Your plan is expiring and you are not subscribed

[Alan01]

Hi,

Why in my overview there is a message stating that I need to subscribe.

I've been with public mobile since 2021 with autopay.

message: Your plan is expiring on Mar 04, 2025 and you are not subscribed. Subscribe to never miss future payment.

Thank's

[hTideGnow]

HI @Alan01 

as said, could be just a cache problem.  But also, make sure you check if credit card is expiring or expired already

[Alan01]

Thank's,

The weird thing is I came back to my subscription details and everything came back with the correct detail of my subscription ???

[hTideGnow]

hi @Alan01 

could be just a browser cache problem.  Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in).

Once you are in, also go to Payment, Manage Subscription and confirm if "Subscribed" is turned on

you might want to go to Update Card Information on the same page to check if the credit card on file now has expired or will be expiring

[Yummy]

First check your account and confirm it is Active. Then check renewal date and confirm your credit card is in order and on file.
Sometime PM sends waring messages in error.