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Payment unsuccessful despite sufficient balance

Great Neighbour / Super Voisin


My account is on hold because of a failed subscription payment. I am trying to renew my subscription through the account but it isn't accepting any card I put.

I need urgent help as I cant seem to reach anyone to assist



if you need your service up and running right away you can use or for a fee. or you can purchase a voucher from superstore or 7 eleven

@AnthonyAdeseiye  They usually reply with in the hour but can be longer , have as much account info ready number , email etc and keep an eye on your community in box for the reply . Or you can use this link to it to watch out for

Great Neighbour / Super Voisin

Thanks, I have submitted a ticket. I am yet to get a response.

Great Neighbour / Super Voisin

Thanks, I have sent a ticket to CS_Agents. I am yet to get a response.

Mayor / Maire

@AnthonyAdeseiye  One way you could buy payment vouchers and load it *611!and resume services and worrry about updating credit card info later . And to many failed attempts and you will need to wait another full hour before trying again . And when you do try incognito private mode or from another device or even try the APP . If issues persist submit ticket with support to help 

you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️


Deputy Mayor / Adjoint au Maire


Confirm that none of your services are working in self service. Try again using a web browser. Clear your browser  cache first and then open a new browser window in incognito/private mode.

Town Hero / Héro de la Ville

You can submit a ticket to a Public Mobile with the link below.

Mayor / Maire

hi @AnthonyAdeseiye there seems to be known issue of payment today,  please submit a ticket with CS Agent here and they can help to renew


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