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Payment unsuccessful despite sufficient balance

AnthonyAdeseiye
Great Neighbour / Super Voisin

Hello, 

My account is on hold because of a failed subscription payment. I am trying to renew my subscription through the account but it isn't accepting any card I put.

I need urgent help as I cant seem to reach anyone to assist

8 REPLIES 8

@AnthonyAdeseiye 

if you need your service up and running right away you can use ding.com or recharge.com for a fee. or you can purchase a voucher from superstore or 7 eleven

@AnthonyAdeseiye  They usually reply with in the hour but can be longer , have as much account info ready number , email etc and keep an eye on your community in box for the reply . Or you can use this link to it to watch out for 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

AnthonyAdeseiye
Great Neighbour / Super Voisin

Thanks, I have submitted a ticket. I am yet to get a response.

AnthonyAdeseiye
Great Neighbour / Super Voisin

Thanks, I have sent a ticket to CS_Agents. I am yet to get a response.

Handy1
Mayor / Maire

@AnthonyAdeseiye  One way you could buy payment vouchers and load it *611!and resume services and worrry about updating credit card info later . And to many failed attempts and you will need to wait another full hour before trying again . And when you do try incognito private mode or from another device or even try the APP . If issues persist submit ticket with support to help 

you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

Hollister
Deputy Mayor / Adjoint au Maire

@AnthonyAdeseiye 

Confirm that none of your services are working in self service. Try again using a web browser. Clear your browser  cache first and then open a new browser window in incognito/private mode.

TheSterlinger
Town Hero / Héro de la Ville

You can submit a ticket to a Public Mobile with the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @AnthonyAdeseiye there seems to be known issue of payment today,  please submit a ticket with CS Agent here and they can help to renew 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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