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12-14-2024 04:53 PM
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12-14-2024 05:10 PM
@Lsmith20 Check your account and see if the difference isn’t sitting in your available funds , if it isn’t will just get used towards your next renewal , if not when talking to support be better to just ask for credit instead of refund because refund can take a month to process the credit will be instant and be able to use on your next renewal date which most likely be dude before a refund can be issued
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12-14-2024 04:58 PM
Just contact a CS_Agent and ask for a refund for the double charge.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437