Login to your account and go to View Payment History and change the dropdown from 7 days to 30 days and there is a Credit (what you paid) column and a Debit (what you owe) column.
See if you were charged twice on the credit column.
If there is a discrepancy, contact a CS_Agent to investigate what happened.
@fritzie24 Check My Account, is there any Available fund there? Wonder if the amount on 2nd charge is sitting as Available Fund.
Also, check Transaction log in My Account, does it show PM took money twice?
if there is no trace on your account for 2 charges, open ticket with PM and get them to further investigage
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there