Porting Cogeco landline to Public Mobile

[agora]

Hi,

I have set my Mom's cell phone up with a temp number from Public Mobile.

The Public Mobile website will not allow me to port a number.  The website section where you type the landline number to see if it can port always crashes and states the following:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

It doesn't matter how many times I log out or back in - I still can't proceed to port my Mom's landline to Public Mobile due to this message.

Any advice?

[agora]

Hi,

I switched browsers and it allowed me to proceed.

Thank you.

[dabr · Accepted solution]

@agora    There's often glitches with PM website and usually waiting an hour or more and retrying might do the trick.  You'd also need to clear browser cache/cookies and use incognito/privacy mode or even another browser before another attempt.

If nothing helps then submit a ticket to customer support via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send private message to CS_Agent here:  https://productionco mmunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, I believe landline porting can take several days, and I'm not sure that it can be done without customer

support or not.   incorrect assumption.