cancel
Showing results for 
Search instead for 
Did you mean: 

I can't receive incoming calls

MuChen
Great Neighbour / Super Voisin

After I transferred to Public Mobile. Suddenly, I can't receive incoming calls.

  • I tried restart iphone
  • reinsert SIM 
  • Airplane mode

Is there a way to find a representative? I can't submit a ticket... I missed my medical phone call.. I can't believe what kind of issue they are having

4 REPLIES 4

TheSterlinger
Town Hero / Héro de la Ville

There are a couple things you can try. First you can try resetting your network. Go to settings then general scroll down and click transfer to new iPhone or reset. Press reset network. Restart your phone and see if that works.

If it doesn’t work then you can submit a ticket to a Public Mobile CS agent tell them what’s happening and ask for a network reset with the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

MuChen
Great Neighbour / Super Voisin

Thank you very much. I'll wait for it.

BKNS27
Mayor / Maire

@MuChen 

Check for any outages in your area:

https://istheservicedowncanada.com/status/telus/map 

 

hTideGnow
Mayor / Maire

hi @MuChen 

the porting was not completed 

check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox

Need Help? Let's chat.