing cycle is Nov 02 to Dec 02. I did not owe any money.
My payment cycle was due today. I tried paying yesterday but couldn’t log in due to maintenance. I was able to log in today and was treated with the suspended account cluck here to pay which I did. Have a receipt for payment yet the account is st...
I have a Google Pixel 7Just joined PM phone rings so long before voicemail kicks inHow can I get voicemail to kick in after 5 to 6 ringsLooked on internet/you tube no suggestions workedThanking all in advance, be well.Brian.
Hello,Yesterday I got my new sim and tried to port my number to Public. The sim seems to be active but I never got a text from my old provider.Instead I got a text from Public saying they have trouble transferring my number. Someone was supposed to c...
I've been trying for two days to activate my account. Every time I enter my phone number I get an "invalid number" reply. It tells me to enter a valid Canadian phone number. It's the same number I've had for over 10 years and I've always lived in Can...
Hi there. Since I started the new subscription I've been having issues with the hotspot going to my laptop. The devices connect but the laptop can not connect thru the phone to the internet. I ping the routers (phone) IP and they talk fine but for so...
I'm on vacation in California and purchased the talk + text + data roaming package. Texting and data work, but no voice service. I get a "couldn't connect" message every time I try calling. Have tried restarting my phone. (Samsung A50) Also have ...
Absolute garbage service, I was going to switch to PM for the black friday deals. They double charged my credit card and a customer service agent said "don't worry you wont be charged twice". Had issues with transferring number from my previous provi...
My phone calls, incoming and outgoing, are dropping at close to the three minute mark of the conversation. Any ideas how I can get this fixed?
My calls are all being dropped at 2 minutes and 58 seconds and at about a minute 40 seconds I am hearing 3 beeps.
I’m a new customer and transferring my number from Rogers to Public. It is not working. I need them to submit the request again in order to me to receive the transfer number text from Rogers. Not able to submit a ticket to get help, keep getting the ...
Hi again Community, I am having issues to associate EVERSAFE to my phone number, I've de-listed it and input it again, I've tried everything but I don't receive any messages from the EVERSAFE OTP/2FA code messenger; I am trying to browse through any ...
Hello,I recently started having hotspot ssues since yesterday, I use my Samsung device with the "60GB within Canada and the US" package mainly for data since my home network has been down recently. The data on my phone itself seems to work but when I...
Hi. I have just noticed that I did not get the $5 per month discount for signing up for the 90 day subscription plan back in June. Two payments have gone through so far, with neither having the $15 discount. I did use $15 of my rewards for the Jun...
I have been with Public Mobile for over 3 years now and my subscription was suspended because I didnt have 6 dollars in my account. when I finally got my subscription reactivated, I did not have a device it would work in. so that month is over and no...
Hello I can no longer use my phone due to someone scaming and took my Sim. What do I do I have changed all my passwords. Should I get a new Sim card ?
Sending a private message or opening a ticket and twiddling your thumbs waiting for an answer, not knowing if it'll be in a few minutes, few hours, or few days is extremely frustrating when you have a pertinent issue going on like inability to activa...
I ordered a new phone plan with a new SIM card. I have got the number, yet the phone doesn’t work.
A few days ago I changed my subscription to a Black Friday special, $40 for 40gb of 5G.My cycle was due to switch over today but it has not done so. Customer chat is not working.
My wife and I both have CAN-US 60 GB plans and this morning we both suddenly are unable to access the internet on our 2 laptops and tablet using any of our 3 Samsung phones tethering or hotspot settings. While the laptops and tablet can connect to th...
Hi, I am a new customer with Public Mobile and I'm having a hard time receiving calls or text messages. My older provider is Virgin Mobile and I missed the 90-minute window to confirm the transfer. Now I can't receive anything from my end. I've been ...
