Upgraded subscription and was charged twice

[DavidStone]

Upgraded plan in March (more data at lower plan fee). Was charged for both old and new plans within a two week time frame (overlap). Should I not be getting a credit for the unused portion of the original plan?

[Chalupa_Batman]

Hey @DavidStone 

If you chose to change now, then those charges are correct. You don't get refund for unused time. This is all prepaid. You pay for 30 days at a time whether you use it or not. If you chose change on renewal date, then please reach out to a CS Agent to credit your account.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.