Friday
I just subscribed with a new plan and it charged me twice for a total of 70 dollars instead of 35
We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.
@TallTiny
I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
hi @TallTiny if it sent you here, you are only using Chatbot and not opened a proper ticket.
please message support agent using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Thats what I did and it sent me here, ive already done this.
You can reach out to support using the chat link to initiate a support ticket and have them fix the double charge.
hi @TallTiny I think PM agent will help in such situation
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Yea of course, my plan was suspended becuase I needed to pay it and once I was in the app I selected subscribe now with new plan and selected the 35 dollar 70 GB offer and it charged me twice for the same amount
@TallTiny , did you specify the new plan to start immediately? If so you forfeit the remaining time on the previous plan cycle.
