Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
The networks dropped at Bel Ave Calgary at 11:21.I received a voice mail from public mobile but I can not connect to hear.I tried to make a call but "Cannot connect to network".This is second time this month, last time it took 2 days to recover from...
Hi there,Could you please help me. I have a referral link from someone else, but there was nowhere to type it in (or at least I didn't see a place).Thanks.Gabriela
Hi there, I am I need help finding my account number, my phone number is +1 (226) 580-6298. I am unable to log into my account through phone verification and my email doesn’t work, could you please tell me my account number?
I’m having difficulty transferring my phone number to Lucky Mobile, as I broke my previous phone and do not have access to it, and therefore, can’t answer any text messages or phone calls or even make any phone calls to approve a transfer. Could some...
Hi need to get copies of my bill form 2020 2022 2023 2024 when i log on now i dont see anything as i have charged my provider to bell i need a new phone
I was setting up my phone number to transfer from another provider and i accidentally entered the number incorrectly. It looks like someone out there tried to help by adding the correct phone number and I am able to verify that phone number but then,...
Hi Everyone!Does anyone know US plans cover Alaska and Hawaii?Can I change my billing cycle date after placing a hold on my service within 90 days? For example: My billing cycle date is from January 1-30; the next cycle date is from January 31- March...
I activated my new sim card in my new phone and I have a Public mobile account. However calls are coming in on my old Bell phone and I want to use the new phone. I asked Bell and they said that Public Mobile has to call them and ask to have my servic...
Have bought and installed a physical sim card along woth the purchase of the vouchers to correspond with plan wish to use but am not using any credit cards of any kind without any solution seeming possible.@CS_Agent
I'm at my wits end with this disaster of a company. I've been with Public for one year. I think the brainwave who set my account up in the store didn't use my email or just assigned my ph number to the account, because for one year i pay my bill auto...
Hello,I’m new to Public Mobile—so new, in fact, that I haven’t even received my SIM card yet (even though my account has been created since October 2024, and I’ve been billed since then).Since I haven’t received my SIM card, I haven’t been able to ac...
I'm moving away from gmail, so I changed my email address to my new Proton Mail address. I guess something got interrupted in the confirmation process, because after I entered the confirmation code that arrived in my Proton Mail account, the page fai...
I am travelling internationally to Barbados for 2 weeks. Where are the add on plans ???? I will change to another provider , I have been told n this app for an hour now, and it’s taking around in circles.
Hi I port in my rogers number to Public mobile, I already confirmed and answer YES and acknowledged by Roger's but it's been 1 day already and still cannot use my old number. Both old and new sim are inserted in my phone, please advise me what to do....
I am finding cheaper plans elsewhere but I like Public Mobile as a company. I would like if they had a cheaper, multi-month plan somehow I'm not sure.I'm looking for the cheapest plan with minimal data usage, like $10-15/month thanks.
Hi everyone, I just recently port out my Rogers account two days ago and become a public mobile user. However, I have not been able to receive phone calls, but I can make calls to others. I tried following the suggestions here - turning on and off th...
I'm not sure when I am using Data that I paid for in my plan. Do I use data when I use my plaan as hotspot, do I use data when I watch YT videos? Last month's usage when I checked I used only 0.05% of the data allowed in my $30 plan. Feel like I'm mi...
I switched to public mobile for the canada us calling plan but now that i'm in the us my phone only works for text and data. I have a Samsung a12 phone.
