add-on data missing

[araksi]

On nov 30th I purchased 200MB data for $5 and it is missing in my account. how do i resolve this?

[Chalupa_Batman]

Hi @araksi 

Have you tried freshing the page that shows the add ons?

If it's still not showing up, reach out to a CS Agent for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Handy1 November 30th was 4 days ago. 🙂

[hTideGnow]

hi @araksi 

data addon has 30 days expiry so it should still be there

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@araksi  is it possible you used it up that won’t last long and Yes sorry since march /april this year data add on now expire 30 days after purchase