01-18-2023 06:35 PM
I have an entry on my bank account that says it is from Public Mobile followed by a number: 236507312994. I do not think that I made this charge as I have never used my cell phone to make purchases as I don't know how.
Solved! Go to Solution.
01-18-2023 08:12 PM
@CountyDownIeUk- Other than the odd merchant id, the customer figured out that it was the payment for his service.
01-18-2023 08:10 PM - edited 01-18-2023 08:10 PM
Assuming you are a PM customer, sign on to your My Account and look at your transactions. Do keep in mind what number you see in your banking may include taxes and you will see a lower number in your transactions.
01-18-2023 07:57 PM
01-18-2023 07:54 PM
The 236 number appears to be a BC phone number but is too long.
01-18-2023 07:11 PM
01-18-2023 07:05 PM
Very nice that you got to the bottom of it by yourself!
01-18-2023 07:04 PM - edited 01-18-2023 07:05 PM
We are all customers on this forum, not Public Mobile staff.
If you received a questionable charge, I would first raise it with your financial institution and dispute the charge.
Then, ask public mobile to confirm what it is for.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-18-2023 07:04 PM
You can get help only from public mobile's customer service agents by submitting a ticket with one of the links posted already as I and others here are customers like you and can only offer suggestions or tips.
01-18-2023 07:03 PM
I know what the charge is now. It is the charge for my account with Public Mobile. Duh! You can discontinue trying to solve this for me.
01-18-2023 06:56 PM
Are you able to help me?
01-18-2023 06:52 PM - edited 02-17-2023 08:26 AM
can you provide more details how suspicious the charge is?
it might be too early to make the call, but it you want , you cam open ticket with PM CS agent
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
01-18-2023 06:41 PM
Do you mean a charge from your debit visa card because public doesn't have a way to set up debits from your bank that I know of but that's an odd entry and number.
01-18-2023 06:41 PM - edited 01-18-2023 06:43 PM
Are you PM customer?
How much was charge?
How much is your plan? Any rewards deducted?
Do NOT dispute charge right away as if you are PM customer you will screw up your account. Lets figure out what is going on first.
01-18-2023 06:38 PM