Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I get a US roaming plan with talk text and 3G of data, is the talk and text unlimited? Does it work when in the US Boston area?
Will Loyalty and subscription transfer to the new plan?
I have activated the sim card but it doesn't work and shows no service. How should I solve this problem? How can I speak to an agent?
Hello, I ordered 2 SIM cards on May 2nd and they still haven’t arrived. @CS_Agent
Hi, I have the 15G/40 plan and see there is a new 20G/39 promo. When I look at my account the promo is not a subscription offer. But when I look at plans offered in BC it is there. How can I access the promo?
Why has it been longer than 5 hours to have my number transferred from Virgin Mobile to Public Mobile?
I lost my sim card. I tried to access my account with my email address and password. The very next page is sending a 6 digit code to my cell phone. I tried different options like, "Forgot my Password". While I clicked on the "Forgot my Password", PM ...
I went to visit my friend (he's with Bell) and after a while, he got an alert that his area was in danger because of the fires (this happened in NS). I didn't get any alerts (despite having the government alerts enabled and my phone had all the notif...
Is there a way to purchase data for the day in the US? I’m only going for the day and need data for directions when driving.
Hello. Today I transferred my Public login to the new Eversafe. However when I tried to use community it forces me to enter a new username, and doesn't allow me to attach my existing one. If I use my existing one it says it is in use. Was anybod...
we have forgot what email address we used for my sons login and we cant get into his account now, how do we find out or reset his email
Who can we contact to recommend changes or additions to the website?Even though it clearly states at the top of the page…we are all customers-post an idea or a question. Too many customers think the community is a place to complain or leave a message...
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/inbox/note-id/3082263/notes-view-mode/single?emcs_t=S2h8ZW1haWx8cG1fbm90aWZpY2F0aW9ufExJMDRUUkdNUlBIQkpWfC0xfFBSSVZBVEVfTUVTU0FHRVN8aEs Hi this my link or ticket number i ca...
Please help us! My daughter activated her phone yesterday. The payment went through. It’s been nearly 24 hours and she cannot make or receive calls or texts. But she needs the phone for work. PLEASE HELP.
Hoping someone from PM will reach out to correct this issue. My data usage did not reset to zero at the beginning of this billing cycle, and now I'm stuck with no data. Please get this issue resolved asap. Thanks.
Hi i switched from 3g to 4g speeds months ago expecting to notice a difference with sending files etc I didn't notice that much of a difference. I decided to look at the settings on my phone and the network only shows LTE, 3g/2g as mobile network. I...
How did this rollout proceed without proper proper beta testing?So many things wrong with this rollout that have already been detailed by others.Why wasn't a temporary customer service number set up for those unable to access their accounts and comm...
Can someone please get in contact with me? When I tried to pay the website said payment didn't go through try again. I did and it pulled it both times. @csagent
I went on a trip recently and lost my SIM card. Now I'm back and I purchased a new Public Mobile SIM card, but I have no clue how to activate it. I downloaded the app at activate.publicmobile.ca but there is nowhere in the app to "Activate a SIM".The...
I moved from Public to Koodo to get wifi calling. My Public account is still active. When I click the login button at the top of the website, the screen refreshes and there is nowhere to enter my login details. how do i get out of this loop?
Can I remove my sim card and use a different one whiletraveling for amonth and not lose my phone # or validity of myPM Sim card?
Hello @CS_Agent,We started a number transfer from our old provider. When we try to access our account via mobile app, we are prompted for a 2FA code that never arrives to the phone.Is the phone number transfer in progress? Thanks
We have 2 phones and are getting double billed for one not sure which one --- can an agent contact me
So here's a weird one. I just happened to be checking my data usage figures. (For context, I'm on the $15/mo plan with 250 Mb of data monthly.) The number seemed high, since I'm home most of the time on wifi constantly. I discovered that data is bein...
Plan is good until June 5th, only used 800+ mb of data of 2 GB, and data isn't working properly for the last 4 days. Reset port numbers and all that, reset wifi and Bluetooth settings, still... My data isn't working. I am not a new customer, and I ex...
Hi,My dad lost his phone with his Sim card and I have bought a new phone with a new Sim card. I am unable to activate it on the plan he had. Could you please assist?
I just noticed on another question that someone saidthe $15 plan includes international texting. I have that plan & wasn’t aware of that. What, or where, is international texting considered (where does it cover?). Thanks
My daughter is currently with Koodo. I see PM is offering the $39 20G special rate. I was thinking of suggesting to her to switch over but want to make sure that it’s reliable. I only use PM for making calls & texting on the $15 plan. I don’t use dat...
Since this site changed I can't load my account and it is impossible to send a ticket into support. My texting service is not working again. How can I contact them? Do they have an external email without needing to log into their system?
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