01-18-2023 02:30 PM
I recently changed my plan to the 15 GB one offered through the holidays, preciously I was on the 4 GB plan from fall 2016.
When my plan renewed today my referral discount didn't apply. My SO did the same (I referred her) so I know she's still with public, yet I see nothing under referrals in the rewards portal. Everything I've found online suggests referrals are tied to account and not plan so us changing our plans should not have affected referral rewards.
Note: I did not move to the new points reward system.
Solved! Go to Solution.
01-18-2023 03:51 PM
Do you both renew on the same day?
But as you say its completely disappeared then that is a recent glitch that's been occurring and you will have to get customer support to fix it. Luckily you can prove the referral is still active.
01-18-2023 02:35 PM
@craig91 Yeah definitely reach out to support via chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
or send a private message to the CSA - agent by using the envelope in the upper right.
I changed plans and my referrals remained intact so they should be able to fix it up for you.
01-18-2023 02:34 PM - edited 01-18-2023 02:35 PM
are you 100% sure you are still on the old rewards program. Some people who have changed plans have gotten suckered into moving to public points, I hope you did not.
The only things that would affect a referral reward not being provided is if the person you referred either suspended their plan or left public mobile altogether. Also, if you happen to put your account in lost or stolen mode at any time, the referrals rewards don’t automatically apply on your renewal.
Other than that, they should be there @craig91
01-18-2023 02:34 PM
01-18-2023 02:31 PM
@craig91 @You will need support for this
Getting support / submit ticket
Or while your already here and logged in the community