Community

Not getting 5G... any ideas?

Hi all,  I just signed up for the 5g / 40 gig offer, and my phone only seems to be connecting at LTE speeds.  My phone is a 5g phone (Samsung Galaxy S21 5g) but I can't seem to link up at 5g.   I'd welcome any input from those smarter than I to figur...

I'm looking to transfer my number over from Virgin Mobile to Public Mobile

Hi, I'm looking to switch from Virgin to the $34/40gb 5g promo but I'm a little confused as what the next step is.I can see that I need to register an account and order the sim card but at what point do I transfer my number? I've made it to the check...

Failed number port during activation

Porter number in from Koodo during activation, and it does not appear to have worked. The app hangs at the SUBSCRIPTION NOT ACTIVATED screen. I can't even try to get a new number for the SIM, and then port after, since that's the only screen I can se...

could not login and proceed the application

Hi There, I just bought a Sim card and made an application, I want to activate my subscription, but every time I log in, I got out of the web/app and find the following message.WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a syst...

Porting Issue

I have an issue with porting and sent a message to CS admin and have not gotten back to me. I need to get my phone sorted out. Ported from Virgin to Public Mobile, but number still says it belongs to Virgin. Also, unable to receive calls, can only se...

How do I access my profile

Legit Answers Being Deleted by Public Mobile System

Hello.In the last month I've noticed a lot of legit responses are being deleted by the system. There are no fowl words, no bad links, only Public Mobile links if used and all answers are legit. This keeps happening and I've reported it over a dozen t...

Purchased USA Data add on but not working

I purchased a 15 day usa add on of talk, text, and data yesterday.  I've reset all systems. I've turned things off and on again. I've restarted phone. I've tried AT&T and t-mobile.   The data image at the top of my phone is on and showing a network w...

5G IPhone13 Pro

I’m a new customer to public mobile and signed up for a Black Friday plan for 5G. Checked the coverage map and my city is well covered (Saint John, NB). I have an iPhone13Pro and switched caller voice & data to “5G on” and data mode to “allow more da...

Temporary number not working?

Public mobile says it assignment a temporary number while porting my old one, but I am stuck on "SOS" mode. Any idea how to get around this?

Not able to access My Account and need to in order to change plan to Black Friday offer

Hi there,I have been a loyal client of Public Mobile since October 2016, with your grandfathered plan in which I pay (before credits and rewards) $120/90days for 12 GBs of data at 4G speed, unlimited provincial calling, international text messages, e...

Customer service chat down

Hi all,4 days ago I switched to Public Mobile with the Black Friday. My account is all setup, I can access my account with Public Mobile App. But my iPhone can’t connect to the Mobile Phone network. I’m always in SOS mode, no connection.I did all wha...

Suggestions for eSIM When travelling?

Hey everyone! Have you switched to an eSIM for your phone? With PM or another Carrier? What tips do you have for making the transition smoother when traveling in the US?  I’m particularly interested in avoiding disruptions when transferring from an o...

Phone not calls not working

Hey folks,'My phone says when trying to call someone, or someone trying to call me ( both incominign and outgoing) " sorry call cannot be completed , you do not have USA roaming on your plan"?  WTF I live in ontario, Peterborough, Never even been to ...

Account troubles

hi, I have been locked out of my account and cannot get in. After the 5 attempts to log in it locked me out. I waited 3 hours and still could not get in. I waited several days and I have the same issue, not being able to get into my account. I cleare...

SIM card

I was trying to keep my sim card and use my own and tried putting in the number in but it only accepted 19 digits while I have 20 digits on mine. What should I do?

Blackfriday deal changed from 5G 20GB/$34 to 5G 40GB/$34

I had a blackfriday promotion deal 5G 20GB/$34 since 24/11/2023however, I saw a changed deal 5G 40GB/$34 on 2023/11/26Can I change the blackfriday deal from 20gb/$34 to 40gb/$34?Do I have to change or cancel the deal?

USA roaming plan

Will the USA roaming data plan work with 3G in Buffalo NY. I WENT TO Maine a couple of years ago and it did not work 

Looking for moderator to handling my problem

I tried the porting number 1-844-xxxxxxx yesterday & today, but the CS told me that they just handling phone no transferring, I need another moderator to handle my issue (can’t receive OTP due to no carrier service before we install the eSIM), howeve...

Like to submit a ticket to an agent

I referred a friend to Public mobile.  They already activated their Sims card but did know how to use to login the information for the referral code. 

Payment issue

When I made the payment, it showed that it was unsuccessful, but I checked my online banking and it showed the deduction amount.I can provide a screenshot of my online banking.I logged into the app and asked me to pay.But online banking shows that I ...

4g vs 5g

What is the difference between 4g and 5g, currently I an on a 4 g plan and am thinking of upgrading, but what is the difference?

Cancel my plan

Hi Team,I joined Black Friday plan and transfer to iPhone with the same number. Can I please get some of the money back? Because I subscribed 3-month from last monthsThanks

I would suggest PM to add "Unlock SIM card" in My Account page

Just now 10 mins ago, my PM SIM card was locked because of three time incorrect entry. Then I submitted ticket and sent private message to CS_Agent, none of them got reply. I understand today is Sunday, PM agent did not work today. But this issue to ...