credit card change not going through

[mitesh]

Hi,

I've tried to change my credit card on file as the other one was expired and I'm getting an error "cannot process this request at this time, please try again later." I've tried to use an incognito browser mode and a different browser as well and have the same message come up for both.

Any reason why it isn't working?

[Tiana_V]

Hi there, 
I've sent you a private message to gather details about your case to help our technical team investigate the issue. 

[hTideGnow]

hi @mitesh this happens a lot , but PM is aware of today's problem.  please try again in an hour 

if same ,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[TheSterlinger]

Sometimes the system doesn’t take credit cards for some reason. You can submit a ticket to a Public Mobile CS agent with the link below and they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437