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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26133 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38039 Views
  • 185 replies
  • 29 Bravos

Locked out

My wife, also a public mobile subscriber has been locked out of her account for 2 days. She thought it was her password. It allowed her to change it but then locked her out again. She can't submit a ticket since she is locked out of her account. I've...

Gordnpw by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos

Transferring old number to public mobile but not starting a plan

Hi there,Friend of mine is moving away and I'm taking over his number, planning to transfer it to a new public mobile sim, however it's to store the number for later use as I already have my ownAfter transferring can I keep the PM sim card without a ...

Maig0yume by Great Neighbour / Super Voisin
  • 453 Views
  • 4 replies
  • 0 Bravos

Preauthorized monthly payments under Point System

Hi,I am under the new Points reward system and wondering if I would be rewarded for having preauthorized monthly payment made on my account? I don't seem to be getting this reward unlike the old system where the account us credited $2 for having prea...

Morrssey by Great Neighbour / Super Voisin
  • 728 Views
  • 11 replies
  • 0 Bravos

Reuqesting a refund

@CS_Agent Hello, I subscribed to PM last week but I couldn't receive calls so I switched to another carrier. Can I be granted a refund please?

Kelvinchan10 by Good Citizen / Bon Citoyen
  • 455 Views
  • 3 replies
  • 0 Bravos

Resolved! Returning to Public Mobile .. I hope

Hey everyone,I used to have a PM account a year ago but the call quality got so poor in my area (Niagara on the Lake) that I had to switch to Telus. My previous community name was Cosmos411 which is where I talked about all the problems I was having....

GC411 by Good Citizen / Bon Citoyen
  • 831 Views
  • 8 replies
  • 0 Bravos

Porting issues

Hi, I tried to port in a number from Rogers. I got a text on my Rogers line saying "We're having trouble transferring your number." I tried to put in the port again but I'm no longer able to. I'm wondering if this is an issue because I have two phone...

xfaiza by Great Neighbour / Super Voisin
  • 479 Views
  • 6 replies
  • 0 Bravos

New activation

Hello how do I get a new esim? The original one didn’t register and I am having problems porting my number thanks

Chrism189 by Great Neighbour / Super Voisin
  • 504 Views
  • 6 replies
  • 0 Bravos

Sim card

My sister purchased a sim card on the 2nd of November and never received it even though they said two days delivery.  She purchased another one and again the money has been taken out of her account today and it says two days delivery.  What is the pr...

LoriL by Great Neighbour / Super Voisin
  • 316 Views
  • 3 replies
  • 0 Bravos

Resolved! Refund

Hi,I have accidentally purchased the add on for US roam talk and text 15 days. Please cancel that and issue me a refund of $15. Thank you

Anmol715 by Great Neighbour / Super Voisin
  • 469 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing Subscription Plan - Black Friday Sale

Hello, I am currently on a $40/mo for 30gb @ 5g plan. The Black Friday sale is $34/mo for 30gb @ 5g. I want to switch my subscription to this new plan, however it does not show up on my app when trying to change my subscription.Thanks,Austin

AustinGraham by Great Neighbour / Super Voisin
  • 642 Views
  • 6 replies
  • 0 Bravos

Resolved! Badges

Hello everyone! I have accumulated a couple of badges since posting in the community. They're pretty fun to be honest but I've been wondering if they actually have any value/purpose beyond their fun-factor?Thanks,

Andy85 by Town Hero / Héro de la Ville
  • 413 Views
  • 3 replies
  • 0 Bravos

Refund for incompatible new service

Hi, I purchased at $34 plan to port my wife's iPhone. It failed to port her number/install the esim, and the app is so terrible on iPhone - she can't even log in and it's just errors when we try to log in on another device. Given the difficulty with ...

Seacrow by Great Neighbour / Super Voisin
  • 380 Views
  • 3 replies
  • 0 Bravos

Need to cancel my new subscription which i have not activated it

I bought a plan for 34 for 20 GB. But it seems that my employer is having contract with other provider and i cannot use different provider on this phone. I just bought this plan online, but haven't enabled it yet (also sim card not yet received). So ...

karthikeyan by Great Neighbour / Super Voisin
  • 253 Views
  • 1 replies
  • 0 Bravos

Unable to install esim

Hey all, Scanning the QR code attached to the email gives me an unable to activate esim error on my iPhone 11 pro. Help would be much appreciated!

Acao737 by Great Neighbour / Super Voisin
  • 242 Views
  • 1 replies
  • 0 Bravos

CS_Agent I'm getting issue transferring my number

@CS_Agent I'm getting this message during the phone number transfer. No one contact me to solve this issue. Please help! I'm trying to raise a ticket but the link returns 404 as well.  Hey, it's Public Mobile. We're having trouble transferring your n...

Travis_C by Great Neighbour / Super Voisin
  • 275 Views
  • 2 replies
  • 0 Bravos

Unable to Log into my account to pay my bill.

Cant log in, its prompting me to continue my registration and add my phone number. I completed this in August and have had no issues till this morning Help Please 

arob_19 by Great Neighbour / Super Voisin
  • 669 Views
  • 8 replies
  • 0 Bravos

Roaming

I'm in the US I have a data roaming plan. Everything works except incoming calls just goes to a busy signal.  Anyone know a fix to this?

Alilee by Great Neighbour / Super Voisin
  • 403 Views
  • 4 replies
  • 0 Bravos

Resolved! CORS Error when submitting support tickets

Hello, when attempting to submit a support ticket, my browser is getting the following error:... 'https://myaccount.publicmobile.ca/trouble-ticket') from origin 'https://myaccount.publicmobile.ca' has been blocked by CORS policy: Response to prefligh...

B7899 by Great Neighbour / Super Voisin
  • 270 Views
  • 1 replies
  • 0 Bravos

Resolved! CAN-US Plan; Data unreliable in US?

Hello,I have the CAN-US plan and have traveled on 5-7 day long trips to the US twice now. It seems like the data works really well for the first 2 days and then data simply does not work or is extremely slow. Does anyone else have this problem? I am ...

qlemon by Great Neighbour / Super Voisin
  • 517 Views
  • 5 replies
  • 0 Bravos

missing ordered sim card

I ordered 2 sim cards, first order last week friday morning time, until today thursday don't see it, this card may be missing. second card ordered at same day at night time, got it tuesday.

huwen by Great Neighbour / Super Voisin
  • 242 Views
  • 2 replies
  • 0 Bravos

Change my idea on black friday offer

Hi,I just order $34 for 20g this morning under 5G service. but now I want to change my mind to $40 40g serivce. Can I do that? Thanks. 

Cherryd by Great Neighbour / Super Voisin
  • 394 Views
  • 5 replies
  • 0 Bravos

Resolved! Can I delay my SIM card activation and still get the BF price?

I'm considering transferring to Public Mobile due to the great BF price. However, I just prepaid for the December cycle for my old carrier yesterday. I wonder if I can order a SIM card now and delay its activation until the end of my old carrier's De...

swang_ by Great Neighbour / Super Voisin
  • 571 Views
  • 3 replies
  • 0 Bravos
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