Locked out of accounts and need to pay

[Sam1997]

I literally have been locked out of my account for 5 months. I can't update my payment methods are do anything

[softech]

@Sam1997 

please open ticket with PM support as advised by @LitlLdy 

And if you need to pay first to resume service, get a voucher from SDM/London Drug/711/Shell and then load the voucher via *611

[Handy1]

@Sam1997  you can use this link to support to help you re gain access to your account and update credit card info 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[LitlLdy]

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@Sam1997 wrote:

I literally have been locked out of my account for 5 months. I can't update my payment methods are do anything

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@Sam1997 ,thats a long time to not being able to get into your account! Have you sent a message to CS_Agent for help getting into your account?

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.