Esim won't install on iPhone 11

[Eraf]

New subscriber and tried esim option @CS_Agent 

Unfortunately, phone refuses to allow esim install to proceed. Have tried the troubleshooting steps suggested by apple - didn't help. 

Ideas? 

 

[softech]

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@Eraf wrote:

Installing app didn't trigger esim install. Scanning QR code triggers error. It is an iPhone 11

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@Eraf  since the QR code was not installed yet, pretty sure support can regenerate you a new one 

Message support and make sure they are aware you the error when you try to install the QR code.  You can message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Eraf]

Installing app didn't trigger esim install. Scanning QR code triggers error. It is an iPhone 11

[Eraf]

Yes, working with them!

[softech]

@Eraf 

at which point you got the problem?

what phone you are using? brand and model?

you tried scanning the QR code you got from PM's email?

[Handy1]

@Eraf  Have you reached out to support to help 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Eraf]

Not yet!

[Ray2010]

Hi Eraf,

I am having the same issue. Were you able to fix it?

[softech]

@Eraf 

not sure if you tried that yet 

 there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim.  Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Eraf  You can submit ticket with support 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437